Dharmendra Kumar
DHOLPUR,RAJASTHAN
Summary
As a manager with 10+ years of experience management, supervising to staff, and maintaining the discipline in working area, completes a M. B.A. in travel, tourism and hospitality management and expertise in computer. Looking to leverage my knowledge and experience into a role as a Manager. Seeking a position in the Hospitality Industry where my interpersonal skills and wide array of knowledge will be best utilized. successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place. Results-driven, ambitious and competitive business leader focused on transformative leadership and continuous improvement to drive growth and maximise profits. Tenacious executive ready to take on challenging role, meet goals and surpass expectations. Successful manager equipped to plan, lead and optimise operations for changing landscape. Accomplished in delivering above-expected results while streamlining operations. Ambitious to affect change and bring results in new environment.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Manager in F&B department
Hotel Ambe Grand
Bilaspur, INDIA
2013.10 - 2013.11
- Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
- Prepared and reviewed procedural documents for daily operations.
- Managed high-performing teams to deliver quality customer service and stable profits.
- Scheduled regular team meetings to discuss business updates, issues and recommendations.
Manager in F&B department
Hotel Janki Inn
Raigarh, INDIA
2014.10 - 2014.11
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
- Conducted audits and risk assessments to achieve regulatory compliance.
- Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
- Planned and managed resources and budget to support and deliver objectives.
Manager in F&B department
Hotel Duke Palace
Mathura, INDIA
2014.11 - 2014.12
General Manager
HOTEL HERITAGE VIEW
DHOLPUR
2019.04
- Trained all staff assistants during a period of hotel events and service to ensure attention to delight service
- Developed new idea and organizational training session for company
- Maintain discipline in hotel
- Manage staff feel free to department team members
- Clearly describe, assign, and delegate responsibility and authority for the operation of the various sub-departments under his/her supervision; conduct appropriate meetings and coordinate with the other department heads to ensure that proper communication leads to guest satisfaction and maximum profit and productivity
- Plan, organize, staff, direct and control the hotel and operate the hotel
- Develop maximum profits through cost and labour control; maintain the highest standard of services to the guests.
OPERATION MANAGER
KC HOTEL & RESTAURANT
LEH
2013.04 - 2013.09
- Create property budget, business plan, and forecasts; manage labor and property level expenses to achieve maximum flow-thru to the bottom line
- Responsible for all fiscal management; reconciling all financial accounts, collection of in-house guests balances, as well as direct bill receivables, commission payments for vendors and issuance of refund checks
- Organizing building maintenance
- Making sure that the hotel meets health, safety and security regulations and licensing laws
- Dealing with customers' complaints and other problems.
Manager in F & B department
Hotel La Gulls court
Goa, INDIA
2011.04 - 2011.09
- Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
- Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
- Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
Manager in F&B department
Hotel Sun Beam
Gwalior, INDIA
2009.10 - 2010.09
- Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
- Conducted audits and risk assessments to achieve regulatory compliance.
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
- Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
Sr. captain in F&B department
Hotel Sun Beam
Gwalior, INDIA
2006.06 - 2008.09
- Ensured proper inventory management on board, avoiding shortages during long hauls.
- Participated actively in drills to demonstrate best practices in crisis management.
- Adhered strictly to environmental policies, contributing significantly towards marine conservation efforts.
- Directed ship maintenance, resulting in better vessel performance.
General Manager
HOTEL RB PALACE
DHOLPUR, INDIA
2015.03 - 2019.03
- Direct and coordinate with the Director, All departments to ensure that work procedures are established
- Making sure all guests receive a high quality of service
- Planning marketing campaigns
- Planning budgets, setting sales targets and managing accounts
- Analyzing sales figures and producing reports
- Recruiting, training and supervising staff
- Meeting and greeting guests.
Manager in F&B department
Hotel Sandalwood Retreat
Goa, INDIA
2012.10 - 2013.03
- Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
- Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
- Enforced safety regulations to reduce workplace accidents.
- Cultivated strong relationships with clients to secure repeat business.
Coffee Shop In Charge
Hotel Adityaz
Gwalior, INIDA
2010.10 - 2011.03
- Balanced needs of multiple customers simultaneously, reducing average waiting times.
- Ensured rapid order processing by utilising espresso machines proficiently.
- Prepared high-quality beverages, resulting in customer satisfaction.
- Prepared menu items according to exact recipes and portion requirements, delivering consistent, quality food service.
- Attended regular training opportunities to maintain up to date knowledge on food and beverage best practices.
Sr. Captain in F&B department
Hotel Golden Tulip
Raipur, INDIA
2008.10 - 2009.09
- Evaluated technical reports regularly, maintaining an up-to-date knowledge of vessel condition.
- Maintained vessel security by implementing strict monitoring protocols for the crew.
