Dharvinder Singh Bisht
Delhi,DL
Summary
Dedicated successful at handling numerous clients and difficult individuals. Focused on attending to various customer needs with history achieving and exceeding expectations.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Account Manager
Progility Technologies Pvt Ltd
Delhi
11.2022 - Current
Installations and Maintenance of Siemens, Unify & Atos, and HP progility EPABX System. Remote Support to Client and Engineer, Handling Client, Site Visit.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Resolved customer complaints in a timely manner.
- Provided technical support to customers when needed.
- Built and maintained productive relationships with customers and internal partners.
Support Engineer
Clixxo Broadband Pvt Ltd
Noida
06.2018 - 11.2022
Installation, Maintenance, Manage Man Power, Manage CRM portal, Direct Deals with customer and Officer for Project related issue, Remote Support to Client and Technician.
- Provided technical support to customers via phone and email, troubleshooting hardware and software related issues.
- Resolved customer inquiries in a timely manner by utilizing problem-solving skills.
- Monitored system performance to ensure optimal functioning of services.
- Created knowledge base documents for frequently asked questions.
- Trained other team members on relevant technologies and procedures.
- Provided technical guidance when needed to other departments or personnel.
- Reported any issues found during maintenance operations promptly to supervisors.
- Identified issues and implemented appropriate solutions to deliver quick and effective remediation.
Education
Bachelor of Technology - Computer Engineering Technology
Maharishi Dayanand University
07.2023
Polytechnic Diploma - Electrical, Electronics And Communications Engineering
Chhotu Ram Rural Institute of Technology
07.2018
Skills
- Account Development
- Account Management
- Business Development
- Complaint Management
- Client Relationship Management
- Project Management
- Team Training
- Vendor Relations
- Customer Service
- Staff Management
- Operations
- Customer support
- Issue Resolution
- Customer Relationship Management (CRM)
Languages
Hindi
First Language
English
Elementary
A2
Certification
- Diploma in Computer Application - 2015
Education and Training
false
Timeline
Account Manager
Progility Technologies Pvt Ltd
11.2022 - Current
Support Engineer
Clixxo Broadband Pvt Ltd
06.2018 - 11.2022
Bachelor of Technology - Computer Engineering Technology
Maharishi Dayanand University
Polytechnic Diploma - Electrical, Electronics And Communications Engineering
Chhotu Ram Rural Institute of Technology
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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