Dharmendra Pal

• 100% Pickup and delivery within TAT.

• Smooth and cost effective logistics operation.

• DEPS Claim management.

• Vendor payment coordination.

• Warehouse audit and 5's management.

• Customer escalation management.

• Strategically plan and manage logistics, warehouse, transportation and customer services Direct, optimize and coordinate full order cycle.

• Liaise and negotiate with suppliers, manufacturers, retailers and consumers

• Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency.

• Arrange warehouse, catalog goods, plan routes and process shipments.

• Resolve any arising problems or complaints.

• Supervise, coach and train warehouse workforce.

• Meet cost, productivity, and accuracy with timeliness targets

• Maintain metrics and analyze data to assess performance and implement improvements.

• Comply with laws, regulations and ISO requirements.

• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.

• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

• Developed strategy to increase sales and drive profits.

•Carried out day-to-day duties accurately and efficiently.

•Actively listened to customers' requests, confirming full understanding before addressing concerns.

•Worked with customers to understand needs and provide excellent service.

•Used coordination and planning skills to achieve results according to schedule.

•Learned new skills and applied to daily tasks to improve efficiency and productivity.

• Pan India Warehouse/Delivery HUB Operations.

• 100% Pickup and delivery within TAT.

• Smooth and cost effective logistics operation.

• DEPS Claim management.

• Coordination with other departments for timely vendor payment.

• Training management.

• Performance management.

• Customer escalation management.

• Formulated well-defined action plan to prioritize potential clients and achieve and exceed objectives.
• Maintained thorough records of prospective client contacts and interactions in CRM.
• Collaborated with sales, marketing and other internal teams to meet shared goals.
• Built diverse sales pipeline to exceed quota targets.
• Developed deep understanding of customer needs, priorities and pain points to deliver customized service.
• Conducted market research to discover new leads, opportunities and messaging.
• Implemented systems and procedures to increase sales.
• Managed accounts to retain existing relationships and grow share of business.

• Managed the sales, marketing & communications operations by intensive field participation for promoting Company’s products & accountable for achieving business goals & increased sales growth
• Develop strategies to increase sales as well as retain existing customer
• Enquiring the Product availability at Retail Stores
• Finding the current Store share of particular product
• Identifying the potential customers in the market
• Detailing the products to them and convince to write our products
• Ultimately need to increase the sales with the help of Researches in Market
• Maintaining better supply chain between wholesalers and retailers.
• Developed and maintained loyal customer base by optimizing communications and delivery of customized proposals to address individual needs
• Developed sales strategy based on research of consumer buying trends and market conditions.
• Designed and implemented innovative marketing plans, elevating brand awareness.
• Transformed territory revenue by leveraging strategic business development plan, moving region up in company rankings.