Dharminder Singh
Kharar
Summary
Summary (Travel Industry )
Dynamic and customer-focused Travel Industry Professional with over 8+ years of experience planning and coordinating travel arrangements, including both domestic and international flights, vacation packages, and corporate travel solutions. Skilled in managing client relationships, providing personalized recommendations, and delivering exceptional customer service. Expertise in handling logistics, booking systems, and travel-related inquiries while ensuring seamless trip execution. Seeking to leverage extensive knowledge of travel services and excellent communication skills to contribute to [Company Name]'s success.
Summary (USA Logistics Industry )
Experienced Logistics Manager with over 3+years of expertise in overseeing and optimizing supply chain operations, transportation, and inventory management. Proven ability to drive cost reductions, improve operational efficiency, and streamline processes in fast-paced logistics environments. Skilled in vendor negotiations, team leadership, route planning, and compliance with transportation regulations. A strategic thinker with strong problem-solving abilities, looking to utilize my leadership and logistics management skills to contribute to the growth and success of [Company Name].
Overview
14
14
years of professional experience
Work History
Team Lead
First Connect Worldwide Logistics
Noida, Delhi
11.2023 - 07.2024
- Managed the day-to-day logistics and transportation operations, including arranging shipments, scheduling deliveries, and ensuring on-time performance.
Coordinated with vendors, suppliers, and transportation providers to ensure timely and cost-effective transportation of goods
Maintained detailed records of shipments, orders, and inventory, and updated tracking systems with the latest shipment statuses.
Handled customer service inquiries related to shipment status, delays, and other logistics-related issues
Negotiated and liaised with freight carriers to obtain competitive pricing for freight and shipping services.
Team Lead
SRP USA LOGISTICS PVT LTD
Mohali
04.2021 - 10.2023
- Managed the day-to-day logistics and transportation operations, including arranging shipments, scheduling deliveries, and ensuring on-time performance.
- Coordinated with vendors, suppliers, and transportation providers to ensure timely and cost-effective transportation of goods
- Maintained detailed records of shipments, orders, and inventory, and updated tracking systems with the latest shipment statuses.
- Handled customer service inquiries related to shipment status, delays, and other logistics-related issues
- Negotiated and liaised with freight carriers to obtain competitive pricing for freight and shipping services.
Team Coach
LookMyTicket Tours & Travel Pvt Ltd
Zirakpur
06.2016 - 03.2021
- Managed inbound and outbound calls, handling customer queries related to flight and holiday packages for both domestic and international travel.
- Led lead generation efforts, converting potential customers into confirmed bookings for various travel products.
- Addressed corporate group queries, providing tailored travel solutions for business clients and large groups.
- Conducted booking follow-ups, ensuring clients received timely information regarding their travel arrangements and assisting with any adjustments.
- Handled visa applications and related documentation, ensuring compliance with travel regulations for international customers.
- Prepared and restructured reports to optimize data for internal use, streamlining processes for booking and customer service teams.
Sales Executive(MakeMyTrip Inbound Process)
Concentrix Daksh Pvt Ltd
Chandigarh
03.2014 - 05.2016
- Coordinated and arranged travel for business and vacation clients, ensuring all their needs were met within the given schedules and budgets.
- Assessed customer preferences to recommend suitable destinations, tours, and accommodations, enhancing customer satisfaction.
- Planned and organized customized tour packages, excursions, and day trips, while calculating accurate travel costs.
- Booked reservations for flights, hotels, rental cars, and special events, ensuring a seamless travel experience.
- Provided clients with detailed information about their trips, including local weather, attractions, and cultural insights.
- Offered expert advice and alternative arrangements in case of travel changes or disruptions, ensuring minimal impact on clients' plans.
- Maintained awareness of transaction processes and ensured accurate handling of all booking-related tasks.
Customer Care Executive(Postpaid Inbound)
Serco Mohali
Mohali
07.2013 - 01.2014
- Handling inbound calls: • Information provided to the client about his billing. • Complaint generation.
- Handled customer complaints, providing appropriate solutions and alternatives within time limits.
- Answered incoming customer calls, providing excellent customer service and resolving inquiries.
- Identified customer needs by actively listening to the caller's inquiry.
Customer Care Executive( Postpaid Inbound )
Tech Mahindra,DLF IT Park
Chandigarh
11.2011 - 04.2013
- Investigated customer complaints and provided solutions within acceptable time frames.
- Resolved customer issues and queries promptly, achieving an exemplary average resolution time.
- Handled customer complaints, providing appropriate solutions and alternatives within time limits.
Computer Operator
Lovely Autos
Nawansahar
08.2010 - 07.2011
- Generated accurate invoices for vehicle service transactions, ensuring all services rendered were properly billed.
- Created detailed job card documentation, outlining tasks performed, parts used, and labor hours to ensure clear communication with customers and efficient record-keeping.
Education
Diploma in Computer Application
Punjab Technical University
Jalandhar03-2011
High School Diploma -
B.A.V Senior Secondary School
Balachaur03-2008
Matric
Lt.Gen.Bikram Singh Memorial High School
Balachaur03-2006
Skills
- Relationship building
- Communication
- Supervision and leadership
- Team building
Languages
Punjabi
First Language
English
Beginner
A1
Hindi
Beginner (A1)
A1
Timeline
Team Lead
First Connect Worldwide Logistics
11.2023 - 07.2024
Team Lead
SRP USA LOGISTICS PVT LTD
04.2021 - 10.2023
Team Coach
LookMyTicket Tours & Travel Pvt Ltd
06.2016 - 03.2021
Sales Executive(MakeMyTrip Inbound Process)
Concentrix Daksh Pvt Ltd
03.2014 - 05.2016
Customer Care Executive(Postpaid Inbound)
Serco Mohali
07.2013 - 01.2014
Customer Care Executive( Postpaid Inbound )
Tech Mahindra,DLF IT Park
11.2011 - 04.2013
Computer Operator
Lovely Autos
08.2010 - 07.2011
Diploma in Computer Application
Punjab Technical University
High School Diploma -
B.A.V Senior Secondary School
Matric
Lt.Gen.Bikram Singh Memorial High School
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