Dharmesh Kumar
Moradabad
Summary
Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Dedicated Retail professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Store manager position. Ready to help team achieve company goals.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
Work History
Store Manager
Lee Wrangler
02.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Approved regular payroll submissions for employees.
- Optimized checkout process to reduce wait times, improving customer satisfaction scores.
- Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Store Manager
Vishal Mega Mart (Air Plaza Retail Holding Pvt. Ltd)
8 2022 - 9 2023
- Store Operations, Driving Sales & Customer service, People Management, Process & SOP Management, Inventory Management, Reduction of shrinkage & Total Loss, Monitor and control expenses through efficient store operations, Impart training to store staff and equip them with the skills to understand and fulfill consumer needs & Conduct time to time OJT for the respective team, To ensure timely flow of information to facilitate reviews, reporting and initiation of action, To Maintain All Store reports and data analysis, To Maintain Hygiene: Ensure the store and store vicinity is neat and clean all the time
Assistant Store Manager
Air Plaza Retail Holding Private Limited
07.2021 - 07.2022
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures, Rotated merchandise and displays to feature new products and promotions, Provided weekly work schedules to employees to accommodate business demands and vacation requests, Maintained positive customer relationships by responding quickly to customer service inquiries, Verified inventory counts remained within monthly tolerance levels, Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings, Walked through store areas to identify and proactively resolve issues negatively impacting operations, Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings, Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities, Analyzed customer feedback and implemented strategies to improve customer experience, Supervised creation of exciting merchandise displays to catch attention of store customers
Department Manager (FMCG)
Air Plaza Retail holding Private Limited
07.2019 - 06.2021
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up, Communicated with managers of other departments to maintain transparency, Worked actively with management team to create daily and weekly sales plans based on weekly sales trends, Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands, Improved staffing during busy periods by creating employee schedules and monitoring call-outs, Evaluated employee performance and conveyed constructive feedback to improve skills, Set aggressive targets for Near to expiry maintain to drive company success and strengthen motivation, Maintained professional demeanor by staying calm when addressing unhappy or angry customers
Team Leader
Easy Day (Future Group)
01.2016 - 05.2019
- Built strong relationships with customers through positive attitude and attentive response, Mentored and guided employees to foster proper completion of assigned duties, Established open and professional relationships with team members to achieve quick resolutions for various issues, Conducted training and mentored team members to promote productivity and commitment to friendly service, Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism, Worked with team to identify areas of improvement and devised solutions based on findings, Assisted in recruitment of new team members, hiring highest qualified to build team of top performers, Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards, Promoted high standards through personal example to help each member understand expected behaviors and standards, Held weekly team meetings to inform team members on company news and updates, Educated staff on organizational mission and goals to help employees achieve success, Conducted regular reviews of operations and identified areas for improvement, Implementing the feature plan, monthly promotions and weekly promotions, shrink control management with effective tools, Inventory management with regular P.I.
Daily Sales Executive Cum M.I.S
Tata DoCoMo (Distributor point)
09.2012 - 09.2015
- Achieved sales goals and service targets by cultivating and securing new customer relationships, Researched sales opportunities and possible leads to exceed sales goals and increase profits, Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close, Analyzed past sales data and team performance to develop realistic sales goals, Established and maintained positive relationships with vendors to determine product availability and quality, Answered customer questions about products and services, helped locate merchandise, and promoted key items
Management Information System
Tata DoCoMo (Distributor point)
08.2009 - 08.2010
- Daily follow-up regarding new plan and promotions, id checking accepting and rejecting, sim activation and deactivation, daily target analysis, dealing with the 320 retailers
Education
MBA - Human Resource And Marketing
Moradabad Institute Of Technology
08.2010 - 05.2012
Skills
Relationship building and management
Additional Information
I enjoy the customer services and customer satisfaction because a satisfied customer is the capital for any company and I can say that the satisfied customer can satisfy the business desire, result, vision, mission, growth, dream, and happiness.
Timeline
Store Manager
Lee Wrangler
02.2024 - Current
Assistant Store Manager
Air Plaza Retail Holding Private Limited
07.2021 - 07.2022
Department Manager (FMCG)
Air Plaza Retail holding Private Limited
07.2019 - 06.2021
Team Leader
Easy Day (Future Group)
01.2016 - 05.2019
Daily Sales Executive Cum M.I.S
Tata DoCoMo (Distributor point)
09.2012 - 09.2015
MBA - Human Resource And Marketing
Moradabad Institute Of Technology
08.2010 - 05.2012
Management Information System
Tata DoCoMo (Distributor point)
08.2009 - 08.2010
Store Manager
Vishal Mega Mart (Air Plaza Retail Holding Pvt. Ltd)
8 2022 - 9 2023
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