DHARMENDRA ACHHARIA

Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.

Seeking Stimulating and Rewarding Opportunities in Senior Professional Positions within the Banking and Information Technology Fields, with a Respected, Growth-Oriented Organization.

• IndusInd Bank Limited, Mumbai, AVP (Cash Management- ECollections, Collections & Logistics), 7, 09/18, Present, Monitoring NACH Debit and Credit Processing., Monitoring of Payment report and MIS shared with clients at EOD, once response is received by NPCI., Monitoring mandate management for Direct Debit and NACH products and ensure smooth processing, Coordinating with NPCI for resolution in issues with Mandate and Transaction processing., Engagement with product, business, and implementation team., Reconciliation of collection through Indus Collect and reporting same to respective customers., Reconciliation of Virtual Accounts and resolving exceptions by coordination with respective teams., Monitoring feasibility sent to vendors for new pickups., Monitoring letter of Intent to vendors to start cheque & cash pickup., Doing Profitability analysis on monthly basis., Preparing variance analysis of vendor billing., Doing cash limit revision on every quarter based on point wise average collection., Reconciliation of Vendor Bills., Doing vendor performance review on every 6 months., Preparing & publishing productivity tracker of team members., Levying cash & cheque pickup charges in clients account., Follow up with vendors/concerned team for unresolved excess/short funds., Maintaining good rapport with the customer and understanding the requirements and providing solutions for better service., Monitoring RTGS/NEFT settlement A/C for the Respective banks/vendors at the EOD, Daily reconciliation of branch suspense account, maintained for respective NON ASBA issue., Reconciliation of CMS internal accounts with periodic reporting., Managing critical customer effectively, timely addressing all quires and offering services as per their requirements., Managing customer billing and manual invoicing with F&A reporting for GST, Efficiently handling internal and external Audits., Coordinating with 300+ CMS branches for operational activities., Scrutinising of document for customer on boarding for Collections & E-collections., Daily Exception Reporting of Internal Accounts to Risk and Control Unit., Reporting of collection for “NON ASBA” issues to registrar, company and internal business teams, Billing of all CMS customers with GSTR filling and quick recovery from customer. Reporting total Income to business team in monthly MIS., Customise MIS to Product / Customers on monthly basis as per their requirements., Interest Recovery in delayed funding from Corr Bank and Vendors., Handling and publishing the various weekly & monthly dashboards/reports to various stakeholders and senior management of the Bank., Handled complete process of “NON ASBA” in primary market for NCD / IPO / Right share Issues, Projects, Implementation of end to end project of restructuring in CMS system., Implementation of end to end DMT process, and system development., Rationalisation of vendors to ensure reduction in cost., UAT of CMS System to reduce the time for daily branch signoff and EOD., Multiple UAT project to enhance system performance of CMS system and rectifying identified bugs., Supported UAT for releases for Bank's Product like PG Reconciliation (Indus collect), Direct Debit, Indus Electronic Collection (IEC), E-Tendering for Government entities, GeM (Government e Marketing)
• Intellect Design Arena (Part of Polaris), Mumbai, Business Analyst, 7, 06/15, 05/18, Over Three years of client experience of activities like requirement gathering, conducting product walk through, Supported UAT for releases for Bank's., Demonstrating and explaining product features and fitment of requirements to the various stakeholders., Subject Matter Expert in Cash Management (Collections & Payments) and Liquidity Management (Cash Sweeping and Notional Pooling), Extensively worked with the QA Team for creation of the Test plans, test data and Test Cases., Skilled at reviewing test cases making sure they are in accordance with requirements, and assist the overall testing process by activities such as Change and Defect Management and conducting User Acceptance Testing Product functionalities and implementation management., Delivering and implementing the Project as per scheduled deadlines, extending post implementation maintenance and support to the technical team., Holding review meetings to monitor progress of the project as per schedule and ensuring timely completion and delivery of the project to the client., Conducting Training Workshops for New recruits to acquaint themselves with Banking and System., Creating and sustaining a dynamic environment that fosters development opportunities and motivates high performance among team Members.
• IndusInd Bank Limited, Mumbai, Manager (Cash Management Collections), 5, 02/13, 05/15, UAT & Implementation for CMS applications, resource scheduling and time lines management., Coordinating with the product and sales units for customisation as well as product structuring., Adeptly undertook various quality initiatives for processing efficiency as well as bringing in cost efficiencies in the process., Monitoring the performance of existing vendors and Correspondent Banks as per the service level agreements., Responding for the queries raised by internal as well as external customer., Reviewing the performance of the vendors & providing the details of errors committed by the vendors., Constant touch with Area Processing Officers / Vendors to ensure smooth processing / control at areas., Ensuring processing activities within TAT., Attainments, Automation of CMS System., Automation of Account Reconciliation at Corporate & Branch Level., Automation of RTGS for Pay out Customers.
