DHAVAL PATEL

• Designed and implemented ITIL-based processes, improving incident resolution times
• Led weekly service/Project meeting with clients
• Participate in technical design and deployments of information security solutions
• Configuration Management of Network Firewalls in line with best practice within security operating platform
• Oversaw major incident management and coordinated cross-functional teams to minimize downtime
• Conducted gap analysis on existing IT processes and recommended ITIL-aligned improvements
• Liaised between stakeholders, vendors, and clients, streamlining communication and reducing project delays
• Standardization, efficiency, scalability, supportability and cost-effectiveness
• Implementing and providing guidance on best practice deployment for Firewall Next Generation

• Strengthened cross-functional relationships with key stakeholders like developers, sales representatives, and project managers to deliver streamlined support solutions across departments.
• Took ownership of service level agreement accounts, safeguarding contractual compliance and maintaining uninterrupted Networking services.
• Streamlined workflow processes for increased efficiency by implementing new troubleshooting techniques.
• Provided clear and concise documentation of technical issues to facilitate efficient handoffs between support tiers.
• Maintained compliance with industry security standards by regularly reviewing and updating support protocols.
• Delivered high-quality service by maintaining up-to-date knowledge on industry trends, technologies, and best practices.

• Participated in escalation problems for Routing, Switching and firewall connectivity issue
• Provisioned and installed firewalls Watchguard & Fortinate and Palo Alto security policies
• Configured HA clusters for check point and HA for firewall for redundancy
• Manually fail-over to test High Availability
• Configured security profiles to Mitigate Attacks on network.
• Increased ticket resolution speed by creating a comprehensive knowledge base of common issues and solutions.

• Managed all phases of LAN / WAN including bandwidth management, network planning, design, configuration, generation and implementation of network security policies
• Troubleshoot customers premises equipment (C.P.E)
• Network Monitoring and Technical Support for optimal system performance on TCP/IP networks
• Deployed Syslog server to allow proactive network monitoring
• Managed and liaised with Network vendors (i.e., service providers and equipment suppliers) ensuring agreed SLA are monitored, inspect job completion and signoffs
• Managing all enterprise network and security devices including Access Control devices, routers, firewalls and VPN devices

• Managing all enterprise network devices including Access Control devices, routers

Work as an application interface engineer in TCS (Passport seva project) to implement new PSK and also connect all District s.p. office to passport office in particular zone.

• Followed policies and procedures related to application methods and quality standards at all times.

• Working as a software support engineer to provide all kind of online network support to client.