Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Dharvinder Singh Bisht

Delhi
Dharvinder Singh  Bisht

Summary

Dedicated successful at handling numerous clients and difficult individuals. Focused on attending to various customer needs with history achieving and exceeding expectations.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Overview

5
years of professional experience

Work History

Progility Technologies Pvt Ltd
Delhi

Account Manager
11.2022 - Current

Job overview

Installations and Maintenance of Siemens, Unify & Atos, and HP progility EPABX System. Remote Support to Client and Engineer, Handling Client, Site Visit.

  • Developed and maintained relationships with key accounts to ensure customer satisfaction.
  • Resolved customer complaints in a timely manner.
  • Provided technical support to customers when needed.
  • Built and maintained productive relationships with customers and internal partners.

Clixxo Broadband Pvt Ltd
Noida

Support Engineer
06.2018 - 11.2023

Job overview

Installation, Maintenance, Manage Man Power, Manage CRM portal, Direct Deals with customer and Officer for Project related issue, Remote Support to Client and Technician.

  • Provided technical support to customers via phone and email, troubleshooting hardware and software related issues.
  • Resolved customer inquiries in a timely manner by utilizing problem-solving skills.
  • Monitored system performance to ensure optimal functioning of services.
  • Created knowledge base documents for frequently asked questions.
  • Trained other team members on relevant technologies and procedures.
  • Provided technical guidance when needed to other departments or personnel.
  • Reported any issues found during maintenance operations promptly to supervisors.
  • Identified issues and implemented appropriate solutions to deliver quick and effective remediation.

Education

Maharishi Dayanand University
Jhajjar

Bachelor of Technology from Computer Engineering Technology
07.2023

University Overview

Chhotu Ram Rural Institute of Technology
Kanjhawala Delhi

Polytechnic Diploma from Electrical, Electronics And Communications Engineering
07.2018

University Overview

Skills

  • Account Development
  • Account Management
  • Business Development
  • Complaint Management
  • Client Relationship Management
  • Project Management
  • Team Training
  • Vendor Relations
  • Customer Service
  • Staff Management
  • Operations
  • Customer support
  • Issue Resolution
  • Customer Relationship Management (CRM)

Languages

Hindi
First Language
English
Elementary
A2

Timeline

Account Manager
Progility Technologies Pvt Ltd
11.2022 - Current
Support Engineer
Clixxo Broadband Pvt Ltd
06.2018 - 11.2023
Maharishi Dayanand University
Bachelor of Technology from Computer Engineering Technology
Chhotu Ram Rural Institute of Technology
Polytechnic Diploma from Electrical, Electronics And Communications Engineering
Dharvinder Singh Bisht