Summary
Overview
Work History
Education
Skills
Additional Information
Solo Driving
Accomplishments
Work Availability
Timeline
Hi, I’m

Dhasaradhan Selvam

Service Delivery Ops Specialist
Chennai,TN
Dhasaradhan Selvam

Summary

Dynamic Service Delivery Ops Specialist at Accenture Solutions, recognized for enhancing team productivity and customer satisfaction through innovative workflow automation and expert problem-solving. Successfully led initiatives that improved operational efficiency and employee retention, while fostering strong client relationships and driving continuous improvement across multiple lines of business.

Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.

Offering solid foundation in problem-solving and teamwork, eager to learn and develop in professional environment. Contributes keen ability to quickly grasp new concepts and apply them effectively in practical situations. Ready to use and develop analytical and project management skills in Service Delivery Ops Specialist role.

Personable and highly adaptable, bringing strong analytical abilities and collaborative spirit. Proficient in data analysis and project management, with solid grasp of industry-specific software. Committed to driving impactful results and contributing to team success.

Experienced with specialized task execution and strategic implementation. Utilizes effective problem-solving techniques to enhance operational processes. Track record of fostering team collaboration and ensuring project success.

Overview

10
years of professional experience
2
Languages

Work History

Accenture Solutions Private Limited

Service Delivery Ops Specialist
12.2024 - Current

Job overview

  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Followed all company policies and procedures to deliver quality work.
  • Championed the adoption of new software tools that streamlined workflows across multiple departments.
  • Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
  • Facilitated workshops for professional development of junior staff members.
  • Enhanced customer satisfaction with timely and accurate issue resolution.
  • Led quality assurance efforts, maintaining high standards for all products and services.
  • Designed employee recognition program that improved morale and reduced turnover.
  • Improved team collaboration by initiating regular strategy meetings.
  • Developed training materials to enhance staff proficiency and productivity.
  • Conducted comprehensive competitor analysis to inform strategic decisions.
  • Increased efficiency by automating routine tasks with software solutions.
  • Optimized inventory management, minimizing waste and reducing costs.
  • Streamlined project delivery processes, reducing completion times significantly.
  • Created and managed project plans, timelines and budgets.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Healthcare Member Enrollment and Member Maintenance: Oversee and manage processes related to member enrollment and maintenance, ensuring accuracy and compliance.
  • Managing 4 lines of business with 120 FTEs.
  • Create plans to handle the Open Enrollment season.
  • Excellent client relationship management and communication abilities.

Accenture Solutions Private Limited

Service Delivery Ops Senior Analyst
03.2022 - 12.2024

Job overview

  • Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies.
  • Mentored junior analysts, fostering professional development while enhancing overall team performance.
  • Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
  • Nurtured strong working relationships with clients, ensuring their needs were met while exceeding expectations on deliverables.
  • Managed two lines of business
  • Ensuring adherence to client deliverables, TAT and production targets.
  • Successfully led the SHP project, increased FTEs from 10 to 25.
  • Implemented automation solutions for productivity and quality improvement.
  • Managed Triage project for 6 months without any client escalations, received client appreciation.
  • Improved company efficiency with the development of key performance indicators and tracking metrics.
  • Developed customized reports, summarizing and presenting data in visually appealing format.
  • Developed complex dashboard and reporting tools to track business performance metrics.
  • Developed and implemented data governance policies and procedures.
  • Created dashboards to monitor and track key performance indicators.
  • Deployed predictive analytics models to forecast future trends.
  • Implemented business intelligence solutions to increase operational efficiency.

Accenture Solutions Private Limited

Service Delivery Ops Analyst
06.2019 - 03.2022

Job overview

  • Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
  • Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
  • Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
  • Increased efficiency by streamlining data analysis processes and implementing automation tools.
  • Led a team in Mumbai with 25 FTEs remotely while supporting Chennai location.
  • Initiated BOT in Medicaid process in healthcare claims, achieved 70% success rate.
  • Supported budgeting processes by providing accurate forecasts and timely variance analyses.
  • Drove revenue growth by identifying underperforming areas and recommending solutions.

