Solving Rubik's, Travelling, Cricket, Badminton
DHARUN S
Priority Associate Technical Support Engineer
Bangalore
Summary
Results-Oriented and customer-focused Citrix Technical Support Engineer with [1 Year and 11 Months] of experience in delivering technical assistance and solutions to clients. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of the product and training in multiple technologies. Motivated to learn, grow and excel in the Industry. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
2
2
years of professional experience
5
5
Certifications
2
2
Languages
Work History
Priority Associate Technical Support Engineer
Cloud Software Group
06.2023 - Current
- Developed and maintained a comprehensive knowledge base of common technical issues, ensuring the efficient resolution of future customer inquiries.
- Collaborated with cross-functional teams to identify and resolve complex technical issues. Served as the primary point of contact for support relating to Citrix Virtual Apps and Desktops (CVAD) and Citrix Desktop as a Service (DAAS) with in-depth Knowledge of the products.
- Trained on multiple products internally such as Citrix AppLayering (AL), Citrix Federated Authentication service (FAS) and Citrix Provisioning (PVS) Linux VDA (LVDA) and Citrix workspace ap for linux (CWAL). Configure new Citrix infrastructure components after installation.
- Resolve Migration issues of database configuration with CVAD Environment. Detailed knowledge about the communication between the Hypervisor(Citrix Hypervisor, VMWare, Azure & AWS ) and Citrix components.
- Used ticketing systems to manage and process support actions and requests. Offered friendly and efficient service to customers, handled challenging situations with ease.
Technical Support Engineer
Xpheno Pvt. Ltd. (3P In Citrix Systems)
05.2022 - 06.2023
- Mentored members of the team on best practices in issue resolution techniques. Enhanced customer satisfaction by active troubleshooting for broken CVAD component and resolving complex technical issues promptly and effectively.
- Create multiple Virtual Machines for users , Migrating & monitoring Virtual Machine server activities and Assist Incident and Problem management processes to resolve issues related to Citrix infrastructure.
- Active Directory Management and working knowledge of IIS, DHCP Server, DNS Server, Proxy Server on Windows and Linux. Analyzed Splunk logs for Cloud customers, Citrix Diagnostic Facility (CDF), MSI Installer logs and Network traces.
- Managed multiple concurrent support cases with precision and focus, resulting in a high rate of case closure within target timelines.
Education
Bachelor of Technology - Electrical, Electronics And Communications Engineering
Sri Revana Siddeshwara Institute of Technology
Bengaluru, India 04.2001 -
PUC - PCMC
St Vincent Pallotti Pre University College
04.2001 -
SSLC -
Good Year English High School
Bengaluru, India 04.2001 -
Skills
Customer Handling
Certification
Citrix Certified Professional - Virtualization (CCP - V)
Interests
Timeline
Priority Associate Technical Support Engineer
Cloud Software Group
06.2023 - Current
Technical Support Engineer
Xpheno Pvt. Ltd. (3P In Citrix Systems)
05.2022 - 06.2023
Bachelor of Technology - Electrical, Electronics And Communications Engineering
Sri Revana Siddeshwara Institute of Technology
04.2001 -
PUC - PCMC
St Vincent Pallotti Pre University College
04.2001 -
SSLC -
Good Year English High School
04.2001 -
Similar Profiles
Ankish GuptaAnkish Gupta
Member Technical Staff at Cloud Software Group (Formerly Tibco Software)Member Technical Staff at Cloud Software Group (Formerly Tibco Software)
Souvik SantraSouvik Santra
Senior Technical Writer at Cloud Software GroupSenior Technical Writer at Cloud Software Group
Jagruthi SomeshJagruthi Somesh
Senior Business Process Operations Analyst at Cloud Software GroupSenior Business Process Operations Analyst at Cloud Software Group
DEEPIKA KRISHNAPPADEEPIKA KRISHNAPPA
Principle Software Engineer at Cloud Software GroupPrinciple Software Engineer at Cloud Software Group
Sneha S. YangadiSneha S. Yangadi
Test Automation Eng. Senior Analyst at Accenture Solutions Pvt.LtdTest Automation Eng. Senior Analyst at Accenture Solutions Pvt.Ltd