Dharun Kumar E

TransUnion Cibil

09.2022 - Current

Performed daily shift handovers, communicating open incidents, pending tasks, and application statuses for seamless transitions.
Conducted routine health checks on applications, including UI functionality, disk space usage, database blockages, and job failure diagnostics.
Utilized Shell scripting to automate repetitive tasks and perform system health checks, improving operational efficiency.
Generated and extracted reports based on user service requests using SQL scripts, optimizing data retrieval and reporting accuracy.
Analyzed application and infrastructure logs using Splunk to identify root causes of incidents and performance issues.
Handled incident management processes, monitored ticket queues, and collaborated with the development team for resolution, supporting both incident and problem management.
Actively participated in release and deployment activities, ensuring stability and minimal service disruption.
Monitored batch job execution via AutoSys, identifying failures and initiating resolution steps or escalation when necessary.
Worked in P1 and P2 incidents as well.
Used ITRS Geneos tool for getting multiple alert like job failure and space usage.
Used Service now ticketing tool for raising and closing tickets.
Chennai
Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.