DHARMO RAKSHIT RAJA M.S
Recruitment Consultant
Hyderabad
Summary
Experienced Recruitment Consultant specializing in IT operations with a proven track record of driving results and fostering innovation. Proficient in talent acquisition, data analysis, and HR strategy development. Strong interpersonal skills and fluent in English, German, and Hindi. Committed to optimizing operational efficiency and contributing to organizational achievements.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
4
4
Languages
Work History
Recruitment Consultant
BYJU'S - Think & Learn Pvt. Ltd.
Bangalore
09.2020 - 06.2021
- Conducted end-to-end recruitment, including candidate sourcing, interviews, and coordination with hiring managers.
- Designed and implemented HR policies and process improvements.
- Conducted 100+ telephonic interviews daily, with a 70% candidate progression rate to internal team interviews.
- Managed full-cycle recruitment across departments, from sourcing and screening to final selection.
Business Process Executive
Genpact Pvt. Ltd.
Hyderabad
01.2019 - 09.2020
- Consistently achieved performance metrics including average handling time (AHT), first call resolution (FCR), and customer satisfaction score (CSAT).
- Collaborated with team leads and quality analysts to ensure continuous improvement in service delivery and compliance with SLAs.
- Analyzed customer purchasing behaviors, contributing to marketing strategy enhancements and a $4,500 increase in sales.
- Delivered customer support for GoDaddy products and services including domain registration, hosting, email, and website building tools.
Operations Intern
GMR International Airport
Hyderabad
10.2017 - 03.2018
- Conducted data analysis on flight movement delays, identifying key inefficiencies.
- Proposed and helped implement solutions that improved operational efficiency by 15%.
Education
Master of Arts - International Management
IU International University of Applied Sciences
Berlin, Germany. 04.2022 - 04.2025
Bachelor of Arts - Information Technology
CVR College of Engineering
Hyderabad 08.2014 - 04.2018
Skills
Talent Acquisition
undefinedTimeline
Master of Arts - International Management
IU International University of Applied Sciences
04.2022 - 04.2025
Recruitment Consultant
BYJU'S - Think & Learn Pvt. Ltd.
09.2020 - 06.2021
Business Process Executive
Genpact Pvt. Ltd.
01.2019 - 09.2020
Operations Intern
GMR International Airport
10.2017 - 03.2018
Bachelor of Arts - Information Technology
CVR College of Engineering
08.2014 - 04.2018
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