Summary
Overview
Work History
Education
Skills
Profession Relevant Skills
Languages
Hobbies and Interests
Conference Attendance
Timeline
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Dharmesh Kheni

Surat

Summary

Seasoned travel and tourism professional with more than 7 years of experience assisting customers to fulfill their domestic and international travel needs. Extensive knowledge of many of the top travel destinations and proficiency in the latest travel coordination and booking software. Gifted at developing custom-built travel itineraries that exceed expectations while still fitting into clients’ budgets. Dedicated to helping clients reach their dreams of traveling the world. Corporate Travel Consultant with laser-like focus on marketing and providing customer satisfaction. Exceptional scheduler with expertise in time management. Career success in travel and hospitality for private, global and corporate customers. Resourceful Travel Consultant passionate about providing dream experiences in leisure travel. Strong research background and love of all things travel. Extensive career in hospitality working with clients pursuing unique vacation adventures.

Overview

8
8
years of professional experience

Work History

Booking Agent

Interavel Travel Company
07.2022 - 07.2023
  • Coordinated with vacation club members to book the flights, accommodations and other components of their trips.
  • Answered questions from current and prospective clients about the vacation club and the benefits of purchasing packages and experiences.
  • Increased business by 25 % through leveraging excellent customer service and sales negotiation skills to upsell products.
  • Managed book of [Number] clients, resulting in $[Amount] commission.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.

Travel Consultant

Udan Tourism
05.2018 - 03.2022
  • Coordinate transportation, accommodations and itineraries for domestic and international trips for clients based on clients’ needs, budgets and expectations.
  • Develop client intake forms and interview processes that enhance the ability to understand client requirements and led to a 20% increase in customer satisfaction.
  • Network with representatives of hotel chains, airlines, tourist attractions, and other destinations to create deals that saved clients an average of 25% per trip.
  • Worked closely with clients to understand unique needs and meet specific travel desires.
  • Organized trips for individual, family and business travelers.
  • Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.

Manager

Samarpan Tours & Travel
04.2015 - 02.2018
  • Managed 10 agents to ensure they properly handled client requests and fulfilled their duties as expected.
  • Handled customer service issues, including unhappy clients, missed flights, overbooked hotels, mistakes in the itinerary and other last-minute problems.
  • Educated clients on travel requirements for international destinations, including visas, vaccinations, passports and customs.
  • Accomplished multiple tasks within established timeframes.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved marketing to attract new customers and promote business.
  • I Book low cost flights.

Education

High School Diploma -

B.H Kalsariya School
Surat

No Degree - Bachelor of Commerce

R V PATEL COLLEGE OF SCIENCE COMMERCE
Surat

Skills

  • Travel promotions
  • Vendor records
  • Foreign country regulations
  • Reservations booking
  • MS Office and Intuit Quickbooks
  • International and domestic travel
  • Time management
  • Organization
  • Business Growth
  • Cost Calculation
  • Airline Rules
  • Plan Trips
  • Executive Travel
  • Customer Inquiry and Response
  • Global Destinations
  • Reservations and Ticketing
  • Special Needs Travelers
  • Itinerary Preparation
  • Travel Bookings Processes
  • Travel Knowledge
  • Travel Assistance
  • Commission Tracking
  • Travel Agency Accounting
  • Cancellation Policies
  • Collect Payments
  • Travel Recommendations
  • Book Transportation
  • Itineraries
  • International Reservations
  • Marketing
  • Credit Card Payments
  • International and Domestic Travel
  • Hotel Accommodations
  • Overseas Tours
  • Travel Insurance
  • Hotel Booking
  • Coordinate Tours
  • Customer Advising
  • Destination Research
  • Retail Sales
  • Team Member Collaboration
  • Client Needs Assessment
  • Customized Travel Package
  • Company Branding
  • Mentoring
  • Team Oversight

Profession Relevant Skills

  • Excellent customer service skills that ensure client satisfaction with vacation packages and travel itineraries.
  • Strong problem-solving skills that allow me to handle even the most stressful of situations, such as stranded clients, canceled flights, overbooked hotels, and other travel emergencies.
  • Easily communicate with contacts in countries where English isn't the primary language.
  • Motivational interviewing skills to assist in truly listening to clients and recognizing what they want to create customized travel experiences that meet their expectations.
  • Extensive knowledge and education of the top tourist destinations around the world, including the best restaurants, hotels, and attractions.

Languages

English
Upper intermediate (B2)
Hindi
Bilingual or Proficient (C2)
Gujarati
Bilingual or Proficient (C2)

Hobbies and Interests

I love to travel, and I have visited every National Park in the country. In my spare time, I go hiking and enjoy being outdoors. I also love to bake and have participated in a few amateur cake-decorating competitions.

Conference Attendance

  • GTF Ahmedabad - (2023)
  • GTF Expo - (2022)
  • Travel Fair - (2022)

Timeline

Booking Agent

Interavel Travel Company
07.2022 - 07.2023

Travel Consultant

Udan Tourism
05.2018 - 03.2022

Manager

Samarpan Tours & Travel
04.2015 - 02.2018

High School Diploma -

B.H Kalsariya School

No Degree - Bachelor of Commerce

R V PATEL COLLEGE OF SCIENCE COMMERCE
Dharmesh Kheni