Summary
Overview
Work History
Education
Skills
Disclaimer
Accomplishments
Timeline
DHARSHAN KUMAR BN

DHARSHAN KUMAR BN

Team Leader
Bangalore,KA

Summary

Dynamic Senior Operations Analyst with a proven track record at Accenture, driving process automation that reduced manual effort by 45%. Expert in SAP S/4 HANA and skilled in quality control, I enhance team performance and deliver strategic insights, fostering operational excellence and significant cost savings.

Overview

10
10
years of professional experience

Work History

Professional Senior Operation Analyst- Team Lead

Accenture
07.2015 - Current
  • Led process automation initiatives, reducing manual effort by 40-45% and achieving cost savings of INR 12 LPA to organisation.
  • Streamlined key Accounts Payable processes, improving efficiency and accuracy through automation.
  • Conducted quality checks that identified 100+ duplicate transactions, resulting in savings of MYR 10 million.
  • Implemented process improvements to prevent future duplicates, enhancing data accuracy and operational efficiency.
  • Optimized project management, resulting in timely deliverables and improved client satisfaction rates.
  • Improved company efficiency with the development of key performance indicators and tracking metrics.
  • Analysed data to identify root causes of problems and recommend corrective actions.
  • Deep expertise in the Accounts Payable domain, with extensive hands-on experience in leveraging SAP modules for enhanced operational performance.
  • Build and maintain robust networks across business services, testing teams, and automation specialists to streamline operations.
  • Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies.
  • Mentored junior analysts, fostering professional development while enhancing overall team performance.
  • Collaborate with cross-functional teams (Procurement, Finance, IT) to streamline the P2P workflow, ensuring alignment with business objectives.
  • Lead and manage the Accounts Payable team 10 – 12 members, ensuring smooth execution of the Procure-to-Pay process, including invoice processing, intercompany, QC Team and reconciliations.
  • Lead monthly and quarterly financial close activities, ensuring accurate AP reporting and reconciliations.
  • JOB PROFILE IN ACCENTURE SOLUTIONS PRIVATE LIMITED
  • Prepared and submitted comprehensive reports (metrics, issues, challenges) to management during operational calls.
  • Manage monthly closing of AP records.
  • Delivering operational KPIs at the expected quality and accuracy levels.
  • Ensuring appropriate work allocation across team members.
  • Implementing & maintaining process controls.
  • Ensures 100% compliance of all invoice matching processes and guidelines.
  • Manage invoice on holds for right resolution.
  • Resolve and communicate discrepancy or outstanding balance on vendor account.
  • Manage relationships with multiple stakeholders; manage escalations within process.
  • Deep expertise in a particular process or discipline.
  • Accurately managed Return to Vendor (RTV) processes and responded promptly to all invoice-related queries.
  • Ensured all deliverables met targeted timelines within Service Level Agreements (SLA).
  • Oversee end-to-end P2P process to ensure timely payments, accuracy, and compliance.
  • Drive process improvements and automation initiatives within the P2P function to enhance efficiency, reduce manual effort, and achieve cost savings.
  • Monitor and manage AP performance metrics, including DPO (Days Payable Outstanding), invoice processing times, and payment accuracy.
  • Provide strategic insights to senior leadership based on data analysis, recommending improvements to optimize the P2P function.
  • Mentor and develop the AP team, conducting performance reviews, providing training, and fostering a culture of continuous improvement.
  • Troubleshoot issues for failed cases, identifying and resolving process-related challenges.
  • Collaborated closely with the project management team through daily calls, recommending necessary script updates.
  • Monitoring manual and Ariba invoices in SAP, handling both regular and critical vendor payments with accuracy and timeliness.
  • Performed quality analysis on high-value invoices, identifying and correcting errors before payment processing.
  • Identified areas for process improvement, addressing gaps in quality and delivery.
  • Utilized Accenture Transaction Compliance & Analytics Tool (ATCAT) to detect duplicate invoice postings.
  • Led training sessions for new hires, resolving their day-to-day issues.
  • Handled month-end activities, escalation emails, and reconciliation reports (bank and vendor).
  • Performed User Acceptance Testing (UAT) in a testing environment, providing detailed feedback to project management.
  • Generated and maintained key reports such as P2P, OKPI, RTV, ETY, FBL1N report.
  • Monitored and allocated exceptions in both electronic and manual invoices to appropriate teams.
  • Followed up on aged and urgent invoices, maintaining accurate records for internal and external reporting
  • INTERCOMPANY PROCESS – Record to Report (RTR)
  • Processed intercompany invoices and journal vouchers, ensuring accurate financial entries and compliance.
  • Managed Accounts Payable (AP) invoices, coordinating with approvers for confirmation by updating General Ledger (GL) and cost codes.
  • Handled payroll invoice processing for intercompany employees on a monthly basis.
  • Raised disputes and followed up to receive credit notes promptly.
  • Prepared affiliated backup reports on a semi-annual or annual basis.
  • Posted accruals for pending documents post-period close, ensuring proper financial closure.
  • Processed Accounts Receivable (AR) invoices during quarter-end activities.
  • Compiled and shared daily, weekly, and monthly reports with management, providing insights into key intercompany process.
  • Analyzed operational data to identify process inefficiencies and improvement opportunities.
  • Collaborated with cross-functional teams to streamline workflow and enhance productivity.
  • Developed reports that summarized project progress and operational performance metrics.
  • Facilitated meetings to discuss project updates and gather team feedback for enhancements.
  • Monitored compliance with organizational policies and regulatory requirements effectively.
  • Assisted in implementing new technologies to improve operational efficiency and accuracy.
  • Conducted training sessions for team members on best practices in operations analysis.
  • Maintained documentation of processes, ensuring clarity and accessibility for team members.
  • Performed data entry activities in order to maintain accurate records.
  • Documented findings from investigations into irregularities or discrepancies related to operations activities.
  • Participated in meetings with internal teams and external vendors regarding operational matters.
  • Created reports and dashboards to track progress against goals and objectives.
  • Analyzed and documented operational processes to identify areas of improvement.
  • Identified opportunities for automation within operational workflows.
  • Developed, implemented, and monitored process control metrics to ensure compliance with operational standards.
  • Conducted cost analysis on new projects to evaluate potential return on investment.
  • Designed and tested system changes prior to deployment in order to ensure accuracy.
  • Maintained up-to-date knowledge of applicable regulations pertaining to operations management.
  • Researched industry trends and best practices related to operations management.
  • Collaborated with stakeholders across departments to develop comprehensive solutions that meet business needs.
  • Analyzed operational performance to identify pain points and provided actionable solutions to management.
  • Created test cases and scenarios for documentation and root cause analysis of bugs.
  • Mentored junior staff to enhance skills and improve team performance.
  • Facilitated regular team meetings to ensure clear communication and collaboration.
  • Managed resource allocation to optimize team productivity and efficiency.
  • Implemented process improvements that streamlined workflows and reduced bottlenecks.
  • Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
  • Supported the manager in developing plans for future projects, initiatives and objectives.
  • Maintained accurate records of employee attendance and task completion times.
  • Provided support to junior staff during peak periods of workloads.
  • Held regular one-on-one coaching sessions with staff members to encourage personal development.
  • Coordinated daily operations, ensuring team adherence to company policies and procedures.
  • Oversaw training and development programs to enhance team skills and knowledge.
  • Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
  • Motivated team members through recognition programs and performance-based incentives.
  • Maintained positive working relationship with fellow staff and management.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Implemented strategies to take advantage of new opportunities.
  • Analyzed key performance indicators to identify effective strategies.

