DHARMENDRA GUPTA

Mumbai

Summary

Process Driven individual with top-notch relationship-building, analytical and money-handling abilities. Multitasks smoothly to handle clients needs. Reliable in managing complicated tasks through collaboration's to create synergy to enhance the overall productivity of the organization.

Overview

Certification

Work History

Personnel Banker

HDFC Bank Ltd

06.2023 - Current

Evaluated client financial positions and identified most appropriate banking products.
Developed and maintained strong customer relationships, providing exceptional service and advice.
Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
Established rapport with new clients to increase satisfaction and loyalty.

Education

MBA - Finance

Universal Business School

Mumbai

05.2023

Bachelor of Commerce - Finance

P.M.B. Gujarati Commerce College

Indore

05.2021

Skills

Commercial Servicing
Analytical Thinking
Customer Relationship Management
Business Development
Investment Advising

Customer Transactions
Team Collaboration
Follow-Up Skills
Audit Support

Additional Information

Tenhard India Pvt. Ltd.

Summer Internship Program

I was assigned the task to understand consumer perception towards online publishing trend.
I was assigned to conduct a comprehensive financial analysis of the company, which includes the calculation of various ratios.

Elisa Home Appliances Pvt. Ltd.

Project Internship - Project Intern

I was involved in the planning of increasing the profit margins in the city of Indore.
Post project completion was appreciated with an LOR.

Certification

● Certified in Advance excel on Elearnmarkets

● Certified in Financial Risk Analytics on Great Learning

Accomplishments

Live project with an NGO “Light of live Trust”. As a Team Leader of health team, was involved in collecting health related data in the rural population.
Treasurer of Ethics and CSR club
Participated in Athletics Federation of India

Timeline