Dhaval Joshi

• Applied Lean Six Sigma methodologies to eliminate inefficiencies and enhance process effectiveness.
• Developed and implemented process governance frameworks, ensuring consistency and compliance with strategic goals.
• Collaborated across departments to integrate processes, conducting workshops on process mapping and root cause analysis to enhance cross-functional alignment.
• Monitored KPIs to assess performance and mentored teams on continuous improvement initiatives.
• Designed an end-to-end IT process landscape defining ownership, interfaces, and dependencies for improved transparency.
• Initiated training programs for Lean Six Sigma yellow and green belt certifications, fostering a culture of continuous improvement, and skills development.

Achievements:

• Completed three kaizen improvements focused on invoice reporting, approval workflow, and asset management.
• Prepared comprehensive documentation for two critical processes as part of process mapping efforts.
• Trained employees globally on Lean Six Sigma Yellow Belt concepts.
• Rolled out one organization and awareness initiative.

• Led complex cross-functional process re-engineering and standardization initiatives delivering significant ROI.
• Actively contributed to building a culture of process excellence through workshops, forums, and Lean Six Sigma training.
• Served as a change agent, institutionalizing continuous improvement practices and promoting best-in-class methodologies.
• Collaborated with internal teams to ensure consistency in approach and coached project teams to achieve measurable business outcomes using Lean and Six Sigma tools.

Achievements:

• Led Lean Six Sigma Green Belt projects with both tangible and intangible benefits.
• Projects comprised multiple functions, including Quality, Operations, and Training.
• Revenue increases of around 5 million every year by reducing waste, optimizing processes, avoiding penalties due to quality, and attracting more business from existing customers.

• Led and facilitated end-to-end process improvement initiatives using Lean Six Sigma and DMAIC methodologies to drive operational excellence.
• Managed and mentored a team of specialists, ensuring alignment with organizational goals.
• Analyzed process data to identify trends and root causes, developed and executed improvement strategies, and ensured timely, quality-driven project delivery.
• Collaborated with cross-functional stakeholders to align solutions with business needs, fostered a culture of continuous improvement, and conducted training on improvement tools and techniques.
• Delivered client presentations, and published performance reports and dashboards for leadership visibility.

Achievements:

• Led a quality project for a new client, defined KPIs and SLAs as per the SOW.
• Completed a project for reducing the unavailable percentage in an outbound process, and helped increase revenue by 2%.
• Led a project to create a data library for providers that can help related businesses.
• Trained and mentored the team on Lean Six Sigma concepts.

• Quality Analyst for Australian based IT Managed Company

• Quality Analyst for a U.S.-based mortgage company.

• Quality Analyst for UK based ISP