• DCB Bank Limited, Mumbai, Manager –Cash Management (Collections & Payments), 8, 01/12, 01/13, Preparing Process specifications documents related to CMS, RTGS, NEFT, IFT & BIB., Conducting UAT, system migration & customisation and coordinating between Technologies, Compliance & Operations team for implementation., UAT & Implementation for CMS applications, resource scheduling and time lines management., Coordinating with the product and sales units for customisation as well as product structuring., Worked towards effectively driving the projects and carrying out process re-engineering, customisation as well as upgrades., Adeptly undertook various quality initiatives for processing efficiency as well as bringing in cost efficiencies in the process., Monitoring the performance of existing vendors and Correspondent Banks as per the service level agreements., Responding to the queries raised by internal as well as external customer., Reviewing the performance of the vendors & providing the details of errors committed by the vendors., Constant touch with Area Processing Officers / Vendors to ensure smooth processing / control at areas., Ensuring processing activities within TAT., Attainments, Automation of NEFT Process., Successfully conducted UAT and implemented for RTGS Customers.
• HSBC Bank Limited, Mumbai, Assistant Manager – Cash Management Payments, 6, 07/06, 12/11, Ensuring processing of customer adhoc requests & timely dispatches., Monitoring of all COS queues and ensuring all requests are processed as per TAT., Validating the request letter and following the process as mentioned for processing request without exception., Providing support and resolving issues / queries related to processing and printing of instruments to Pan India Company branches., Ensuring safe custody of all PDC & PSBC pouches., Verification for the accuracy of the data and implementing measures for quick identification of PDCs & PSBCs for easy retrievals., Detailed planning and scheduling to ensure smooth execution of various functions related to retrievals of PDCs & PSBCs for banking., Implementing systems for achieving error free banking of cheques., Providing the MIS for the cheques returned & paid to the customer as per agreed TAT's., Leading and monitoring the team of Approx 8 people to meet pre set targets and maintain accuracy and speed., Designing and implementing processes/systems for PDC & PSBC unit, this involves scooping and mapping of requirements and development of systems through interaction with end user and development teams., Leading automation initiatives identifying areas in operations, which have scope of TAT improvement or error reduction; Implementation of automation projects within the stipulated timeframe., Administering processing of Upcountry, Local Cheques and Bulk Cheques., Responding to the queries raised by internal as well as external customer., Reviewing the performance of the vendors & providing the details of errors committed by the vendors., Constant touch with Area Processing Officers / Vendors to ensure smooth processing / control at areas., Attainments, Received appreciation award from the ASIA HEAD., Successfully handled the entire operations of the Central Processing Unit, safe custody of all the PDC pouches., Handled more than 5 lakh cheques achieving the distinction of ‘Zero Missing’ cheques., Successfully implemented measures/ systems to streamline the operations they are achieving substantial reduction in ‘Turn Around Time’ and completed the cycles 7 days in advance., Handled additional responsibilities related to re- deposition of Bounce cheques for the Collection unit for the Mumbai region., Successfully Implemented reverse pick-up model for realization of instruments from remote/rogue bank branches ensuring minimal cheque lost in transit cases.
• ICICI Bank Limited, Mumbai, Junior Officer (CMS), Vendor Management & Logistics, 1, 12/04, 07/06, Mapping of Courier Agencies across Indian cities and villages., Selecting, evaluating and appointing courier agencies for picking up scheduler cheques across India., Monitoring and analysing the dispatch and deliveries are taking place within TAT., Vendor development, evaluation and rating, rate negotiation, service level monitoring and putting in place SLA with all the vendors for all the services., Vendor development for local cheque collection and upcountry cheque distribution. Network expansion by appointing the coordinators in non-branch location., Bringing in cost effectiveness by internal process design standardization and implementation in Coordinator reporting., Project management and customization of processes according to client requirement and business requirements., Understanding the logistical requirement of the client and accordingly process is designed and implemented., Manage courier/ vendors on pricing, services and billing., Monthly meeting with the vendors for issues., Attainments, Cost reduction of 25% per annum for the year 2005-06., Successful development of all India vendor network for Local cheque collection and upcountry cheque distribution in span of 6 months., Successfully developed network of more than 150 coordinator locations in a span of 11 months., Successful implantation of Reverse pick-up in North and Northeast.
• ADFC Ltd (Cash Management Services Wing of HDFC Bank), Mumbai, Junior Processing Officer, 1, 05/03, 12/04, Processing out station cheques, PDC (Post-dated Cheques) and sending to Lodgement at clearing station., Reconciliations of PDC, Attainments, Successfully reduced number of Return Cheques.