Summary
Overview
Work History
Education
Skills
Professional summary
Certification
Timeline
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Dharmendra Saini

Dharmendra Saini

Summary

Support Engineer well-versed in supporting users and troubleshooting common problems. Versatile professional bringing remarkable understanding of Microsoft 365 environment and resilient nature focused on finding root causes and making permanent improvements. Offering 4.5+ years of experience.

Overview

4
4
years of professional experience
1
1
Certification

Work History

SharePoint Support Engineer

Concentrix (Microsoft)
Gurgaon
01.2022 - 11.2023
  • Installing the SharePoint platform, integrating applications, and creating libraries, Adding users, controlling access to document libraries, and setting permissions.
  • Performing maintenance of the SharePoint platform, Troubleshooting and resolving SharePoint issues or malfunctions, Providing SharePoint support and end-user training.
  • Performing data retrieval and backup procedures to prevent data loss, using Hold and Retention policies to maintain SharePoint storage, Helping customize the site and creating automation using Power Automation flows.
  • Reviewing usage and activity reports and making adjustments to ensure optimized user experiences, Working with Audits logs and PowerShell to find and resolve the roots of the issues,.
  • Provided resolution with custom SharePoint web parts and helped achieve the tasks using formatted columns and JSON scripts on columns.
  • Working with Intune to setup devices and related restrictions with conditional access policies, Used Microsoft Search to help clients achieve the search configuration they are looking for with Managed metadata columns when used with mapped properties
  • Developed scripts to automate routine tasks and processes.

Technical Support Executive

Teleperformance (Microsoft)
Jaipur
07.2019 - 12.2021
  • Analysis of Technical Issues, Application Support, Troubleshooting of windows operating system.
  • Troubleshooting of Microsoft office products, Understanding of login issues with Microsoft account over Microsoft Store, Office products and OneDrive.
  • Troubleshooting of network connectivity of various devices like computer peripherals, Xbox controllers and printers.
  • Troubleshooting Of Outlook mail client configuration issue, Syncing data like Contacts and Calendars and configuring new Emails.
  • Developed and maintained customer relationships through effective communication and problem solving skills.

Education

B.Sc -

Pandit deendayal upadhyaya shekhawati university
12.2023

12th -

Sharada Public School
01.2017

Certificate of Information Technology (RSCIT) -

Skills

  • HTML5
  • Java
  • CSS
  • React
  • PNP Scripts
  • JSON scripts
  • Power Automate
  • SPMT for Migration
  • Microsoft search Infrastructure
  • SharePoint Modern Webparts
  • SharePoint Framework (SPFx)
  • Microsoft Power Apps
  • Microsoft Power Automate

Professional summary

▪ Experience with Linux and Windows Server system administration.

▪ Automation of day-to-day tasks, infra provisioning, configuration management, deployment etc. ▪ Knowledge of VPN, log management, Backup, and recovery tools.

▪ Hands on and expertise knowledge on Active Directory, DHCP, DNS, TCP, IP.

▪ Responsible for communication protocols, configuration, integration& security.

▪ Setting up Cloud infrastructure Observability/Monitoring using Application Insight/Azure Monitor and  the Cloud Centre of Excellence own Centralized Monitoring Solution

▪ Reviewed business process and information security control to help provide effective, efficient, and  secure access to information within applications.

▪ A team player capable of high performance, flexibility in a dynamic working environment and the ability  to lead.

Certification

• MS-900: Microsoft 365 Fundaments (Microsoft)

• Web Design: HTML & CSS (Udemy)

• CompTIA A+ Certification (220-1001 and 220-1002) (LinkedIn)

• CompTIA Network+ (N10-007) (LinkedIn)

Timeline

SharePoint Support Engineer

Concentrix (Microsoft)
01.2022 - 11.2023

Technical Support Executive

Teleperformance (Microsoft)
07.2019 - 12.2021

B.Sc -

Pandit deendayal upadhyaya shekhawati university

12th -

Sharada Public School

Certificate of Information Technology (RSCIT) -

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Dharmendra Saini