DHARMENDRA SAH
Howrah
Summary
Results-driven Operations and Customer Care professional with a proven track record in managing and optimizing operations. Seeking a challenging position where I can leverage my expertise in process optimization, logistics, inventory management, and team leadership to drive efficiency and enhance customer satisfaction.
Overview
13
13
years of professional experience
Work History
Team Leader Collection Center
Captain Fresh
Kolkata
08.2022 - Current
- Oversee day-to-day operations of the Collection Centre, ensuring efficiency in Zero Mile and First Mile processes
- Coordinate timely collection of goods from suppliers, optimizing routes and schedules
- Manage inventory levels and implement operational procedures to enhance customer satisfaction
- Tracking Cold Store inventory (Inward & Outward)
- Tracking shipment and Export data
- Managed inventory levels and ensured product quality
- Implemented operational procedures to optimize efficiency and customer satisfaction
- Trained and supervised team members, ensuring adherence to company standards
- Assisted in implementing food safety and hygiene protocols
- Monitored performance metrics and implemented improvements to enhance operational efficiency
- Collaborated with cross-functional teams to resolve any issues related to collection center operations
- Managed fleet operations, including vehicle maintenance and addressing adhoc vehicle requirements as per planning
- Implemented accurate control measures for consumable supplies, reducing wastage and ensuring sufficient stock levels
Service Officer
Pepperfry.com
06.2016 - 08.2022
- Maintain All East Zone Patna, Kolkata, Imphal, Guwahati, Dhanbad, Bhubaneswar Data analysis and Costing Report
- Maintaining CD MTD & MIS Report with carpenter zone wise
- Route planning of out for delivery (OFD) received and aligning same to carpenter
- Reporting to the RM & DCL about the carpenter closing report
- Handling Petty Cash and weekly reimbursement amount
- Route planning to reduce Assembly time <24Hrs
- Managed daily operations of the distribution center, ensuring timely delivery and customer satisfaction
- Oversaw last-mile logistics and coordinated with delivery teams to optimize routes
- Responsible For entire East Zone Carpenter Desk SCM Metrics
Regional Coordinator (East Region)
YCH Logistic (Indian) Pvt Ltd
02.2013 - 06.2016
- Maintain All East Zone, Patna, Kolkata, Guwahati, Dhanbad Bhubaneswar, Sambalpur,Ranchi,Siliguri,Bhagalpur,Muzafarpur,Durgapur Data analysis and Costing Report
- Location wise & Zone wise distribution of stock received from WH
- Route planning of stock received and aligning same to NCR engineers
- Checking mails, escalation and giving appropriate reply for the same
- Inward & outward maintain excel database sheet
- Looking for all CSMS transaction and ATM parts in system
- Maintaining MTD & MIS report with outward and inward stock for all ATM parts
- To prepare daily, weekly and monthly reports, MIS for all the activities category & location wise
- Handling the warehouse inventory functions
- Receiving, Inventory, Packing, Dispatch & Return handling department
- Handling Manpower more than 58 person
Store Manager
Reliance Communication
12.2011 - 02.2013
- Managed inventory control processes for a high-volume retail store
- Conducted regular inventory audits and implemented measures to minimize stock discrepancies
- Trained team members on inventory control procedures and maintained accurate MIS reports
- Facilitated the sale of mobile phones and postpaid plans while ensuring customer satisfaction
- Maintaining Tracker Reports of Stock Take Variance & PI Productivity
- Inward and outward 100% verification @ store
Education
Master of Business Administration -
Asian International University
Manipur, India01-2023
Bachelor of Commerce -
IGNOU
01-2019
Skills
- Management Skills
- Communication Skills
- Decision Making
- Time Management
- Inventory Management
- Logistics Management
- Order Management
- Critical Thinking
Personal Information
- Date of Birth: 25/07/1990
- Gender: Male
Languages
English
First Language
Hindi
Elementary (A2)
A2
Bengali
Elementary (A2)
A2
Timeline
Team Leader Collection Center
Captain Fresh
08.2022 - Current
Service Officer
Pepperfry.com
06.2016 - 08.2022
Regional Coordinator (East Region)
YCH Logistic (Indian) Pvt Ltd
02.2013 - 06.2016
Store Manager
Reliance Communication
12.2011 - 02.2013
Master of Business Administration -
Asian International University
Bachelor of Commerce -
IGNOU
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