Dhasarath Dev Paramasivam
Senior Technical Supoort Engineer (Pre & Post Sales)
Muscat
Summary
Knowledgeable Technical Support Biomedical Engineer with top strengths in Sales, Application Field Service. Skilled in maintaining high customer satisfaction, controlling inventory and providing technical support.
Overview
14
14
years of professional experience
Work History
Senior Technical Support Engineer (Pre&Post Sales)
Business International Group LLC
10.2016 - Current
- Handling pre and post-sales of equipment under the Clinical diagnostics and Research in the Life Science and Health division.
- Helped sales team to complete sales and finalize process.
- Study market trends and competitor activities and report the outcomes to the team manager for expanding the portfolio.
- Prepared cost estimates and bid documents by studying customer RFPs and consulting with the team manager.
- Attended monthly sales meetings and quarterly sales training. Installed and delivered application training for Clinical diagnostic and Molecular Research instruments on clients' premises.
- Installed, calibrated and monitored the fleet of Clinical diagnostic and Molecular equipment.
- Provided training and support to end-users, ensuring smooth adoption of new equipment and technologies, resulting in increased confidence in operating advanced equipment.
- Performed repairs and maintenance actions for the fleet of Clinical diagnostic and Molecular equipment.
- Recommended changes, improvements, or enhancements in products to the product development team based on customer feedback.
- Facilitated communication between doctors, end-users, and biomedical departments.
- Managed administrative tasks such as maintaining customer service logs and internal service records.
- Identified problems and potential risks, coordinating appropriate corrective action.
- Maintained strict adherence to laboratory guidelines and regulations, verifying safety and protective procedures.
- Kept abreast of industry advancements by attending relevant training workshops and conferences, incorporating learned knowledge into daily work processes.
- Developed customized preventive maintenance plans tailored to individual client needs, extending equipment life and minimizing disruptions.
- Established positive relationships with clients through clear communication, active listening, and effective problem-solving skills during support interactions.
Sales & Field Service Engineer
Al Shidhani Medical Equipment and Disposables
11.2011 - 10.2016
- Optimized sales processes to enhance team productivity and exceed revenue targets.
- Developed custom proposals tailored specifically towards meeting individual client requirements that contributed directly towards securing new business deals.
- Conducted regular follow-up calls with existing customers to ensure satisfaction levels were maintained at an optimal level throughout the entire lifecycle of a sale engagement process.
- Delivered product training for clients.
- Increased customer satisfaction by providing timely and efficient sales support and service.
- Provided exceptional post-sale support, ensuring seamless integration of products into clients operations.
- Established long-lasting relationships with key clients, fostering loyalty and repeat business opportunities.
- Participated in industry trade shows and conferences to network with potential customers and display the company’s offerings.
Biomedical Engineer Intern
K.G. Hospital
05.2010 - 04.2011
- Responsible for the maintenance and repair of a wide range of medical equipment, namely X-Ray, CT, Ultrasound machines, laboratory instruments, Syringe Pump, Dialysis machine, patient monitors, ECG, etc.
- Increased accuracy by troubleshooting technical issues and optimizing protocols.
- Developed and implemented a new PM schedule resulting in reduced equipment downtime.
- Documented service procedures accurately and completely and submitted monthly reports to manager.
- Provided validation, inspection, repairs and maintenance on clinical biomedical equipment.
- Maintained proper care and storage of diagnostic tools and equipment and tracked inventory.
- Performed Electrical Safety Inspections (ESI) and Performance Assurance (PA) inspections.
- Contributed to a positive and productive work environment by actively participating in team-building activities and promoting open communication among colleagues.
- Managed a team of three junior technicians, providing technical guidance and mentorship.
Education
Bachelor of Engineering - Biomedical Engineering
PSG College of Technology
Coimbatatore, TN, India 04.2001 -
Diploma - Electronics And Communications Engineering
Rudhraveni Muthuswamy Polytechnic College
Udumalpet, TN, India 04.2001 -
Skills
Next Generation Sequencing
QPCR
Micro PCR
Gene Chip Scanner
Nucleic Acid Extractions
Liquid Handling
Immunology
Hematology
Coagulation
Microbiology
Bio Chemistry
HbA1C
Blood Bags
Blood Grouping
Blood Component Separator
Flow cytometry-CD4
Blood Gas
Electrolyte
ESR
Timeline
Senior Technical Support Engineer (Pre&Post Sales)
Business International Group LLC
10.2016 - Current
Sales & Field Service Engineer
Al Shidhani Medical Equipment and Disposables
11.2011 - 10.2016
Biomedical Engineer Intern
K.G. Hospital
05.2010 - 04.2011
Bachelor of Engineering - Biomedical Engineering
PSG College of Technology
04.2001 -
Diploma - Electronics And Communications Engineering
Rudhraveni Muthuswamy Polytechnic College
04.2001 -
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