Dharna Shukla

• Engaging students with insightful and compelling classroom discussion of topics relevant to coursework to boost student learning and retention.
• Identifying academic strengths and obstacles and developed instructional techniques to accommodate different learning styles.
• Transitioning course material and applied technological options for online and course-related software for Hospitality Management.
• Evaluating and selecting instructional materials and texts to prepare course materials and lesson plans.
• Working cooperatively with other members of faculty and staff to contribute to overall institutional effectiveness.
• Advising students in academic matters to improve successful course completion.
• Developing and kindling professional relationships with students to better communicate and enhance instruction.
• Developing creative and effective teaching methods for course content to capture students attention.
• Examining and critiquing course material while incorporating instructor-specific policies.

• Teaching undergraduates and postgraduates.
• Conducting research and development of study material for Certificate and Diploma programs.
• Used and invoked critical thinking in students to break down problems, evaluate solutions and make decisions.
• Maintained energy and enthusiasm in fast-paced learning environment.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

Organized, coordinated and helmed many webinars on contemporary topics of education, involving well known personalities in fields of education and sports.

• Responsible for reviewing developed subject matter of Hospitality (Housekeeping Services and Management, Hygiene and Safety, Food and Beverage Services) for Aptech.
• Designed and prepared technical reports, studies and related documentation.
• Led corporate-wide initiatives to help guide enterprise and business level goals.

• Founding faculty member of the new campus of Amity University, Dubai.
• Lead the program administration and conduction for M.B.A. (Hospitality), B.Sc (Hospitality Management) and B.A.(Tourism Administration) programs.
• Course teaching and academic administration of Tourism and Hospitality programs.
• Planned and set up operational labs of hospitality at the new campus.
• Spearheaded prestigious accreditation of United Nations World Tourism Organisation's (UNWTO) TedQual achieving a high score
• Managed campus visit and data collection during the accreditation of International Assembly of Collegiate Business Education (IACBE).

• Taught courses of Tourism and Hospitality in first Russian Private University in Dubai.
• Engaged students with insightful and compelling classroom discussion of topics relevant to coursework to boost student learning and retention.
• Managed development of B.A. Hospitality Management program and system for use in expansion of curriculum delivery options for entry-level students.

• Managed short and long term contracts for The Embassy, sourced suppliers, negotiated and chased quotes, assisted with compiling of tendering documents, lease negotiations and held Imprest worth AED 5000.
• Responsibilities also included furniture procurement, rolling replacement, disposal , conducting inventories for The UK based staff and The Embassy, Maintenance of data on Pyramid system as per Foreign and Commonwealth Office guidance.
• Designated Health and Safety Officer, Fire Officer of The Embassy conducting periodical health and safety audits.
• Managed internal and external customers of Foreign and Commonwealth Office.

• Responsible for all the housekeeping operations for the 150 room hotel.
• Managed a team of 30 staff members. Implemented the Standard Operating Procedures, defined the monthly training calendars ensuring completion of the allocated hours and mentored staff.
• Lead to a reduction of guest complaints by 50% as per guest satisfaction tracking system.
• Project Management of refurbishment of 50 rooms of the hotel within a budget of AED 500,000.

• Responsible for teaching Housekeeping Operations and Management to students of Bachelors of Hotel Management and Hospitality Management to Bachelors of Tourism students.
• Was also the mentor of BHM students.