Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic
Dharmendra Singh

Dharmendra Singh

Gurgaon

Summary

Proven Account Manager with a track record of fostering robust client relationships and driving revenue growth, notably at Amazon. Expert in data analytics and client relationship management, I excel in converting leads into lucrative accounts. My strategic approach has consistently resulted in enhanced business development and account performance, with a focus on surpassing client expectations and achieving significant sales outcomes.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Account Manager

Amazon
10.2021 - Current
  • Handled and grown more than 200+ Private level brands in other hardlines category(Kitchen, home , lawn and garden, furniture and sports) with overall GMS of Rs.51Cr +.
  • Handled high impact program "Price competitiveness"which helped to prevent potential loss of 187 Cr MoM.
  • Handled lawn and garden category and grown it to 137% YoY. Onboarded more than 72 Brand including Cocogarden, bloom buddy and decoworld.
  • Handled project like seasonal selection sourcing(GMS Goodness achieved 7.7Cr MoM) , B2B price and discount sourcing(Generated GMS- 8.8 Cr MoM), brand protection (impacted GMS-47 Cr)
  • Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
  • Actively participated in networking events within industry, expanding professional connections and generating leads.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
  • Monitored industry trends to provide informed recommendations on new products or services that could benefit clients'' businesses.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Coordinated with marketing team on targeted campaigns, increasing sales opportunities within the preferred accounts portfolio
  • Collaborated closely with internal resources including product specialists and technical support teams, ensuring optimal solutions were presented during proposal stages
  • Identified new business prospects through diligent research and networking efforts, expanding the potential client base within assigned territory

Assistant Manager

Jio Center
02.2021 - 06.2021
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.
  • Generated repeat business through exceptional customer service.
  • Leveraged data and analytics to make informed decisions and drive business improvements.

Key Account Manager

Swiggy Food Delivery
01.2019 - 01.2021
  • Onboarded more than 600+ Daba's, restaurant and eateries in 5 cities.
  • Handled more than 60+ Key accounts MoM and generated GMS of 1.47 Cr.
  • Increased ad revenue to 10% WoW to 27% WoW.
  • Upsell city commission from 12 to 25% through strong negotiation with client.
  • Optimized processes related to order placement and fulfillment by streamlining workflows between sales teams and other departments within the organization.
  • Mentored junior members of the team in key account management best practices, fostering a culture of continuous learning and professional growth within the organization.
  • Strengthened client relationships through regular communication and effective problem solving.
  • Organized cross-functional teams to address complex client requests or projects efficiently, resulting in increased satisfaction levels among key accounts holders.
  • Delivered exceptional customer service by resolving client concerns quickly and efficiently.
  • Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.

Freelancer

Self Employed
11.2017 - 12.2018
  • Project sourcing for asian paints.
  • Home Tutor
  • Project Sales

Education

MBA - Marketing

Lovely Professional University
07.2018

B.Tech - Mechanical Engineering

Lovely Professional University
07.2015

Skills

  • Account Management
  • Customer Service
  • Teamwork and Collaboration
  • Client Relations
  • Client Relationship Management
  • Strategic Planning
  • Sales Development
  • Project Management
  • Documentation And Reporting
  • Upselling
  • Contract Negotiation
  • Marketing

Languages

English
Hindi

Certification

  • Excel beginner to Advance

  • Search Engine Optimization

Timeline

Account Manager

Amazon
10.2021 - Current

Assistant Manager

Jio Center
02.2021 - 06.2021

Key Account Manager

Swiggy Food Delivery
01.2019 - 01.2021

Freelancer

Self Employed
11.2017 - 12.2018

MBA - Marketing

Lovely Professional University

B.Tech - Mechanical Engineering

Lovely Professional University

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Dharmendra Singh