Dhasan Francis
Business Analyst
Chennai
Summary
Seasoned Business Analyst offering 25 years of IT industry success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making.
Overview
20
20
years of professional experience
Work History
Sr. Business Analyst
GeVal6 Technolgy Services India LLP
04.2023 - Current
- Streamlined workflow for better productivity with the implementation of new software solutions.
- Collaborated with cross-functional teams, ensuring a cohesive approach to business analysis.
- Mentored junior analysts on best practices for business analysis techniques, fostering professional growth within the team.
- Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
- Developed comprehensive data models to guide decision-making, resulting in more informed strategies.
- Created detailed user stories for system enhancements, leading to improved functionality and user satisfaction.
- Improved project efficiency by analyzing business processes and identifying areas for improvement.
- Conducted gap analyses to identify discrepancies between current and desired states, leading to actionable recommendations.
- Implemented Agile methodologies within project teams, increasing overall adaptability and responsiveness.
- Created new analytical systems to boost vital business metrics visibility.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Collaborated with stakeholders to define project objectives and criteria.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Generated standard and custom reports to provide insights into business performance.
- Created dashboards to monitor and track key performance indicators.
Data Architect and Automation Consultant
OneG Software Service Private Limited
12.2014 - 03.2023
- Enhanced data quality by designing and implementing efficient data models, schemas, and storage techniques.
- Collaborated with stakeholders to identify key business requirements and translated them into actionable architectural plans.
- Streamlined data flow by integrating various data sources into a unified system for seamless access and analysis.
- Drafted conceptual and logical data models for high-level system planning tasks, optimizing each model to customers' needs and budgets.
- Developed and delivered business information solutions.
- Gathered, defined and refined requirements, led project design and oversaw implementation.
- Collaborated with system architects, design analysts and others to understand business and industry requirements.
- Managed client relationships through regular check-ins and updates on project progress.
- Improved client satisfaction by effectively managing multiple projects and consistently meeting deadlines.
- Advised clients on change management strategies to ensure smooth transitions during periods of organizational transformation.
- Mentored junior consultants, fostering professional growth and building strong team dynamics.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Supported clients with business analysis, documentation, and data modeling.
- Collected, arranged, and input information into database system.
- Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
Lead Consultant and Agile Scrum Master
Computer Science Corporation
10.2011 - 12.2014
- Conducted regular progress meetings to update stakeholders on project status, challenges, and solutions implemented.
- Performed gap analysis and provided plans based off of identified recommendations.
- Identified business issues through careful collaboration with key stakeholders.
- Supported clients with business analysis, documentation, and data modeling.
- Collected, arranged, and input information into database system.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained database systems to track and analyze operational data.
- Developed metrics for tracking progress and measuring team performance against goals.
- Coached team members in Agile practices, promoting a culture of continuous improvement.
- Identified and resolved impediments, ensuring the smooth progress of projects towards completion.
- Ensured timely delivery of high-quality software products by enforcing adherence to Agile principles during development cycles.
- Collaborated closely with product owners to prioritize backlog items based on business value and stakeholder needs.
- Championed Agile best practices within the organization, driving adoption across multiple teams.
- Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
- Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
- Led sprint reviews and planning meetings to promote full team engagement.
- Worked effectively with multiple Scrum teams both internally and off-shore.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Applied agile methodology to shorten cycle time and achieve target margins.
- Removed obstacles by finding right personnel to advance tasks and projects.
- Assessed Scrum maturity of team and organized and coached team to higher levels of development.
- Supported team using servant leadership style and leading by example.
- Worked closely and listened to team members' feedback to identify issues and resolve conflicts.
Asst Project Manager /Senior Technical Consultant
NTT Data (Keane India Ltd)
12.2003 - 10.2011
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Improved systems with addition of new features and infrastructure.
- Assessed business requirements to create focused solutions.
- Collaborated with stakeholders to transform client requirements into turnkey solutions.
- Identified areas of improvement for clients'' technology systems, proposing innovative solutions that enhanced overall functionality.
Education
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
Regional Engineering Colleger
Trichy 04.2001 -
Skills
Business Process Mapping
undefinedTimeline
Sr. Business Analyst
GeVal6 Technolgy Services India LLP
04.2023 - Current
Data Architect and Automation Consultant
OneG Software Service Private Limited
12.2014 - 03.2023
Lead Consultant and Agile Scrum Master
Computer Science Corporation
10.2011 - 12.2014
Asst Project Manager /Senior Technical Consultant
NTT Data (Keane India Ltd)
12.2003 - 10.2011
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
Regional Engineering Colleger
04.2001 -
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