Dharmendra Kushwaha
Noida
Summary
Driven Sales Service Representative with successful background building new customer relationships and revenue streams. Excellent presentation and communication skills honed over extensive sales background.
Experienced AML Analyst with comprehensive knowledge in anti-money laundering regulations, compliance, and financial crime prevention.
Overview
12
12
years of professional experience
Work History
AML Analyst (Transaction Monitoring)
AML RightSource
Gurugram
04.2023 - Current
- Investigate and review the system-generated alerts (Wire, ACH, CASH, Check, RTP alerts).
- Verifying client KYC/KYB details. Transaction monitoring, end to end. Raising SAR 90, and CAR.
- Reporting BIP to the Relationship Manager.
- Hand on working experience with Fintech tools such as ACT One, SumX, SAS, and Document Direct.
- Investigate and research the account holder and company through web search (OSINT).
- Investigation of the account pattern and detection of suspicious activity.
- Reviewed and analyzed customer due diligence documents to ensure compliance with AML regulations.
Customer Service Supervisor
TaskUS India Pvt Ltd.
Indore
12.2019 - 03.2023
- Addressed customer inquiries to increase customer satisfaction ratings.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Answered phone calls and responded to questions and concerns.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
- Created reports on daily, weekly, monthly basis related to customer service activities.
Relationship Manager_Maruti Suzuki NEXA
Ocean Motors
Indore
01.2019 - 07.2019
- Demonstrated strong knowledge of cars, features and benefits to customers.
- Greeted customers to determine wants or needs.
- Developed relationships with potential buyers through networking events.
- Provided exceptional customer service to ensure repeat business.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Relationship Manager_Maruti Suzuki ARENA
Patel Motors
Indore
06.2018 - 12.2018
- Assisted customers in selecting a vehicle by taking them on test drives.
- Leveraged CRM database to drive customer contacts, appointments, and sales.
- Resolved customer complaints professionally and efficiently.
- Analyzed competitor's prices, promotions, incentives and other offerings.
- Maintained accurate records of all sales transactions and paperwork.
- Answered store and merchandise questions and led customers to wanted items.
- Attended training seminars and workshops related to automotive sales techniques.
- Utilized online resources to stay current on new models, pricing, promotions.
- Answered customer inquiries regarding product features, pricing, and availability.
Sales Team Lead (Investment Advisor)
The Equicom Investment Advisers Pvt Ltd
Indore
06.2017 - 05.2018
- Communicated with existing and prospective clients to identify financial goals and provide recommendations on investment solutions.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Made outbound sales calls to contact prospective leads, using effective communication skills.
- Monitored daily sales activities and provided feedback to team members.
- Built relationships with customers and the community to promote long-term business growth.
Cash Application Specialist- Fintech
GENPACT India Pvt Ltd.
03.2015 - 04.2017
- Worked with GE Capital and Wells Fargo Bank in Cash Application process.
- Post cash via automated cash posting and manual entry.
- Resolve various payment types including unidentified, misrouted, short/over and unapplied payments.
- Support audit requirements on documentation support.
- Applied cash and wires to corresponding customer accounts based on remittance details provided by customers.
- Identified and communicated customer payment discrepancies and worked directly with collections team for research and resolution.
Direct Sales Executive_B2B_B2C
Appco Group India
Indore
01.2013 - 11.2014
- Engaged in direct selling activities such as face-to-face meetings or telephone calls.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Assessed customer needs to provide assistance and information on product features.
Education
Bachelor of Engineering - Computer Science
NRI Institute of Scinece & Technology
Bhopal;2012
Intermediate - Math Science
Bright Career HS School
Raisen2005
High School Diploma -
Saraswati Shishu Mandir
Raisen2003
Skills
- Sales Expertise
- Effective verbal and written communication
- Relationship building
- Client Communication Skills
- KYC Client Outreach
- AML transaction monitoring
Timeline
AML Analyst (Transaction Monitoring)
AML RightSource
04.2023 - Current
Customer Service Supervisor
TaskUS India Pvt Ltd.
12.2019 - 03.2023
Relationship Manager_Maruti Suzuki NEXA
Ocean Motors
01.2019 - 07.2019
Relationship Manager_Maruti Suzuki ARENA
Patel Motors
06.2018 - 12.2018
Sales Team Lead (Investment Advisor)
The Equicom Investment Advisers Pvt Ltd
06.2017 - 05.2018
Cash Application Specialist- Fintech
GENPACT India Pvt Ltd.
03.2015 - 04.2017
Direct Sales Executive_B2B_B2C
Appco Group India
01.2013 - 11.2014
Bachelor of Engineering - Computer Science
NRI Institute of Scinece & Technology
Intermediate - Math Science
Bright Career HS School
High School Diploma -
Saraswati Shishu Mandir
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