Summary
Overview
Work History
Skills
Profile Summary
Academic History
Certification
Timeline
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DHARMESH JAGGI

DHARMESH JAGGI

Business Development Manager
NEW DELHI

Summary

Looking forward to embrace an opportunity allowing to leverage diverse industry experience towards meeting and exceeding organizational goals. As a self-motivated professional, believe in working with full ownership. Confident about thriving in any challenging role and make a significant contribution to the success of the organization.

Overview

22
22
years of professional experience
3
3
Certifications

Work History

BUSINESS UNIT HEAD

YUGASA SOFTWARE LABS
Gurugram
02.2021 - Current
  • Heading Product Division - Yugasa Bot
  • Pre-Sales, Sales, and Post-Sales of Chatbots Solutions
  • Spearheading business development initiatives
  • Identifying new business opportunities and driving revenue growth
  • Developing and maintaining strategic partnerships with key stakeholders
  • Working with cross-functional teams to deliver customized solutions tailored to clients' specific needs and agreed timelines, ensuring high levels of customer satisfaction
  • Researching and analyzing industry trends to stay abreast of competition
  • Demonstrating product through in-person and online meetings
  • Showcasing product through Exhibitions, Events, and Conferences
  • Apprising deliverables to development team
  • Effort Analysis
  • Drafting SoW
  • Proposal submission
  • Leads Tracking and Follow-Ups
  • Conversational AI
  • WhatsApp Business Platform

CONTENT WRITING (FREELANCE)

Self Employed
10.2019 - 01.2021
  • SEO-driven Website Content Writing
  • Blog Writing
  • Associated with: Netilly Digital LLP.

ADMINISTRATION AND OPERATIONS

Self Employed
12.2014 - 01.2021
  • Controlling/Managing Operations and all administrative tasks
  • Settings weekly goals and work towards them
  • Financial forecasting
  • Recording and Maintaining Procurement Requirements
  • Co-ordinating with various stake-holders
  • Training coordinators as per event requirements
  • Vendor Management.

GLOBAL INCIDENT MANAGER

IBM INDIA PVT. LTD.
02.2013 - 11.2014
  • Major Incidents (P1) handling
  • Analyzing Incident logs
  • Permanent resolution of recurring incidents
  • Industries catered: E-commerce, Healthcare, Service Providers, NGOs
  • Client served: SANDVIK (Sweden), Education, Entertainment, FinTech
  • Ensured proper escalation policy and incident handling SOPs being followed.

HELPDESK ADMINISTRATOR

ISC IT SERVICES PVT. LTD.
12.2006 - 11.2012
  • Travel and Hospitality Service Desk Management
  • Software Configuration Management
  • BI Reporting
  • Document Management
  • Clients served: AIR FRANCE, KLM, ALITALIA, SINGAPORE AIRLINES.

SPECIALIST - HELPDESK

CONVERGYS INDIA SERVICES
09.2002 - 12.2006
  • Handled inbound calls and emails for customer queries
  • Lead a team of Customer Care Officers
  • Managed Performance Reports
  • Client served: AT&T (USA), SBC (USA).

Skills

Cross-functional Team Coordination

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Profile Summary

  • 18+ years of experience
  • Pre Sales, Sales, and Post Sales
  • Project Management
  • Service Level Process Management
  • Content Specialist
  • Client & Team Management
  • Problem Solving Skills
  • Analytical Skills
  • Effective Communication Skills

Academic History

  • PGDBA (Marketing Management) - SCDL, Pune
  • BCOM (Hons.) - Delhi University
  • Senior Secondary - CBSE
  • Secondary - CBSE

Certification

ITIL 2011

Timeline

BUSINESS UNIT HEAD

YUGASA SOFTWARE LABS
02.2021 - Current

CONTENT WRITING (FREELANCE)

Self Employed
10.2019 - 01.2021

ADMINISTRATION AND OPERATIONS

Self Employed
12.2014 - 01.2021

GLOBAL INCIDENT MANAGER

IBM INDIA PVT. LTD.
02.2013 - 11.2014

HELPDESK ADMINISTRATOR

ISC IT SERVICES PVT. LTD.
12.2006 - 11.2012

SPECIALIST - HELPDESK

CONVERGYS INDIA SERVICES
09.2002 - 12.2006

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DHARMESH JAGGIBusiness Development Manager