DHARMENDU BHATTACHARJEE
New Delhi
Summary
Dynamic Service Manager with extensive experience at NIQ, adept in data analysis and project management. Proven track record in team building and client communication, enhancing operational efficiency through innovative Excel macros. Skilled in SPSS and Python, I excel at identifying process improvements and coaching teams to achieve error-free deliverables.
Overview
19
19
years of professional experience
Work History
Service Manager, Data Processing
GfK - an NIQ Company | India
Gurugram
06.2019 - Current
- Managing a APAC/Middle East data processing team of 9 DP resources
- Involved in Project assignment, workload management, shift alignment, leaves, Trainings requirment and Data delivery
- Data Analysis of Market Research studies using tools like Quantum, Excel, VBA Macros, SPSS
- Connecting with the Clients in US/APAC & META and internal partners on regular basis for smooth project execution
- Identifying areas of process improvement and Training needs for the team and preparing Excel macros scripts to maximize efficiency and minimize human errors
- Motivate and coach team members to meet set goals and ensuring timelines are met and deliverables are error free
- Monitored employee performance through key metrics analysis.
- Developed and implemented service protocols to enhance operational efficiency.
- Delegated work to staff, setting priorities and goals.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
Assistant Manager, Data Processing
IBM
Gurugram
05.2018 - 06.2019
- Data Analysis of Market Research studies using tools like Quantum, Excel, VBA Macros, SPSS
- Connecting with the Clients in US and internal partners on regular basis for smooth project execution
- Identifying areas of process improvement and Training needs for the team and preparing Excel macros scripts to maximize efficiency and minimize human errors
- Motivate and coach team members to meet set goals and ensuring timelines are met and deliverables are error free
Manager, Data Processing
GfK
Gurugram
04.2018 - 05.2018
- Data Analysis of Market Research studies using tools like Quantum, Excel, VBA Macros, SPSS
- Connecting with the Clients in US and internal partners on regular basis for smooth project execution
- Identifying areas of process improvement and Training needs for the team and preparing Excel macros scripts to maximize efficiency and minimize human errors
- Motivate and coach team members to meet set goals and ensuring timelines are met and deliverables are error free
Sr, Analysis Executive, Data Processing
ANNIK TECHNOLOGY
Gurugram
12.2005 - 04.2013
- Data validation using Quantum and making sure all the logical checks have been taken care of within the committed timelines.Excel, VBA Macros, SPSS and Python
- Worked on Tabulation as per the requirement with the given standards
- Providing deliverables as per client requirement
- This may include merging, reformatting, recoding, partial/full de-rotation of the data
- Interacting with the Client and taking care of their queries in real time
Education
Bachelor of Commerce -
GNIIT
Masters of Computer Application -
Skills
- Team building
- Quantum
- SPSS
- MS Office
- VBA Macros
- Data Validation
- Project management
- Client communication
- Problem Solving
- Python programming
- Training development
Accomplishments
- Developed excel based tool to track ongoing studies for smooth execution and seamless project allocation.
- Developed Python based tool to help programmers check deliverables before sending out to clients. Helps in reducing turnaround time and Human Errors.
- Developed Python based tool to help programmers to create programs with all the standard requirement. Helps in reducing turnaround time and Human Errors.
- Developed Python based tool to help programmers to convert the OE data received in SPSS/Excel format into quantum specs which helps in reducing turnaround time and Human Errors.
- Awarded Best Employee 2 years in a row for 100% quality scores and positive client feedbacks. Developed several tools to automate tasks and eliminating human errors.
Languages
- English
- Hindi
- Bengali
- Assamese
Personal Information
- Date of Birth: 09/05/81
- Nationality: Indian
- Marital Status: Married
Timeline
Service Manager, Data Processing
GfK - an NIQ Company | India
06.2019 - Current
Assistant Manager, Data Processing
IBM
05.2018 - 06.2019
Manager, Data Processing
GfK
04.2018 - 05.2018
Sr, Analysis Executive, Data Processing
ANNIK TECHNOLOGY
12.2005 - 04.2013
Bachelor of Commerce -
GNIIT
Masters of Computer Application -
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