Dharshan R
Coimbatore
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Jana Small Finance Bank
Coimbatore
12.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Data Collection Analyst(Soccer)
PFF
Bengaluru, India
05.2023 - 10.2023
- Collect, clean, and organize soccer-related data from various sources, such as player statistics, scouting reports, and performance databases.
- A high level of enthusiasm and passion for football (soccer).
- Data analytics plays a crucial role in player selection by objectively assessing performance and potential.
Sports Analyst
Hudl India Pvt.Ltd
Bangalore, India
06.2021 - 04.2023
- Providing Post-match analysis in the form of statistical reports.
- Preparing both the coaching team and players for the upcoming games by presenting analysis of the opposition,Interpretation,analysis and dissemination of performance data.
Business Banking Officer
Idfc first bank
Coimbatore , India
12.2020 - 04.2021
- Identified opportunities to cross-sell additional products or services to existing customers.
- Developed and maintained relationships with customers and assisted in generating sales opportunities.
- Attended local networking events to promote business banking services offered by the bank.
Education
M.Com -
Bharathiar university
01.2020
B.Com -
Dr.GRD college of Coimbatore
01.2015
Skills
- Experience leading or coaching a team
- Excellent verbal and written communication skills
- Work under pressure whilst maintaining excellent attention to detail
- Experience with Microsoft Excel and other Office products
- Strong analytical skills, good judgement, and proactive problem-solving skills
- Proven basic Office skills: Access, Excel, Word, & PowerPoint
- Prior experience in a highly changing, dynamic athletic organization
- Excellent communication skills; ability to convey technical information and interact professionally with others
Languages
Tamil
First Language
English
Advanced (C1)
C1
Malayalam
Upper Intermediate (B2)
B2
HOBBIES
- Gardening,
- Playing Soccer,
- Travel and music.
Timeline
Customer Service Representative
Jana Small Finance Bank
12.2023 - Current
Data Collection Analyst(Soccer)
PFF
05.2023 - 10.2023
Sports Analyst
Hudl India Pvt.Ltd
06.2021 - 04.2023
Business Banking Officer
Idfc first bank
12.2020 - 04.2021
M.Com -
Bharathiar university
B.Com -
Dr.GRD college of Coimbatore