DHARMESH JAGGI
Business Development Manager
NEW DELHI
Summary
Looking forward to embrace an opportunity allowing to leverage diverse industry experience towards meeting and exceeding organizational goals. As a self-motivated professional, believe in working with full ownership. Confident about thriving in any challenging role and make a significant contribution to the success of the organization.
Overview
22
22
years of professional experience
3
3
Certifications
Work History
BUSINESS UNIT HEAD
YUGASA SOFTWARE LABS
Gurugram
02.2021 - Current
- Heading Product Division - Yugasa Bot
- Pre-Sales, Sales, and Post-Sales of Chatbots Solutions
- Spearheading business development initiatives
- Identifying new business opportunities and driving revenue growth
- Developing and maintaining strategic partnerships with key stakeholders
- Working with cross-functional teams to deliver customized solutions tailored to clients' specific needs and agreed timelines, ensuring high levels of customer satisfaction
- Researching and analyzing industry trends to stay abreast of competition
- Demonstrating product through in-person and online meetings
- Showcasing product through Exhibitions, Events, and Conferences
- Apprising deliverables to development team
- Effort Analysis
- Drafting SoW
- Proposal submission
- Leads Tracking and Follow-Ups
- Conversational AI
- WhatsApp Business Platform
CONTENT WRITING (FREELANCE)
Self Employed
10.2019 - 01.2021
- SEO-driven Website Content Writing
- Blog Writing
- Associated with: Netilly Digital LLP.
ADMINISTRATION AND OPERATIONS
Self Employed
12.2014 - 01.2021
- Controlling/Managing Operations and all administrative tasks
- Settings weekly goals and work towards them
- Financial forecasting
- Recording and Maintaining Procurement Requirements
- Co-ordinating with various stake-holders
- Training coordinators as per event requirements
- Vendor Management.
GLOBAL INCIDENT MANAGER
IBM INDIA PVT. LTD.
02.2013 - 11.2014
- Major Incidents (P1) handling
- Analyzing Incident logs
- Permanent resolution of recurring incidents
- Industries catered: E-commerce, Healthcare, Service Providers, NGOs
- Client served: SANDVIK (Sweden), Education, Entertainment, FinTech
- Ensured proper escalation policy and incident handling SOPs being followed.
HELPDESK ADMINISTRATOR
ISC IT SERVICES PVT. LTD.
12.2006 - 11.2012
- Travel and Hospitality Service Desk Management
- Software Configuration Management
- BI Reporting
- Document Management
- Clients served: AIR FRANCE, KLM, ALITALIA, SINGAPORE AIRLINES.
SPECIALIST - HELPDESK
CONVERGYS INDIA SERVICES
09.2002 - 12.2006
- Handled inbound calls and emails for customer queries
- Lead a team of Customer Care Officers
- Managed Performance Reports
- Client served: AT&T (USA), SBC (USA).
Skills
Cross-functional Team Coordination
Business Analysis
Customer Service Management
Revenue Generation
Customer Retention
Direct Sales
Problem-solving aptitude
Sales Strategies
Strategic Planning
Business Growth Initiatives
Written Communication
Business Development
Product Development
Interpersonal Communication
Goal Setting
Product Promotion
Interpersonal Skills
Profile Summary
- 18+ years of experience
- Pre Sales, Sales, and Post Sales
- Project Management
- Service Level Process Management
- Content Specialist
- Client & Team Management
- Problem Solving Skills
- Analytical Skills
- Effective Communication Skills
Academic History
- PGDBA (Marketing Management) - SCDL, Pune
- BCOM (Hons.) - Delhi University
- Senior Secondary - CBSE
- Secondary - CBSE
Certification
ITIL 2011
Timeline
BUSINESS UNIT HEAD
YUGASA SOFTWARE LABS
02.2021 - Current
CONTENT WRITING (FREELANCE)
Self Employed
10.2019 - 01.2021
ADMINISTRATION AND OPERATIONS
Self Employed
12.2014 - 01.2021
GLOBAL INCIDENT MANAGER
IBM INDIA PVT. LTD.
02.2013 - 11.2014
HELPDESK ADMINISTRATOR
ISC IT SERVICES PVT. LTD.
12.2006 - 11.2012
SPECIALIST - HELPDESK
CONVERGYS INDIA SERVICES
09.2002 - 12.2006