Dhaval Shah
Cloud Account Executive
Bangalore
Summary
Diligent Account Executive with background in managing client relationships and driving revenue through innovative sales strategies. Successfully closed high-impact deals and fostered long-term partnerships. Demonstrated expertise in communication and negotiation, consistently exceeding client expectations.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
Work History
Cloud Account Executive
CONFLUENT
Bangalore
01.2025 - Current
- Managed the entire sales cycle from prospecting to closing, utilizing CRM software to track leads and client interactions effectively.
- Delivered compelling presentations and product demonstrations, effectively communicating value propositions to diverse audiences.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
- Negotiated contracts successfully, securing favorable terms for both the company and clients.
Account Development Representative
SALESFORCE
07.2024 - 01.2025
- Developed and maintained strong relationships with potential clients through consistent follow-up and personalized communication strategies.
- Conducted thorough market research to identify new business opportunities and tailor service offerings to meet client needs effectively.
- Collaborated with cross-functional teams to create targeted sales presentations that clearly articulated value propositions and addressed client pain points.
- Utilized CRM systems to track sales activities, manage customer interactions, and report on pipeline progress for continuous improvement.
Senior Business Development Representative
SALESFORCE
08.2023 - 07.2024
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Expanded business through effective network development, identifying new, and prospective clients.
- Used outstanding persuasion and negotiation skills to increase client spending against business development targets.
- Augmented sales value by up-selling and cross-selling new products and services to existing customers and identified cross-selling opportunities through ongoing customer needs analysis.
- Surpassed sales and customer service targets, consistently exceeding established KPIs.
Business Development Representative
SALESFORCE
09.2022 - 08.2023
- Developed and maintained relationships with key clients to identify their needs and provide tailored solutions.
- Conducted market research and competitive analysis to inform strategy and enhance product offerings.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Senior Associate
CASHFREE PAYMENTS PRIVATE LIMITED
12.2021 - 08.2022
- I have excelled in three roles: Mid-Market Team (hunting and relationship management), Small & Medium Business (promoting Cashfree as payment partner), and Key Account Management (acquisition and cross-selling).
- In each role, I consistently achieved monthly targets for new accounts and Gross Monthly Volumes (GMV).
- Developed new sales opportunities through development and rollout of promotional plans & Identified customer needs and wants to enhance customer experiences and boost sales.
Corporate Sales Manager
AMERICAN EXPRESS
09.2019 - 11.2021
- I'm a Mid-Market Acquisition Specialist skilled in corporate sales, market research, and competitor analysis.
- I excel at delivering compelling, jargon-free sales presentations to expand the client base & Developed sales strategy based on research of consumer buying trends and market conditions.
- Additionally, I assess potential clients through financial analysis, adapt strategies based on market dynamics, and ensure exceptional customer relations for swift issue resolution and client satisfaction.
Area Sales Manager
BAJAJ FINSERV
05.2018 - 06.2019
- I led a 25-agent team in the Salaried Personal Loans department, overseeing the end-to-end D2C channel operations. Notably, I achieved a record-breaking 6.8 CR in a single month (July 2018). I adeptly handled customer complaints, bolstered loyalty, and streamlined operations.
- I managed sales activities, generated proposals, and coached 25 associates, elevating customer satisfaction ratings from -5 to a positive +1.
Customer Service Associate
AMAZON
11.2014 - 03.2015
- I enhanced customer satisfaction through prompt issue resolution and surpassed service objectives by applying established customer service and sales strategies.
- My primary focus was resolving customer issues related to Amazon product deliveries via email while maintaining performance metrics.
Education
10TH -
PALLAVI MODEL SCHOOL
01.2009 - 01.2011
High School Diploma -
SRI CHAITANYA COLLEGE- BOARD OF INTERMEDIATE
01.2011 - 01.2011
Bachelor of Commerce - Accounting And Business Management
OSMANIA UNIVERSITY
06.2011 - 03.2014
PGDM - MARKETING & SALES
INSTITUTE OF MANAGEMENT TECHNOLOGY - NAGPUR
06.2016 - 03.2018
Skills
Account management
Contract negotiation
Sales strategies
Problem-solving abilities
Accomplishments
Awarded the Q2 2025 Leader at Confluent for highest ever TCV Deal.
Awarded the MVP BDR for December 2022 at Salesforce for highest performing representative.
Participated in the Yes Bank Transformation series 2017 about solving a case study provided. & Participated in the Axis Bank Pragatishala for Digital Campaign.
Collaborated with team of 45 people at an NGO- STREET CAUSE GOLD in the development of Garbage clearance drive at a Slum at Hyderabad
Affiliations
Member, Placement Committee at IMT NAGPUR- Facilitated Final and Summer Placements for two batches of 900+ students brought in 5 new companies forrecruitment. On course to achieve ~15% increase in offers and handled a number of campus recruitment processes for the same.
Member of the Mentor- Mentee Program under the Placement Committee successfully trained and
mentored juniors facilitating smooth functioning of the committee.
Member of the recruitment Process Handling Team for Voyage- (IMT's Start up Fair)
Additional Information
Certified Courses completed from Linkedin:
1. FINANCIAL MODELLING & FORECASTING FINANCIAL STATEMENTS
2. B2B MARKETING FOUNDATIONS
3. LEAD GENERATION- SOCIAL MEDIA
4. SELLING INTO INDUSTRIES-HEALTHCARE
Timeline
Cloud Account Executive
CONFLUENT
01.2025 - Current
Account Development Representative
SALESFORCE
07.2024 - 01.2025
Senior Business Development Representative
SALESFORCE
08.2023 - 07.2024
Business Development Representative
SALESFORCE
09.2022 - 08.2023
Senior Associate
CASHFREE PAYMENTS PRIVATE LIMITED
12.2021 - 08.2022
Corporate Sales Manager
AMERICAN EXPRESS
09.2019 - 11.2021
Area Sales Manager
BAJAJ FINSERV
05.2018 - 06.2019
PGDM - MARKETING & SALES
INSTITUTE OF MANAGEMENT TECHNOLOGY - NAGPUR
06.2016 - 03.2018
Customer Service Associate
AMAZON
11.2014 - 03.2015
Bachelor of Commerce - Accounting And Business Management
OSMANIA UNIVERSITY
06.2011 - 03.2014
High School Diploma -
SRI CHAITANYA COLLEGE- BOARD OF INTERMEDIATE
01.2011 - 01.2011
10TH -
PALLAVI MODEL SCHOOL
01.2009 - 01.2011
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