DHARMENDRA PAL
Relationship Manager
Mumbai
Summary
6+ years of experience in B2B, Retails and Marketing & Sales. Excellent Knowledge of Client Acquisition, Customer Relationship, Team Management and Conflict Management
Overview
7
7
years of professional experience
Work History
Relationship Manager
IndiaMART InterMESH
01.2023 - Current
- Servicing existing clients, Achieving monthly, quarterly and annual sales targets by generating revenue from existing paid members.
- Per client revenue optimization.
- Responsible for client retention or no loss of accounts. Monitoring and analyzing key data of the region allocated, including sales figures, sales personnel, productivity ratios, client’s work status, and receivables.
- Ensure strict adherence to the sales process and internal procedures.
- Keep a close track of work in process, customer complaints and accounts receivable.
- Drive performance incentive structures and sales promotion schemes. Collecting market feedback and providing periodic updates to the management for the formulation of policy & strategy
- Recruit, develop, & ensure retention of the respective teams by formulating their development plans, meeting their training needs, and communicating with them on a regular basis.
- Record performance metrics and monitor key parameters to increase the overall productivity of the sales personnel.
- Train, Monitor & Motivate a team of 5 executives, senior executives.
Assistant Store Manager
KHADIM INDIA LTD
08.2022 - 11.2022
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
Assistant Store Manager
BIBA Apparels
06.2018 - 08.2022
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Education
B.COM -
University of Mumbai
Mumbai, India 04.2001 -
Skills
- Client Acquisition
- Client Relations
- Teamwork
- Team Management
- Leadership
- Effective Communication
- Critical Thinking
Timeline
Relationship Manager
IndiaMART InterMESH
01.2023 - Current
Assistant Store Manager
KHADIM INDIA LTD
08.2022 - 11.2022
Assistant Store Manager
BIBA Apparels
06.2018 - 08.2022
B.COM -
University of Mumbai
04.2001 -
Similar Profiles
ANAY KUMAR SHUKLAANAY KUMAR SHUKLA
Area Manager at IndiaMart InterMesh LimitedArea Manager at IndiaMart InterMesh Limited
Rakesh Ramesh BorawakeRakesh Ramesh Borawake
Sales Manager at Indiamart Intermesh LimitedSales Manager at Indiamart Intermesh Limited
Sourabh OjhaSourabh Ojha
Lead Engineer at IndiaMART InterMESH LimitedLead Engineer at IndiaMART InterMESH Limited