Dhaval Bhavsar
Ahmedabad
Summary
Product Owner with a strong SaaS foundation and 13 years of experience across tech and business functions. Over the past 2.5 years, I’ve owned product backlogs, worked closely with engineering and UX teams, and contributed to feature releases that improved user engagement and customer satisfaction. With a solid grasp of agile frameworks, data-driven prioritization, and stakeholder communication, I’m now focused on moving into a Product Manager role — leading end-to-end product strategy and driving scalable growth in a SaaS ecosystem.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Product Owner
VasyERP (Acquired by Reliance Industries Limited)
Ahmedabad
11.2022 - Current
- Led the transformation of product development from an ad-hoc process to a fully structured Agile/Scrum framework, established SOPs, sprint cadences, backlog hygiene, and stakeholder rituals from scratch.
- Reduced development turnaround time by 30% and improved delivery predictability by implementing standardized processes and effective sprint planning.
- Owned and executed product roadmaps across ERP, CRM, and Campaign Management modules, focusing on B2B SaaS for the retail and distribution sector.
- Partnered with internal and external stakeholders, including Reliance Retail Limited, to integrate product priorities with strategic aims, regulatory considerations, and consumer input.
- Increased stakeholder satisfaction by 40% (based on internal feedback) through transparent backlog management, regular demos, and proactive communication.
- Improved cross-functional collaboration by formalizing backlog grooming, sprint retrospectives, and feature documentation practices.
- Partnered with engineering, QA, UX, and support teams to deliver more than 200 product enhancements and new features, reducing customer churn, and improving user experience.
- Promoted customer-focused approach to feature development, integrating analytics and customer insights to shape strategic roadmap.
- Contributed to successful post-acquisition product alignment with Reliance’s digital infrastructure, ensuring seamless data integration, and system compatibility.
Product Delivery Lead
Stepin Solutions (Partner to Ongage – Israel)
Ahmedabad
01.2019 - 10.2022
- Led cross-functional teams across QA, automation, development, and support, overseeing the end-to-end product delivery lifecycle for Ongage, a leading SaaS campaign management platform.
- Collaborated directly with Ongage’s CEO, CTO, and product managers to define product goals, refine roadmaps, and ensure the delivery of features that met both business objectives and customer needs.
- Acted as a product liaison, transforming high-level business requirements into detailed user stories and technical specifications, ensuring alignment between stakeholders and offshore teams.
- Partnered with product management to evaluate feasibility, scope, and risks, providing valuable insights into prioritization and release planning.
- Advocated for a customer-first approach by gathering insights from support and QA teams, and feeding them back into the product development process to improve feature usability and adoption.
- Oversaw release planning, testing, and post-deployment issue resolution, ensuring high-quality product launches, and minimizing downtime for clients.
- Aligned geographically distributed teams (India and Israel) to ensure the seamless execution of product initiatives, maintaining a strong focus on both technical execution and business outcomes.
Project Manager & Solution Consultant
Stepin Solutions
Ahmedabad
01.2017 - 12.2019
- Led the development and launch of 10+ iOS and Android mobile applications for government bodies in Gujarat, driving digital transformation in tourism and public services.
- Managed and launched two prominent spiritual mobile applications for the Somnath and Ambaji temples, catering to thousands of users and enhancing visitor experiences.
- Led the creation of the Ahmedabad Heritage mobile application, working closely with the Ahmedabad Municipal Corporation to align with UNESCO criteria. Focused on content curation and development, promoting Ahmedabad as India’s first Heritage City.
- Acted as the main point of contact for clients, managing expectations, resolving issues, and ensuring high-quality project outcomes while adhering to service-level agreements (SLAs).
- Worked closely with government departments to understand end-user needs, and ensured applications were user-friendly and met regulatory standards.
- Demonstrated strong leadership in managing multiple projects simultaneously, ensuring resources were allocated efficiently, and risks were mitigated effectively.
Business Development Manager
Stepin Solutions
Ahmedabad
01.2014 - 12.2016
- Built and optimized the company’s presence on Upwork and Elance (now Upwork), establishing a foundation for long-term outsourcing success from scratch.
- Generated qualified leads and secured new projects through cold email outreach and LinkedIn networking, helping to scale the company’s international client base.
- Established strategic B2B partnerships that resulted in consistent, long-term project pipelines, and recurring revenue for the company.
- Led and mentored a small business development team, ensuring alignment on sales messaging, lead qualification, and partner onboarding.
- Collaborated closely with technical and project delivery teams to ensure smooth project kickoffs and customer satisfaction.
Software Developer
Stepin Solutions
Ahmedabad
02.2013 - 01.2014
- Developed custom websites, CMS solutions, and e-commerce platforms for international clients, contributing to successful digital transformations for small and mid-sized businesses.
- Delivered front-end and back-end components using industry-standard technologies and frameworks, ensuring responsive design and scalable architecture.
- Collaborated with designers and project managers to deliver solutions aligned with client requirements and timelines.
Education
Master of Computer Science -
Ganpat University
Gujarat04-2012
BCA -
L.J. Institute Of Engineering And Technology
Gujarat04-2010
Skills
- Product road mapping
- Backlog management
- Agile and Scrum methodologies
- Stakeholder management
- Feature prioritization (eg, MoSCoW, RICE, value vs Effort )
- Product Lifecycle Management
- Release planning
- Requirements Gathering and Analysis
- Process Optimization
- Forecasting and Pipeline Management
- Trello / Jira (Project Management)
- Figma, Miro, and Balsamiq (wireframing and collaboration)
- Negotiation and Influencing
- Leadership Without Authority
Certification
- Scrum Fundamentals Certified (SFC), SCRUMstudy - Accreditation Body for Scrum and Agile, issued Oct 2022, credential ID 945410
- Jira Fundamentals Assessment, Atlassian, Issued Feb 2022, Credential ID 196473671
Timeline
Product Owner
VasyERP (Acquired by Reliance Industries Limited)
11.2022 - Current
Product Delivery Lead
Stepin Solutions (Partner to Ongage – Israel)
01.2019 - 10.2022
Project Manager & Solution Consultant
Stepin Solutions
01.2017 - 12.2019
Business Development Manager
Stepin Solutions
01.2014 - 12.2016
Software Developer
Stepin Solutions
02.2013 - 01.2014
Master of Computer Science -
Ganpat University
BCA -
L.J. Institute Of Engineering And Technology
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