Dharshan K L
Kolar,KA
Summary
Dynamic System Assistant at Panchayat And Rural Development Department, skilled in training and mentoring while providing exceptional user support. Successfully developed training materials and improved software integration, enhancing operational efficiency. Proficient in Microsoft Office and committed to teamwork, problem-solving, and delivering outstanding customer service. Professional with strong background in system support and administration, adept at troubleshooting technical issues and optimizing system performance. Proven ability to collaborate effectively within teams, adapting to changing needs to deliver consistent results. Skilled in network management, software installation, and user support, combining technical expertise with focus on efficiency and reliability. Recognized for strong organizational skills, problem-solving abilities, and proactive approach to meeting organizational goals. Experienced with technical support, system maintenance, and user assistance. Utilizes problem-solving abilities to address system issues efficiently. Knowledge of system administration and teamwork facilitates smooth operations and continuous improvement.
Overview
11
11
years of professional experience
Work History
System Assistant
Panchayat And Rural Development Department
10.2014 - Current
- Assisted in managing daily administrative tasks to support operational efficiency.
- Coordinated communication between departments to facilitate project progress.
- Maintained accurate records and documentation for various projects and initiatives.
- Supported team members by organizing schedules and prioritizing tasks effectively.
- Provided technical support for software tools used within the department.
- Contributed to team meetings by sharing insights and updates on ongoing tasks.
- Developed comprehensive training materials and conducted training sessions, empowering users to maximize the benefits of new systems.
- Collaborated with IT team for seamless software integration, resulting in improved performance across departments.
- Provided basic end-user troubleshooting and desktop support.
- Trained and supported end-users with software, hardware, and network standards and use processes.
Education
Bachelor of Computer Applications - Computer And Information Systems
SDC GROUP INSTITUTIONS
Kolar, IndiaSkills
- Training and mentoring
- User support
- Hardware maintenance
- Strong work ethic
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Problem-solving abilities
- Multitasking Abilities
- Help desk support
- Microsoft office
- Software installation
- Documentation
- File maintenance
- Software updates
- File transfers
- Technical support
Languages
English
Upper intermediate (B2)
KANNADA
Bilingual or Proficient (C2)
Telugu
Advanced (C1)
Hindi
Intermediate (B1)
Timeline
System Assistant
Panchayat And Rural Development Department
10.2014 - Current
Bachelor of Computer Applications - Computer And Information Systems
SDC GROUP INSTITUTIONS