Dharmik Bhatwadekar
Pune,India
Summary
Skilled in planning and operations management. Background running successful business operations with knowledge of budgeting, staffing and marketing. Accomplished in driving customer and revenue growth with proactive strategies and daily management.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Store manager
Starbucks Coffee
Pune, Maharashtra
04.2019 - 03.2024
- Developed a team-oriented environment by implementing effective leadership strategies.
- Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
- Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
- Streamlined operations to maximise efficiency and minimise waste.
- Managed staff rosters, ensuring adequate coverage during peak times.
- Led training sessions for new employees, equipping them with necessary skills and knowledge.
- Maintained an organised stock room for easy accessibility of goods.
- Resolved customer complaints effectively, protecting the store's image and consumer relationships.
- Monitored inventory levels consistently to avoid stock shortages or overages.
- Created seasonal sales plans with varying stock and promotional strategies.
Restaurant captain
Tipsy Duckling Restaurant
Pune, Maharashtra
03.2018 - 02.2019
- Enhanced customer satisfaction by delivering exceptional service and addressing guests' needs promptly.
- Maintained a clean, safe environment for customers and staff through regular inspections of dining area.
- Improved restaurant efficiency with implementation of daily checklists for tasks and duties.
- Ensured seamless operations on busy nights by coordinating with kitchen and waitstaff effectively.
- Trained new hires in standard operating procedures for higher work efficiency.
- Coordinated special events for memorable dining experiences that increased return visits.
Trainee associate
Hilton
Lonavla, Maharashtra
11.2013 - 05.2014
- Enhanced customer satisfaction by efficiently managing front desk operations.
- Delivered superior service by responding promptly to guest requests.
- Enhanced customer experience with timely delivery of food to tables.
- Prepared tables for next guests to ensure quick turnover rate in busy periods.
Education
BBA - Hospitality
Tilak Maharashtra Vidyapeeth
Pune, Maharashtra 07.2016 - 12.2017
Diploma - Hotel Management
MSIHMCT
Pune, Maharashtra 06.2012 - 04.2015
Skills
- Cash handling
- Relationship Management
- Performance monitoring
- POS system operation
- Business Analytics
- Stock control systems
- Microsoft Office proficiency
- Product ordering
- Sales Leadership
- Team building skills
Accomplishments
Certified Coffee Master from Starbucks coffee global academy.
Timeline
Store manager
Starbucks Coffee
04.2019 - 03.2024
Restaurant captain
Tipsy Duckling Restaurant
03.2018 - 02.2019
BBA - Hospitality
Tilak Maharashtra Vidyapeeth
07.2016 - 12.2017
Trainee associate
Hilton
11.2013 - 05.2014
Diploma - Hotel Management
MSIHMCT
06.2012 - 04.2015
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