- Ensured safety during voyages by meticulously preparing and reviewing navigation plans.
- Managed emergency situations effectively, ensuring the safety of passengers and crew.
- Adhered strictly to environmental policies, contributing significantly towards marine conservation efforts.
- Participated actively in drills to demonstrate best practices in crisis management.
Captain in F&B department
Hotel Arya
Ranchi, INDIA
2005.08 - 2006.01
- Demonstrated sound decision-making abilities under pressure situations.
Management Trainee
Hotel Arya
Ranchi
2005.03 - 2005.08
Hotel job training
The Central Park
Gwalior
2003.07 - 2004.12
Hotel industrial training
Taj Residency
Indore
2002.11 - 2003.04
Education
B.A in Engl. Litt. - ENGLISH LITERATURE
VMU Salem
Salem, Tamil Nadu 2011.07 - 2013.07
Diploma in accounting & computer Application - COMPUTER APPLICATION
IGEI
Dhaulpur, Rajasthan 2008.04 - 2008.09
MBA IN TRAVEL, TOURISM, AND HOSPITALITY MANAGEMENT - HOSPITALITY MANAGEMENT
NIMS UNIVERSITY
JAIPUR, RAJASTHAN 2013.07 - 2015.07
Diploma IN F&B And Accommodation Management - HOTEL MANAGEMENT
IHM
Gwalior, Madhya Pradesh 2002.07 - 2003.07
Skills
- Analytical skills
- Communication
- Conflict resolution
- Hotel operations
- Multitasking
- New business development
- Prioritizing
- Problem-solving
- Guest satisfaction
- Time management
- Budgeting
- Decision making
- Team work
- Team leader
- Skill management
- Hospitality management
- BEST in COMPUTER APPLICATION
- Bilingual in Hindi and English
- Web and tech savvy, require little to no training
- IDS, MAYA, DATAMAN, C-SAT, billing software
- Employee scheduling
- Schedule management
- Food preparation and safety
- Customer service-oriented
- Business development
- Staff training/development
- Employee development
- Organised and efficient
- Customer Service
- Effective leader
- Recruiting and hiring
- Operations management
- Staff supervision
- Staff training
- Team oversight
- Leadership and team building
- Staff development
- Recruitment
- Client relations
- Client account management
- External recruitment
- Pricing strategies
- Dealership management
- Strategic planning
- Networking abilities
- Vendor Relationships
- Financial budgeting
- Coaching and mentoring
- Result-Driven approach
- Timeline management
- Staff training and development
Personal Information
- Father's Name: Late Shri Basant Lal
- Mother's Name: Smt. Kiran Devi
- Date of birth: 07/05/1985
- Marital status: Married
Custom
Read books, listening music, cooking
Languages
Hindi
Native
English
Fluent
Affiliations
- cook food
- listening music
- read books
Certification
certificate in PLEDGE OF HONOUR
certificate in EAT RIGHT QUEST
certificate in SAY YES TO LIFE, NO TO DRUGS
References
References available upon request.
Timeline
General Manager
HOTEL HERITAGE VIEW
2019.04
General Manager
HOTEL RB PALACE
2015.03 - 2019.03
Manager in F&B department
Hotel Duke Palace
2014.11 - 2014.12
Manager in F&B department
Hotel Janki Inn
2014.10 - 2014.11
Manager in F&B department
Hotel Ambe Grand
2013.10 - 2013.11
MBA IN TRAVEL, TOURISM, AND HOSPITALITY MANAGEMENT - HOSPITALITY MANAGEMENT
NIMS UNIVERSITY
2013.07 - 2015.07
OPERATION MANAGER
KC HOTEL & RESTAURANT
2013.04 - 2013.09
Manager in F&B department
Hotel Sandalwood Retreat
2012.10 - 2013.03
B.A in Engl. Litt. - ENGLISH LITERATURE
VMU Salem
2011.07 - 2013.07
Manager in F & B department
Hotel La Gulls court
2011.04 - 2011.09
Coffee Shop In Charge
Hotel Adityaz
2010.10 - 2011.03
Manager in F&B department
Hotel Sun Beam
2009.10 - 2010.09
Sr. Captain in F&B department
Hotel Golden Tulip
2008.10 - 2009.09
Diploma in accounting & computer Application - COMPUTER APPLICATION
IGEI
2008.04 - 2008.09
Sr. captain in F&B department
Hotel Sun Beam
2006.06 - 2008.09
Captain in F&B department
Hotel Arya
2005.08 - 2006.01
Management Trainee
Hotel Arya
2005.03 - 2005.08
Hotel job training
The Central Park
2003.07 - 2004.12
Hotel industrial training
Taj Residency
2002.11 - 2003.04
Diploma IN F&B And Accommodation Management - HOTEL MANAGEMENT
IHM
2002.07 - 2003.07