Retail banking inspection compliance back office, business growth and loan recovery
Dharm Rakshit Pandey
Bank Manager
Delhi,Delhi
Summary
I am a Bank Manager having 29 years of experience in retail banking inspection compliance back office and loan recovery and almost all aspects of retail banking
Overview
29
29
years of professional experience
1
1
Language
Work History
Bank Manager
Federal Bank
Delhi, India
04.1995 - Current
- Kept accurate operations records for thorough data auditing.
- Developed workplace culture for improved staff retention.
- Used knowledge of bank services, products and processes to manage customer-related issues.
- Enhanced operations and implemented technological innovations in collaboration with senior leadership.
- Informed customers of changes to products, services and laws affecting current accounts.
- Worked with sales representatives to develop strong customer connections, promoting long-lasting relationships.
- Increased new business connections and revenue generation opportunities by improving networking strategies.
- Opened customer accounts and provided smooth onboarding services.
- Independently managed recruitment, employee motivation and training.
- Supervised branch operations to spur continuous improvements and enhance service delivery.
- Recommended loan approvals and denials based on customer credit worthiness.
- Set risk management policies to mitigate bank losses.
- Acquired Number new customers through improved conversion techniques.
- Maximised branch performance by building and executing change management activities such as readiness assessments, planning, and stakeholder management.
- Managed daily branch operations and supervised team of banking staff.
- Handled credit approval processes through diligent application management.
- Developed appropriate resources to meet needs of diverse audiences.
Quality Inspection Manager
Federal Bank
Delhi, India
04.1995 - Current
- Carried out inspections within allotted timeframes to best maintain production line progress.
Education
Commerce Graduate - Commerce
DTEA School
Delhi 04.1992
Skills
Branch operational processes and policies
Integrative negotiation
Business planning
Customer Service
Employee management
Debt recovery
Operations management
Business development
Bank marketing and sales
Business administration
People Management
Deposit tracking and reconciliation
Data collection and analysis
Employee motivation
Portfolio Management
Bank auditing
Customer relations
Corporate banking
Human resources knowledge
Team Leadership
Excels in team leadership
Accomplishments
I have a variety of experience in retail banking inspection compliance back office, business growth and loan recovery and have excelled in all these areas of retail banking
Interests
Timeline
Bank Manager
Federal Bank
04.1995 - Current
Quality Inspection Manager
Federal Bank
04.1995 - Current
Commerce Graduate - Commerce
DTEA School