Accenture Solutions Private Limited

Transaction Processing Associate
10.2016 - 06.2019

Job overview

  • Developed strong working relationships with colleagues across various departments to facilitate efficient interdepartmental collaboration on transaction-related matters.
  • Performed quality assurance checks and reported issues to management to discuss solutions.
  • Ensured compliance with industry regulations by meticulously reviewing and verifying transaction documentation.
  • Audited ATA claims to ensure SLA adherence, focusing on high-dollar, COB claims.
  • Involving client meetings.
  • Conducted quality meeting for 12 lines of businesses, shared quality trends, and process updates with a team of 350 FTEs.
  • Shared new process updates, conducting Process Knowledge Assessment.
  • Giving floor support to the associates.
  • Transitioned the sapphire project to Mumbai location.
  • Overseeing the successful handover for 3 batches in Mumbai.
  • Provided remote support to Mumbai team from Chennai.
  • Trained staff on procedures and guidelines to effectively execute daily tasks.
  • Conducted regular audits of processed transactions to identify areas for improvement and maintain quality assurance standards.

Accenture Solutions Private Limited

Transaction Processing New Associate
08.2015 - 10.2016

Job overview

  • Balanced workload effectively between multiple projects with varying deadlines while maintaining a keen focus on each task's requirements for success.
  • Collaborated with team members to identify areas for improvement in the transaction process, leading to increased efficiency and accuracy.
  • Conducted thorough audits of transactions for potential discrepancies or issues, minimizing financial risks for the company and clients.
  • Supported management in streamlining processes by generating detailed reports highlighting trends and opportunities for enhancement.
  • Managed high-dollar, complex claims including authorization, duplicate, COB, SIU and Medicaid claims.
  • Ensured accurate and efficient claims processing to meet performance and compliance standards.
  • Reduced errors in transaction processing through meticulous attention to detail and adherence to company guidelines.

Education

Sun Arts And Science College
Tiruvannamalai, India

Bachelor of Science from Mathematics
04.2001

University Overview

Skills

Customer relations

Additional Information

Additional Information

Dear Employer,


I am excited to apply for a managerial role in your esteemed organization. With extensive experience in healthcare claims operations and a track record of leading teams, optimizing processes, and implementing innovative solutions, I am confident in my ability to contribute meaningfully.
At Accenture, I excelled in managing high-stakes projects, delivering client-focused results, and driving operational excellence. My efforts have been recognized through multiple awards, including "Star Innovator" and "Core Value Champion." I am a diligent and results-driven professional who approaches challenges with dedication, and I firmly believe I can bring the same commitment to your team.
I would be honored to demonstrate my capabilities and kindly ask for the chance to prove that you won’t regret having me on board. Thank you for considering my application, and I look forward to the opportunity to discuss how I can support your goals.

Warm regards,
Dhasaradhan Selvam
Mob: 9159540852
Email: sdharshan143@gmail.com

Solo Driving

Solo Driving

I have a deep passion for solo driving and early morning rides on my bike. This hobby not only rejuvenates my mind but also fuels my creativity and focus for the day. Exploring different places at the crack of dawn allows me to connect with nature, embrace the tranquility, and soak in the vibrant morning vibes.


Each journey is an adventure, offering new perspectives and a sense of freedom. Through solo riding, I’ve developed patience, adaptability, and an appreciation for life’s simple joys—qualities that I bring into my professional and personal life.

Accomplishments

Accomplishments
  • Achieved 100% quality by completing Triage Project with accuracy and efficiency.
  • Collaborated with team of 30 in the development of Allocator Tool.
  • Supervised team of 120 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Achieved 100% result by introducing Gen AI for COB claims.
  • Achieved a 100% success rate by effectively assisting the client in clearing their backlog volume.
Availability
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Timeline

Service Delivery Ops Specialist
Accenture Solutions Private Limited
12.2024 - Current
Service Delivery Ops Senior Analyst
Accenture Solutions Private Limited
03.2022 - 12.2024
Service Delivery Ops Analyst
Accenture Solutions Private Limited
06.2019 - 03.2022
Transaction Processing Associate
Accenture Solutions Private Limited
10.2016 - 06.2019
Transaction Processing New Associate
Accenture Solutions Private Limited
08.2015 - 10.2016
Sun Arts And Science College
Bachelor of Science from Mathematics
04.2001
Dhasaradhan Selvam Service Delivery Ops Specialist