Dharun Kumar E
Application Support Analyst
Chennai
Summary
Experienced Application Support Analyst with a strong background in analysis, problem-solving, and operational improvement. Proven ability to identify inefficiencies, implement effective solutions, and drive enhanced overall performance. Highly skilled in data analytics and fostering cross-functional communication to successfully execute strategic initiatives and support key business objectives.
Overview
5
5
years of professional experience
2018
2018
years of post-secondary education
3
3
Languages
Work History
Analyst (Application support)
TransUnion Cibil
09.2022 - Current
- Performed daily shift handovers, communicating open incidents, pending tasks, and application statuses for seamless transitions.
- Conducted routine health checks on applications, including UI functionality, disk space usage, database blockages, and job failure diagnostics.
- Utilized Shell scripting to automate repetitive tasks and perform system health checks, improving operational efficiency.
- Generated and extracted reports based on user service requests using SQL scripts, optimizing data retrieval and reporting accuracy.
- Analyzed application and infrastructure logs using Splunk to identify root causes of incidents and performance issues.
- Handled incident management processes, monitored ticket queues, and collaborated with the development team for resolution, supporting both incident and problem management.
- Actively participated in release and deployment activities, ensuring stability and minimal service disruption.
- Monitored batch job execution via AutoSys, identifying failures and initiating resolution steps or escalation when necessary.
- Worked in P1 and P2 incidents as well.
- Used ITRS Geneos tool for getting multiple alert like job failure and space usage.
- Used Service now ticketing tool for raising and closing tickets.
- Chennai
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
Junior Software Engineer
Afsys Technologies and consulting services
03.2020 - 09.2022
Education
SSLC -
Sri Sankara matriculation School
H.SC - undefined
Sri Jayendra matric. Hr. Sec. School
BE - CIVIL
Adhiyamaan College of Engineering
06.2015 - 11.2019
Skills
Experience with Linux environments
Proficient in incident handling
Report drafting
Systematic problem analysis
SQL data retrieval
Autosys workflow management
Splunk data analysis
Optimized materialized view
Shell scripting experience
Clear documentation practices
MS Excel
Phone
- Mobile, +(91) 7418476514
- Mobile, +(91) 8190032803
Personal Information
- Father's Name: D Elango
- Date of Birth: 03/28/97
- Gender: Male
Timeline
Analyst (Application support)
TransUnion Cibil
09.2022 - Current
Junior Software Engineer
Afsys Technologies and consulting services
03.2020 - 09.2022
BE - CIVIL
Adhiyamaan College of Engineering
06.2015 - 11.2019
H.SC - undefined
Sri Jayendra matric. Hr. Sec. School
SSLC -
Sri Sankara matriculation School