Dharmender Singh
Gurugram
Summary
Dynamic and results-driven hospitality professional with over 17 years of experience in housekeeping, front office operations, and facilities management. Proven ability to lead large teams, implement service standards, and drive customer satisfaction across hospitality and corporate environments. Adept at managing vendor relations, training programs, and operational audits.
Overview
18
18
years of professional experience
Work History
Sr. Manager, Soft Services/Events/Facilities Coordination
CBRE PAM
03.2025 - Current
- Oversaw client relations, event planning, and vendor management across 1.5 million sq. ft. of commercial space.
- Responsible for Soft Services for 8 sites under Capital Developers.
- Developed SOPs for housekeeping and soft services for 8 sites under Capital Developers.
- Led client engagement initiatives including sports events, flea markets, and outings.
- Ensured prompt resolution of client feedback and maintained high satisfaction levels
- Client: Capital Developers
Sr. Manager, Administration/CRM/Events
Capital Developers
02.2022 - 02.2025
- Managed housekeeping, transportation, AMC, horticulture, and pest control services
- Implemented systems to address client pain points and improve service delivery
- Achieved “Outperformer” recognition for 2022–23
Manager, Soft Services
JLL (Jones Lang LaSalle)
04.2021 - 02.2022
- Led a team of 75 across soft services, façade cleaning, and pest control
- Delivered best-in-class services, earning appreciation from JLL management
- Successfully led BSC audit component “Confined Space” and won Sword of Honor
Sr. Manager, Front Office/Housekeeping
Old World Hospitality Pvt. Ltd.
06.2007 - 04.2019
- Directed front office and housekeeping operations for club and hotel facilities
- Built strong member relationships and enhanced guest engagement
- Reduced operational costs through efficient resource management
- Launched feedback systems to improve service quality
- India Habitat Centre
Education
Master of Arts - Tourism Management
IGNOU
01.2015
PG Diploma - Human Resources Management
IGNOU
01.2013
Bachelor of Science - Hospitality Administration
IHM Pusa
01.2007
Management Training & Development - undefined
India Habitat Centre
01.2007
Skills
Housekeeping Operations & SOP Development
Interests
Reading books, Learning finance, Listening to podcasts on presentation skills
Accomplishments
- Sword of Honor – BSC Audit, Brookfield Property, Kolkata (2020)
- Outperformer – Capital Developers (2022–23)
- Appreciation Letter – JLL Management (2021)
- Management Training Certificate – Old World Hospitality (2007–08)
Timeline
Sr. Manager, Soft Services/Events/Facilities Coordination
CBRE PAM
03.2025 - Current
Sr. Manager, Administration/CRM/Events
Capital Developers
02.2022 - 02.2025
Manager, Soft Services
JLL (Jones Lang LaSalle)
04.2021 - 02.2022
Sr. Manager, Front Office/Housekeeping
Old World Hospitality Pvt. Ltd.
06.2007 - 04.2019
PG Diploma - Human Resources Management
IGNOU
Bachelor of Science - Hospitality Administration
IHM Pusa
Management Training & Development - undefined
India Habitat Centre
Master of Arts - Tourism Management
IGNOU