Dhaval L Parikh
Business Development / Supply Chain And Logistics Management
Bengaluru
Summary
Dedicated and recognized for expertise in strategizing sales approaches, developing business opportunities, and establishing fruitful relationships with leading builders across the south and west India .Skilled in networking with high-net-worth individuals (HNIs) and architects for individual home projects.
Supply Chain and operations professional with comprehensive experience in domestic and international transportation,customer service,customer retention, vendor management ,administration and operations.
Overview
21
21
years of professional experience
Work History
Vice President of Sales
Group Aryan And Boxplank Ltd
09.2023 - Current
- Spearheaded sales strategies and business development initiatives, significantly contributing to company's market presence in Chennai and Mumbai for projects with tier 1 builders.
- Managed and executed sales strategies for project division doors ,increasing inquiries to 15% in 4 months.
- Launched leadership-driven referral scheme to forge stronger connections with architects and interior designers, aimed at expanding our reach among high-net-worth clients
- Implemented innovative marketing strategies to boost brand presence and engagement across target markets, resulting in increase of leads for retail vertical of modular cabinetry for our brand Walden supported by Austrian partner Egger.
- Cultivated relationships with key industry players across Chennai and Mumbai, enhancing brand visibility and securing pivotal inquires in 6 months.
- Fostering culture of excellence, collaboration, and continuous improvement by implementing AI in field of creative design .
- Worked with board of directors to facilitate creation and adoption of updated governance policy.
Vice President-Sales-Founders Office
Plank And Weave India Pvt Ltd
08.2022 - 08.2023
- Shared product knowledge with customers and helped customers understand uniqueness of our brand .
- Spearheaded brand plans for lead generation across multiple product lines to increase brand awareness by visiting dealers,builders,HNI across Bangalore ,Chennai and Hyderabad.Cold calls and referrals.
- Worked closely with MD and CDO ,to maximize on referral's
- Managed corporate project for leading brand Pan India .
- Cultivated relationships with key stakeholders and industry leaders to create positive brand experiences.
- Leveraged CRM software to record ,organize, track leads, manage customer interactions, and follow up on sales opportunities, resulting in great customer service.
- Continually maintained and improved company's reputation and positive image in markets served.
- Efficiently addressed customer inquiries and resolved concerns as the organization's first point of contact, guaranteeing high customer satisfaction through prompt and professional service."
- Mentored team personnel on best practices and protocols to maximize productivity.
- Generated additional leads by attending networking events like BNI,exhibitions and launch of brands in Bangalore
- Collaborated with design team to create creative presentations, catalogues, and product releated data .
- Contributed to team and customer success by creating and delivering engaging client-facing presentations to communicate products across verticals and benefits.
- Instrumental in organizing and engaging a meet with top 25 credai builders across the country via an event hosted at the factory which resulted in sales in Pune ,Mumbai and Bangalore.
Business Development Manager
Robinson Global Logistics Solutions Pvt Ltd
02.2022 - 08.2023
- Reached out to potential customers via telephone, email and in-person inquiries.
- Coordinated innovative social media strategies to accomplish marketing objectives
- Collaborated with company departments to develop new strategies to capitalize on prospective clients for the vertical of fulfillment centers.
- Excelled in an ambiguous and every changing environment
- Utilized the in house WMS to generate data and prepared reports using power BI to calculate man hour utilization for the fulfillment center and prepared operational dashboards
- Generated new business with marketing initiatives and strategic plans and closed two key accounts for the firm
- Incorporated product changes into marketing messages to drive customer engagement
Stay at Home Dad
Son
08.2017 - 01.2022
- My wife and me relocated to Bangalore in 2016 as she got an great career opportunity which was hard to ignore. Soon after we became parents and jointly decided one of us would stay at home to take care of our baby for the first few years. In order to support my wife's growing career, I took a voluntary sabbatical, giving up the traditional role of the breadwinner. Luckily for me this new role also included being the lead of all household operations, meal preparations and logistics .Sr confrontation manager specializing in toddler temper tantrums with treats and toys and SME of nap time.Delivered exceptional level of service to customer by listening to concerns and answering questions
Sr. Manager Supply Chain and Logistics
Indimet Pvt Ltd
06.2012 - 06.2017
- Lead Supply Chain and logistics as a member of the BU leadership team responsible for overall development/execution of strategies -procurement of RM , coordinate port deliveries from multiple plants, coordinate with stevedore/longshoremen and support global sales team-40% of time
- Identified, selected and maintained logistic suppliers across geos and achieved optimum costs and service qualities with contract/one time hauler fleet (Road/Sea/Air) for the organizations global requirement (EU/USA) -5% of time
- Managed warehouse management across geos ( India,USA and EU) - 5% of time
- Optimized supply chain infrastructure by assessing and initiating targeted changes to reduce operating costs by 15%
- Worked directly with stakeholders, President, and Sales (Inc.) department to brainstorm, discuss strategy and mitigate productions and logistics issues and provide with ad-hoc/weekly/monthly reports- 10% of time
- Managed all non technical global interactions inclusive of fortune 500 companies and conflict resolution ,ensuring effective client servicing resulting in repeat business
- Negotiated and approved suppliers/vendors pan India (Chennai, Ranipet, Kholapur & Pune ) contracts, policies and deadlines. Implemented standard of working and process flows assisting small scale vendors to become direct exporters to the parent company (reducing MFG cost and time) -20% of time
- Partnered with finance team to generate and sign off month end, quarterly and year end reports, including accruals, account reconciliations, vendor payments, receivables ,payroll and other accounting disbursements and reporting the same to stake holders-20% of time
- Interviewed and hired strong candidates for team openings
- Managed a team of 10 direct reports with 150 indirect reports pan india
- Created and Implemented SOP end to end encouraging small scale vendors to rise and become direct exporter to our parent company
Manager -Supply Chain and Logistics
Indimet Pvt Ltd
09.2008 - 05.2012
- Prepared import and export documentation and classified goods into different tariff groups and provide proper shipment documents to prevent export/inbound issues
- Liaised with external risk management and legal consultants to ensure 100% compliance on all statutory obligations of the organization are met
- Handled all back end functions pertaining to the import/export which includes banking ,preparation & submission of post shipment documents, tax refunds and incentives refunds
- Reconcile inventory discrepancies at all inventory locations, maintaining and publishing results in a structured way
- Reconciliation open PO's with invoices and resolving parked invoices
- Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.
