Dharm Vir Sharma

A result-oriented professional with an experience in Service planning, Operation & establishing company owned service center. Presently associated with BSH Household Appliances Manufacturing Pvt. Ltd. as a Pan India operation head. A keen planner & strategist managing a wide gamut of functions leading in acceleration of business revenue Vendor/ OEM management Expertise in managing entire operations with key focus on bottom line profitability by ensuring optimal utilization of resources. Adept at providing service operations; understanding clients’ requirements and providing services accordingly Consistently achieved service targets & sustained a high CSI (NPS) across the illustrious career. Abilities in motivating workforce in enhancing their efficiencies & assisting them to deliver quality services to clients. Strong relationship management, analytical & communication skills.

Operations professional with strong background in streamlining processes and enhancing productivity. Skilled in leading cross-functional teams and executing strategic plans to achieve organizational goals. Known for flexibility and reliability in dynamic environments, with excellent problem-solving abilities and focus on delivering results.

• Established 39 company owned service centers & authorized service network on webCMS (On line) (650 ASC).
• All payout through system only with the help of webCMS & SAP.
• Review mechanism - To control the pending calls & service indices, daily review with zonal service managers
• Standardization of call rates as per the geographical area & nature of calls.
• Organized promotional activities, free service campaigns, greetings etc.
• Chargeback to vendors as per agreement (10 million/ month).
• Ensure the revenue generation as per the target (Average 35 million / month).
• Ensure the quality from OEM as per negotiated agreement
• Established a company owned service centers. (In Delhi – 2 )
• Service expense planning, budgeting & network expansion for east & south zone.
• Preparation the training material & establishing a national training centre.
• Established the spare parts management.
• Monitoring of OEM quality
• Established 40 “One Stop Service” at Panasonic brand shop.
• Established a 3 level service centre for Digital video camera (DVC), Digital still camera (DSC), LCD & PDP.
• Business plan for service vertical
• Demonstrated excellence in designing & implementing of Web based service software with help of a vendor
• Consolidation of spares warehouse (13 locations to 2 location)

Advanced Course on Customer Satisfaction organised by Matsushita HRD-US in 1997.

• Date of Birth : July 05, 1968
• Address : Orchid 1105, Mantri Park, Goregaon east, Mumbai 400065