Education

M.Com. - Accounts & Taxation

Bangalore University, Bangalore
05-2015

Skills

  • SAP S/4 HANA and FI-CO
  • Quality control
  • Workflow optimization
  • Cost reduction strategies
  • Process documentation
  • Resource planning and scheduling
  • Problem solving
  • Performance metrics
  • Project management
  • Power BI, MS Office, Tableau
  • Accounts payable operations
  • Financial reporting and forecasting
  • Process automation and improvement
  • Procure-to-pay (P2P) process management

Disclaimer

Date: 2025-06-09 Place: Bangalore Yours faithfully Dharshan Kumar B N

Accomplishments

  • Client appreciation: We have been honored with significant appreciation from our clients in 2021; additionally, we were awarded as the 'Best People' in both 2023 and 2024
  • Star of Business Award winner demonstrates superior performance in meeting targets and metrics, taking greater ownership and delivering against significant challenges, and displaying initiative beyond expectations in the years 2017, 2018, 2019, 2020, 2023, and 2024
  • Bright ideas and brilliant rewards: automation through my innovative idea process gets optimized, reducing almost 50% of work
  • Appreciation received from clients and SDL, transformation - successfully delivered three phases of the project, completing user acceptance testing (UAT) and deploying the results into production, resulting in automated processes and significant benefits to the organization’s FTEs
  • Transition: successfully delivered two significant business transitions, driving strategic growth and operational excellence

Timeline

Professional Senior Operation Analyst- Team Lead - Accenture
07.2015 - Current
Bangalore University - M.Com., Accounts & Taxation

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