Dhaval Chauhan
Ahmedabad
Summary
Dynamic leader with a proven track record at Patel Dairy Products Private Limited, adept in strategic planning and operations management. Skilled in fostering team leadership and achieving operational excellence, with significant experience in business development and financial projections. Demonstrates a 30% increase in efficiency through innovative strategies and effective asset management.
Overview
10
10
years of professional experience
Work History
Operations Executive
Patel Dairy Products Private Limited
Ahmedabad
10.2024 - Current
- Communicated with departmental leaders to identify and solve daily operations issues.
- Trained new employees on operational procedures and protocols.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Staff management: Hire, train, and supervise employees.
- Training: Develop training programs to improve efficiency.
- Documentation: Document best practices and standard operating procedures (SOPs).
- Systems implementation: Implement new systems for employee attendance and time tracking.
- Leadership: The ability to influence and guide others.
- Communication: The ability to send and receive information.
- Analytical skills: The ability to analyze data, and make decisions.
- Project management: The ability to manage projects and meet deadlines.
- Problem-solving: The ability to identify and solve problems.
- Interpersonal skills: The ability to work well with others.
- Organizational skills: The ability to organize tasks and resources.
Business Development Manager
Patel Dairy Products Private Limited
Ahmedabad
08.2023 - 10.2024
- Identify opportunities: Research new markets, trends, and customers.
- Generate leads: Find potential customers and contact them.
- Develop relationships: Build and maintain relationships with clients, partners, and sponsors.
- Create proposals: Develop quotes and proposals for clients.
- Set goals: Create goals for the business and the business development team.
- Execute strategies: Develop and implement plans to grow the business.
- Monitor progress: Track sales, and ensure goals are met.
- Strategic thinking, analytical and problem-solving skills, communication skills, negotiation skills, domain knowledge, and relevant experience.
Cluster Head
Patel Dairy Products Private Limited
Ahmedabad
01.2020 - 07.2023
- Lead and motivate staff: Coach and mentor branch managers, and develop a culture of learning and respect.
- Analyze market trends: Identify opportunities and threats by studying market trends and competition.
- Ensure compliance: Make sure the cluster complies with company policies, procedures, and regulations.
- Monitor performance: Track the cluster's financial performance and budgets.
- Develop strategies: Work with senior management to create and implement growth strategies.
- Manage customer relationships: Understand the customer base, and build profitable relationships.
- Prepare reports: Provide periodic and statutory reports to management, and the board of directors.
- Resolve problems: Take ownership of complex problems, and work with colleagues to resolve them.
- Participate in community affairs: Increase the organization's visibility, and create new business opportunities.
Restaurant Manager
Pizza World
Ahmedabad
11.2018 - 10.2020
- Customer service: Ensure customers are satisfied and have a great dining experience. This includes handling customer complaints and feedback.
- Staff management: Hire, train, and manage staff. This includes creating work schedules and ensuring that staff are functioning well.
- Health and safety: Ensure the restaurant complies with health and safety regulations, including food safety, sanitation, and workplace safety.
- Inventory management: Ensure the kitchen is fully stocked with the right ingredients to meet customer demand.
- Problem solving: Use strong problem-solving and critical thinking skills to resolve issues.
- Communication: Use effective communication skills to manage staff, address customer concerns, and negotiate with suppliers.
Cashier Manager
Pizza World
Ahmedabad
01.2017 - 06.2018
- Process transactions: Receive orders, process them through the register, and collect money and change.
- Provide customer service: Answer customer questions, handle returns and exchanges, and resolve complaints.
- Maintain a clean environment: Keep the work area clean and organized.
- Train new employees: Teach new cashiers how to use the point-of-sale system, and the opening and closing procedures.
- Help with other tasks: Assist with storage, cleaning, and other chores.
Team Leader
Pinnacle Comunication Limited
Ahmedabad
01.2015 - 06.2017
- Provide direction: Team leaders help their team understand what they need to do, and how to do it.
- Set goals: Team leaders establish goals for their team, and track progress.
- Organize tasks: Team leaders ensure that tasks are organized and distributed fairly among team members.
- Resolve conflicts: Team leaders help resolve conflicts between team members.
- Communicate: Team leaders communicate information about goals, timelines, and objectives to their team.
- Train new employees: Team leaders train new employees and ensure that they receive the appropriate training and education.
Call Operator
Pinnacle Comunication Limited
Ahmedabad
01.2015 - 11.2015
- Answer calls: Take inbound calls from customers, and provide information or solutions.
- Provide solutions: Offer solutions to customer problems and complaints.
- Follow scripts: Use communication scripts when speaking with customers.
- Escalate issues: Report customer complaints to management or the complaints team.
- Maintain records: Keep customer information up to date in the CRM system.
- Follow policies: Adhere to company policies, including data security policies.
- Provide excellent service: Ensure customers are happy, and satisfied with their experience.
Education
Under Graduate - B. Com
Gujarat Arts And Science College College
Ahmedabad, India01-2011
Skills
- Leadership training
- Strategic planning and execution
- Experience in financial projections
- Asset management
- Sales projections preparation
- Maintenance management
- Labor relations
- Logistics management
- Business development
- Marketing
- Delegation
- Management
- Supply chain management
- Team leadership
- Operational excellence
- Operations management
- Safety management
Languages
Hindi
First Language
Gujarati
Proficient (C2)
C2
English
Upper Intermediate (B2)
B2
Timeline
Operations Executive
Patel Dairy Products Private Limited
10.2024 - Current
Business Development Manager
Patel Dairy Products Private Limited
08.2023 - 10.2024
Cluster Head
Patel Dairy Products Private Limited
01.2020 - 07.2023
Restaurant Manager
Pizza World
11.2018 - 10.2020
Cashier Manager
Pizza World
01.2017 - 06.2018
Team Leader
Pinnacle Comunication Limited
01.2015 - 06.2017
Call Operator
Pinnacle Comunication Limited
01.2015 - 11.2015
Under Graduate - B. Com
Gujarat Arts And Science College College
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