Summary
Overview
Work History
Education
Skills
Leadership Experience
Timeline
Generic

Dhaval Smart

Pimple Saudagar

Summary

Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.

Overview

3
3
years of professional experience

Work History

General Manager Sales & Service

Autosol
Pune
06.2023 - Current
  • Forecast quarterly and annual profits
  • Performance management
  • Creating and managing budgets
  • Organize training for new staff
  • Developing and implementing growth strategies
  • Implementing new sales plans and advertising
  • Operations management
  • Recruitment
  • Marketing
  • Sales & Service KPIs
  • Profit & Loss Analysis - PDAC
  • Build and maintained Loyal, Long-term customer relationships through effective account management and rapport building
  • Developed Systems and procedures to optimize efficiency and quality
  • Boosted profit opportunities, analyzing cost,contract performance and risk for corrective action
  • Source and developed sales leads to increase client base

Partner for Business Excellence & Process Implementation, Sales Trainer

Piaggio Vehicles Pvt. Ltd.
09.2021 - 06.2023
  • Working as a partner for Business Excellence & Sales Trainer
  • New Hired training program for all sales staff at Showroom
  • Leading Sales Training for East, West & North
  • Liaised with all stakeholders for updating the SOPs and Training Program
  • Process Implementation program for Showrooms
  • Audits on CI guidelines
  • TNI, OJT and Refreshers
  • Call Center hand holding.

Senior Executive

N-Tex Transportation Pvt Ltd
  • Worked as a Corporate Trainer
  • Have taken Trainings for multiple businesses
  • Leading Training and Quality for Central Sales Team
  • Liaised with all stakeholders for updating the SOPs and Training Program
  • Part of Induction program – Business overview Training
  • Performance Improvement Program
  • Designed Training and Quality Dashboards as per the business requirements
  • Designed Quality Audit Sheet.

Team Lead Training

Startek Ltd (Aegis Ltd- Call Center)
  • Leading a team of 9 trainers with 11 different Process
  • (Automobile, BFSI, Consumer Durable, E Wallet)
  • Handled activities like Training, Quality Evaluation, Training Effectiveness, Manpower hiring and on floor operational activities
  • Responsible for client SLA for all processes
  • Managed to achieve KPI for all the trainers with set targets
  • Arranging grooming sessions for the trainers, whenever required
  • Liaised with Clients pertaining to all the new updates and SOPs
  • Maintained good rapport with peers as well as subordinates
  • Training performance and modules during reviews
  • Managing training BT for the Centre.

Specialist Training

Startek Ltd (Aegis Ltd – Call Center)
  • Trained NHT batches with a consistent throughput of over 90%
  • Taken TNI refreshers for the Bottom Quartile agents to achieve CQ Score
  • As a team player I have been actively involved in operations as well
  • Liaised with Clients pertaining to all the new updates and SOPs
  • Maintained good rapport with peers as well as subordinates
  • Presented training performance and modules during reviews
  • I was also part of the call center team that represented call center input during the data migration processes
  • Been a part OF LEAP 1 and LEAP 2 sessions
  • Also cleared both successfully
  • Additional responsibility - Training BT SPOC for the Centre
  • Additional responsibility - Training Room SPOC for the Centre
  • Managing responsibilities for Training Lead for Cluster Processes
  • Had arranged grooming sessions for the agents whenever required.

Training Support

Startek Ltd (Aegis Ltd- Call Center)
  • Taken training for 13 batches for premium as well as non-premium agents for HUL Process
  • Also completed all the KPI’s required for trainer
  • Successfully completed different sessions and projects for the process improvements.

Call Center Executive

Startek
  • Worked for HUL Pure it Process as a premium Desk executive
  • Managed floor for customer escalations
  • Floor SME for Product Complaints.

Operation Manager

Dev Industries
  • Handling team of 40 workers
  • Production of recycled plastic granules from waste plastics
  • Client Management
  • Responsible for the daily production target
  • Business Development
  • New Client on Boarding
  • Collection.

Education

SSC -

GHSS Diu

HSC -

GHSS

BCom -

Amdus vidhyapeeth

Skills

  • Sales & Marketing
  • Training
  • Quality Control
  • Brand/Product Management
  • Workflow Planning
  • Customer Relationship Management
  • Business Development
  • Customer Retention
  • Operations
  • Team Management
  • Data Management
  • MS office
  • Good Written and Verbal communications
  • E-mail etiquette
  • Client and Stakeholder communications
  • Good Command over MS Office
  • Vendor communication

Leadership Experience

  • Lead a team of 9 at my span in Startek for training.
  • Lead team for 40 workers at my stint at Dev Industries
  • Quick problem resolving ability.
  • Analytic skills that help in understanding the business better and also helps in finding the root cause for Business growth.

Timeline

General Manager Sales & Service

Autosol
06.2023 - Current

Partner for Business Excellence & Process Implementation, Sales Trainer

Piaggio Vehicles Pvt. Ltd.
09.2021 - 06.2023

Senior Executive

N-Tex Transportation Pvt Ltd

Team Lead Training

Startek Ltd (Aegis Ltd- Call Center)

Specialist Training

Startek Ltd (Aegis Ltd – Call Center)

Training Support

Startek Ltd (Aegis Ltd- Call Center)

Call Center Executive

Startek

Operation Manager

Dev Industries

SSC -

GHSS Diu

HSC -

GHSS

BCom -

Amdus vidhyapeeth

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