Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Certification
Timeline
Generic
Dharmendra Gupta

Dharmendra Gupta

Senior Manager Patient Experiance And Hospitality
Hyderabad

Summary

Forward-thinking Senior Manager adept at managing teams of 1600 employees with 18 direct reports to accomplish challenging objectives. Imparts clear vision to guide cohesive, high-performing teams. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Innovative and goal-oriented Management professional committed to patient . Dedicated team player skilled at mediation and conflict resolution.

Overview

12
12
years of professional experience
5
5
years of post-secondary education
1
1
Certificate
2
2
Languages

Work History

Senior Manager Patient Experiance and Hospitality

Care Hospitals - Corporate Office
Hyderabad
03.2023 - Current
  • Evaluated hiring, firing, and promotions requests.
  • Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
  • Examined quarterly financials to determine business operating capacity.
  • Provided strong leadership to enhance team productivity and morale.
  • Identified cost improvement changes and cost savings plans to increase company savings.
  • Consolidated vendors and renegotiated contracts to optimize costs.
  • Recommended and implemented successful strategies to maximize revenue.
  • Ordered new equipment and inventory and scheduled repairs for damaged equipment.
  • Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
  • Executed appropriate staffing and budgetary plans to align with business forecasts.
  • Developed proposals and presentations for internal and external audiences.
  • Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
  • Implemented and developed operational standards, policies and procedures.
  • Modified inventory control programs to maintain and enhance annual business plan.
  • Produced staffing matrix to provide adequate coverage of department.

Gateway Hotel - Unit of Taj Hotels

Housekeeping Supervisor
Bengalore
01.2015 - 04.2023
  • Greeted guests with friendly and professional acknowledgment to build rapport.
  • Delivered excellent customer service to support company reputation and patron satisfaction.
  • Reduced risks by maintaining clean and organised work environment.
  • Observed established health and safety regulations to safeguard teams and guests.
  • Communicated with customers to promptly resolve complaints and address inquiries.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Monitored staff performance and provided feedback and guidance.
  • Liaised with housekeeping staff to verify service and maintenance of hotel standards.
  • Enforced policies and procedures to increase efficiency.
  • Coordinated with vendors for repair and maintenance of hotel.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Trained new staff members in customer service techniques and hotel operations.
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.

Deputy Manager _ Support Services

Aster DM Healthcare
Bengalore
02.2017 - 03.2023
  • Achievement-Oriented Leader: Proven track record in driving NPS and Google Ratings to enhance customer satisfaction.
  • Government Agency Liaison: Proficient in dealing with external government agencies, including local police and traffic police.
  • HR Management: Skilled in recruiting, training, coaching, and disciplining employees, while effectively communicating job expectations and overseeing performance appraisals.
  • Financial Acumen: Expertise in budgeting, forecasting, and analyzing variances to optimize operations while ensuring compliance with policies and procedures.
  • Operational Excellence: Strong ability to develop and implement operational systems, improve processes, and enhance workflow efficiency.
  • Safety and Compliance: Committed to maintaining a safe and legally compliant work environment, adhering to regulations, and updating knowledge through continuous learning.
  • Vendor and Contract Management: Proficient in vendor relationship management, contract negotiation, and invoice approval, ensuring cost-effectiveness and quality service.
  • Customer-Centric Approach: Dedicated to resolving customer issues, improving the customer experience, and fostering positive client relationships.
  • Strategic Collaboration: Collaborative team player working closely with senior management to set policies, procedures, and systems.
  • Inventory Optimization: Expertise in inventory analysis and management to minimize expenses and maximize resource utilization.
  • Executive Leadership: Oversight of department managers, supervisors, and all operations staff, aligning labor and resources with revenue targets.
  • Facility and Equipment Management: Responsible for vehicle and heavy equipment rentals, equipment quality, and maintenance.
  • Community Engagement: Primary liaison with utilities and local government agencies, ensuring compliance with waste management and environmental regulations.

Asst. Executive Housekeeper

Clarks Exocita Resort And Spa
Bengalore
02.2016 - 01.2017
  • Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
  • Participated in and organized regular safety training initiatives to maintain cleaning staff that was cautious around cleaning supplies and highly professional.
  • Motivated cleaning staff with several weekly incentives for maintaining high standards of safety regulations and completing duties quickly.
  • Consistently responded to cleaning emergencies on behalf of guests with speed, ease and confidentiality.
  • Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
  • Streamlined weekly cleaning schedule for 120 employees.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.

Housekeeping Executive

Columbia Asia Hospital Whitefield
Bengalore
05.2015 - 01.2016
  • Designed all housekeeping policies and procedures according to required standards and scheduled all rotational duties for staff.
  • Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
  • Conducted final inspections of offices and common areas and notified manager of space requiring immediate cleaning.
  • Participated in and organized regular safety training initiatives to maintain cleaning staff that was cautious around cleaning supplies and highly professional.
  • Streamlined weekly cleaning schedule for [Number] employees.
  • Supervised housekeeping and laundry facilities, overseeing .
  • Kept building entryway glass clean and polished for professional presentation.
  • Motivated cleaning staff with several weekly incentives for maintaining high standards of safety regulations and completing duties quickly.
  • Conducted regular audits of public spaces and staff work areas to maximize quality control.
  • Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
  • Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
  • Trained and mentored new staff on cleaning and safety protocols.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Performed laundry cleaning services and mopped, swept and polished floor surfaces.

Junior Executive Housekeeping

The Leela Palace
New Delhi
07.2013 - 01.2014

Housekeeping Assistant

The Oberoi New Delhi
New Delhi
05.2011 - 06.2013

Education

Bachelor of Science - Hospitality And Tourism

Institute Of Hotel Management
Thiruvananthapuram
04.2008 - 05.2011

Higher Secondary Education - Commerce

Beersheba Public School
Pithoragarh - Uttrakhand
04.2006 - 03.2007

Matriculation -

Kendriya Vidyalaya
Pithoragarh- Uttrakhand
04.2004 - 03.2005

Skills

    Troubleshooting and problem resolution

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Accomplishments

  • Grade A Reporting To Cluster Head SSM, Op Mgr & CEO
  • Division Aster DM Healthcare Unit Aster RV Hospital
  • LOCATION DETAILS
  • Base Location (City) Bangalore Country India
  • Job-Holder Specifications
  • QUALIFICATION
  • Basic Qualification

Software

MS Office - doc,xls,ppt

HIS - 7Hills & Akhil

AI tools

Certification

Successful Negotiation: Essential Strategies and Skills

Timeline

Senior Manager Patient Experiance and Hospitality

Care Hospitals - Corporate Office
03.2023 - Current

Successful Negotiation: Essential Strategies and Skills

03-2021

Deputy Manager _ Support Services

Aster DM Healthcare
02.2017 - 03.2023

Asst. Executive Housekeeper

Clarks Exocita Resort And Spa
02.2016 - 01.2017

Housekeeping Executive

Columbia Asia Hospital Whitefield
05.2015 - 01.2016

Gateway Hotel - Unit of Taj Hotels

Housekeeping Supervisor
01.2015 - 04.2023

Junior Executive Housekeeping

The Leela Palace
07.2013 - 01.2014

Housekeeping Assistant

The Oberoi New Delhi
05.2011 - 06.2013

Bachelor of Science - Hospitality And Tourism

Institute Of Hotel Management
04.2008 - 05.2011

Higher Secondary Education - Commerce

Beersheba Public School
04.2006 - 03.2007

Matriculation -

Kendriya Vidyalaya
04.2004 - 03.2005

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Dharmendra GuptaSenior Manager Patient Experiance And Hospitality