- Insured cargo against loss, damage or pilferage.
- Managed and maintained file system covering expenses, reports and support documentation.
- Simplification of existing systems and Implemented SOP for logistics planning process in support business units
- Initiated and achieved complete control of documents in digital format reducing time and man power needed
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Educated staff on organisational mission and goals to help employees achieve success.
Quality Analyst and Soft Skills Trainer
Wipro Technologies Ltd
10.2006 - 08.2008
- Responsible for training new hires as per process requirements
- Constructed modules for new hires as per requirement
- Monitor metrics involved as per process
- Deep dive analysis on under performers and implement areas of improvement
- Crafted training materials and ran on-boarding sessions to train 40 incoming team members
Customer Service Associate
Wipro Technologies Ltd
12.2005 - 10.2006
- Provided primary customer support and retention for a international process (US)
- Exceeded targets 120% and surpassed CSAT score
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
Warehouse Supervisor
Bombay Metal Depot
05.2003 - 07.2005
- Supervised warehouse operations, including shipping and receiving goods
- Dispatched materials as per purchase order
- Coordinating with customer to ensure materials has been delivered as per PO
- Maintained high levels of accuracy in daily operations.
- Kept detailed records of inventories and merchandise inventory transactions.
Education
Bachelor of Science - Computer Science
DG Vaishnav College
Chennai 06.1998 - 2001.05
High School Diploma -
D.A.V Higher Secondary School
Chennai 05.1986 - 1998.05
Skills
Global Supply Chain Management
Accomplishments
- Successfully generated leads totaling INR 7.1 crore over the past four months, significantly boosting our sales pipeline across projects and retail division
- Managed a HNI project of 1.7 cr in close contact with an Austrian architect .
- Closed a sale with MAIA Estates for 57 Lakhs -Plank and Weave India Pvt Ltd - which lead to multiple sales opportunities for all their other projects
- Managed a project of kitchens for a leading corporate brand -Pan India
- Closed a sale with an leading Ed Tech company for their warehouse requirement Pan India.
- Achieved INR 25 lakhs in incentives through various schemes from the government which the company was unaware increasing revenue
- As a result of exceptional client servicing was invited to USA to meet the team of the fortune 500 company
- Handled import of 12 second hand manufacturing machines from Russia and USA (CNC+VMC +150 and 1300 ton presses )
Strengths
My strong attention to detail and organizational skills is plus point in minimizing errors
I have the ability to work across teams and influence in areas without authority
I enjoy handing the several interrelated business functions and building relationships
I am naturally curious with a highly intuitive and flexible personality and have the ability to conceptualize and execute projects
Proficiency in microsoft office , excel MS Excel and currently pursuing SQL
Excellent professional communication skills in English and can speak fluent Tamil,hindi and gujrati
Timeline
Vice President of Sales
Group Aryan And Boxplank Ltd
09.2023 - Current
Vice President-Sales-Founders Office
Plank And Weave India Pvt Ltd
08.2022 - 08.2023
Business Development Manager
Robinson Global Logistics Solutions Pvt Ltd
02.2022 - 08.2023
Stay at Home Dad
Son
08.2017 - 01.2022
Sr. Manager Supply Chain and Logistics
Indimet Pvt Ltd
06.2012 - 06.2017
Manager -Supply Chain and Logistics
Indimet Pvt Ltd
09.2008 - 05.2012
Quality Analyst and Soft Skills Trainer
Wipro Technologies Ltd
10.2006 - 08.2008
Customer Service Associate
Wipro Technologies Ltd
12.2005 - 10.2006
Warehouse Supervisor
Bombay Metal Depot
05.2003 - 07.2005
Bachelor of Science - Computer Science
DG Vaishnav College
06.1998 - 2001.05
High School Diploma -
D.A.V Higher Secondary School
05.1986 - 1998.05
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