Dhaval Thanki

• Established marketing strategies, such as social media campaigns, to promote the business.
• Developed business plan to secure financial backing from investors.
• Negotiated contracts with vendors for supplies and services.
• Monitored cash flow to ensure proper budgeting of resources.
• Managed inventory levels to meet customer demand while minimizing costs.
• Ensured compliance with all local laws and regulations related to the business operations.
• Implemented systems for tracking sales performance and analyzing data trends in order to maximize profitability.
• Reviewed financial statements on a monthly basis in order to assess financial health of the organization.
• Analyzed competitor's pricing and product offerings in order to remain competitive within the market.
• Scheduled maintenance activities for equipment used by the business.
• Initiated cost-cutting measures when necessary without sacrificing quality of products or services.
• Updated website content regularly according to current trends within target markets.
• Investigated new technologies that could improve efficiency within the organization.
• Kept records for production, inventory, income and expenses.
• Determined pricing for products or services based on costs and competition.
• Promoted business on social media platforms to maximize brand identity and generate revenue.
• Kept up-to-date on regulatory changes affecting business operations.

• Developed and implemented business development strategies to increase sales revenue.
• Conducted market research to identify new opportunities and potential customers.
• Created presentations and proposals for potential clients outlining the value of services offered.
• Negotiated contracts with external parties on behalf of the organization.
• Analyzed customer data to identify trends in consumer behavior and preferences.
• Reviewed customer feedback surveys to determine areas of improvement within the organization's offerings.
• Handled client accounts through entire lifecycle, executing contracts, providing customer service and advising on methods for maximizing return from services provided.
• Solved complex incidents and problems impacting management and business direction.
• Set up new distribution partners and brought in substantial new channel sales.
• Resolved customer complaints regarding sales and service.

• Impart Fundamental training for technical staff through LMS.
• Pre-requisites for the trainings as per study kit.
• Coordination for post assignment completion after attending trainings at Academy.
• Calendar planning for Dealer In-House Training.
• Monthly report submission to Academy before 1st week of every month.
• Target achievement of completing 18 sessions within 60 days of joining.
• To prepare skill matrix for all the technical staffs & design class room/ on job training plan accordingly. To act as relay trainer at the dealership.
• Manage training schedule. -Deliver instructor-led technical training courses to Dealership and Fleet Technicians, at dealership and dealer branch locations.
• Training technicians and upgrade their role as per skill matrix.

• Delivering Technical training to the west zone (Rajasthan, Gujarat, Maharashtra).
• Delivering new product training based on BSVI to field staff and dealership staff.
• Communication with field staff. TM/ASM
• Measuring training effectiveness.
• Technical support for BS6 and EFI Vehicles.
• Preparing practical training module. (Video and PPT in regional language).
• To resolve all complex technical problems which could not be resolved by field staff.

• In- dealer trainer & Technical expert at the dealership, single window contact to Mahindra & Mahindra for all technical matters and correspondence.
• Diagnostics Engineer | In- dealer trainer | Automotive concerns escalation engineer. Hands on experience working on vehicle diagnosis and repair.
• To train dealership personnel on the product and ensure relevant technical information is available across the (sales and service department) dealership.
• To prepare skill matrix for all the technical staffs & design class room/ on job training plan accordingly.
• To act as relay trainer at the dealership.
• Manage training schedule.-Deliver instructor-led technical training courses to Dealership and Field Technicians, at dealership and dealer branch locations.
• Assist with the organization and functionality of special tools, hand tools, classrooms for usage, course hardware and components, Diagnosis equipment and software updates.
• To train service advisor about basic automobiles, service schedules and its maintenance, new features in vehicles.
• Coordinate new model launched training to all sales/service department.
• Training technicians and upgrade their role as per skill matrix.
• To resolve all complex technical problems which could not be resolved by technicians/eTeks.
• Single window contact to Mahindra & Mahindra for all technical matters/correspondence.
• To analyze repeat repairs & initiate corrective actions basis root causes.
• In-charge of technical library at the dealership.
• Share best practices/important observation with the team in meetings conduct by me.
• Ensure high quality and & safety in workshop.
• Ensure all technical SOPs are adhered to.
• Educating shop floor staff to maintain high quality of discipline and housekeeping.
• Upkeep of technical service bulletins file and sharing with all concerned during team meeting.

As a service advisor I work:

• To give advice to customer regarding their Scheduled Service & Running repair job.
• To give correct Time Estimate and Cost Estimate to the customers.
• To update customer regarding extra job which is require to do during service.
• To keep 100% transparency between customer and dealership service.
• To deliver vehicle in clean and with replaced old parts to customer.
• To give delightful service experience to customer.

• To detect mechanical and electrical faults in the vehicles and solve them as soon as possible.
• Wiring harness inspection and short wiring detection.
• Detect DTC with iSmart tester and Analyzing DTC Code.
• Key Programming
• ECU Replacement
• Sensors and Actuators Inspection as per SOP.
• Read and Solve Issue with the help of Wiring Diagram.