Dharm Rakshit Pandey

Bank Manager

Federal Bank

Delhi, India

04.1995 - Current

Kept accurate operations records for thorough data auditing.
Developed workplace culture for improved staff retention.
Used knowledge of bank services, products and processes to manage customer-related issues.
Enhanced operations and implemented technological innovations in collaboration with senior leadership.
Informed customers of changes to products, services and laws affecting current accounts.
Worked with sales representatives to develop strong customer connections, promoting long-lasting relationships.
Increased new business connections and revenue generation opportunities by improving networking strategies.
Opened customer accounts and provided smooth onboarding services.
Independently managed recruitment, employee motivation and training.
Supervised branch operations to spur continuous improvements and enhance service delivery.
Recommended loan approvals and denials based on customer credit worthiness.
Set risk management policies to mitigate bank losses.
Acquired Number new customers through improved conversion techniques.
Maximised branch performance by building and executing change management activities such as readiness assessments, planning, and stakeholder management.
Managed daily branch operations and supervised team of banking staff.
Handled credit approval processes through diligent application management.
Developed appropriate resources to meet needs of diverse audiences.

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