DHAVAL VITHLANI
Ahmedabad
Summary
Logical Service Engineer with extraordinary troubleshooting and problem-solving skills. Accomplished record of documenting and completing service requests and traveling extensively to customer locations for start-up and service calls to maximize customer satisfaction.
Skillful in managing technical relationships with customers and liaising internally to identify and communicate solutions to meet customer, business and project needs.
Skillful in supporting using remote support tools.
Strong problem-solving and organizational skills. Communicative and hardworking with over six years of hands-on experience working as a service engineer.
Offering over nine years of experience in Plastic industry
Overview
11
11
years of professional experience
Work History
Service Engineer
Techmation India Equipment Pvt. Ltd.
Ahmedabad
03.2015 - Current
- Managed customer service across PAN India.
- Engaged support for customers requiring routine support and troubleshooting.
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Wrote and revised maintenance procedures.
- Installed, configured and tested controller on Injection molding machine
- Tested and checked performance of hardware and software programs.
- Participated in client consultations and product capability demonstrations to support sales efforts.
- Provided customer feedback to team to make adjustments as per the market trend
- Drafted failure analysis reports and prepared quotations for repair.
- Created and followed detailed maintenance schedules for drive, resulting in increase in equipment life.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Managed maintenance data records and tracked operating information for onsite reference.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Scheduled service calls according to customer location and urgency of need.
- Disassembled and reassembled servo drive to repair or replace worn or malfunctioning components.
- Managed administrative tasks such as maintaining customer service logs and internal service records.
- Maintained tools and equipment, parts inventory and library of machine manuals.
- Provided technical support to troubleshoot, repair and maintain smooth operations for injection molding machine.
Technical Sales Engineer
Ravi Engineering
Ahmedabad
06.2013 - 02.2015
- Delivered technical sales presentations to prospects and presented benefits and value of products.
- Recommended changes, improvements or enhancements in products to product development team based on customer feedback.
- Gained customer acceptance by demonstrating cost reductions and operations improvements.
- Designed and delivered product training for clients.
- Suggested ideas for product evolution and new product variants.
- Attended trade shows and seminars to promote products and network with industry contacts.
- Provided technical troubleshooting and problem solving for clients with installed equipment or system issues.
- Reviewed customer inquiries to understand project scope while managing internal delivery mechanisms.
Testing Engineer/Service Engineer
JH Welltec Machines (India) Pvt. Ltd.
Ahmedabad
07.2012 - 06.2013
- Trained test technicians and operators on test hardware and software.
- Documented rules of engagement and defined technical procedures needed for execution of operational tests.
- Identified areas needing improvement to review with senior leadership and develop plans for improvement.
- Doing the testing of the machine
- Attending the mold trials
- Handover the problems of the machine to their respective departments
- Clearing all the NC with co-ordination with quality department
- Handing over the machine to service department to make it ready for dispatch
Production Engineer
Sam Manufacturing Ltd (Minda Group)
Pune
03.2011 - 06.2012
- Decreased in-house production issues by establishing and coordinating sub-contracting and outsourcing requirements and processes.
- Created engineering documentation for manufacturing processes, equipment specifications and change notices.
- Inspected all machines and equipment and provided necessary repairs.
- Trained production team on [Type] protocols to optimize [Product] production.
- Supervised entire production process and prepared proper documentation for dispatch.
- Performed regular production studies and machine analysis to identify any quality and process problems.
- Attending Mold Trials.
- Doing Rejection Analysis.
- Maintaining 5S on the Shop Floor.
- Manpower handling and their proper utilization.
- Preparing Daily Production Report (DPR).
- Providing training to members.
- Responsible for co-ordination with linked departments.
- Responsible for documentation of molding department.
- Responsible for issue of raw material, its proper utilization.
Toolroom Engineer (Trainee)
Pintu Dies and Mold
Ahmedabad
08.2010 - 02.2011
- Computed dimensions, shapes and specific sizes for dies based on design outlines.
- Measured and scribed plastic and metal stock with extreme accuracy to prepare for automated machine production.
- Adjusted and ground dies, tools and parts after production to assure quality control and usability.
- Trimmed blocks and blanks to outlined dimensions with rules, hand saws and power shears.
- Assessed need and resourcefully designed jigs, fixtures and templates to aid in production efficiency.
- Selected specific metals and other materials for tools depending on heat tolerance and durability, according to tool functions.
- Assembled, maintained and operated drill presses to drill holes in products throughout assembly.
- Polished and refined tool surfaces, both flat and contoured using abrasive stones, power grinders and emery cloths.
- Inspected final products for quality and functionality.
- Monitored production and made improvements for quality and productivity.
- Set up and operated drill presses to drill and tap holes in parts for assembly.
- Inspected items for safety and operability.
Education
B.TECH - Plastic Technology
CIPET
AhmedabadPD-PMT - Post Diploma in Plastic Mold Technology
CIPET
AhmedabadSkills
- Diagnostics and troubleshooting
- Maintenance and Repair
- Have worked upto 2800T Injection Molding Machine
- Worked on IBM as vertical Injection Molding machine
- Worked on different machine brand such as SM (SUPER MASTER),FERROMATIC MILACRON, Ø WINDSOR (SUMO SMART), ,ELECTRONICA, ARBURG, S&T, HAITIAN, SPERRY SOUND,SOS, SSPT, Demand TKC, JSW ,VICTOR, JWM, FENGDA etc
Timeline
Service Engineer
Techmation India Equipment Pvt. Ltd.
03.2015 - Current
Technical Sales Engineer
Ravi Engineering
06.2013 - 02.2015
Testing Engineer/Service Engineer
JH Welltec Machines (India) Pvt. Ltd.
07.2012 - 06.2013
Production Engineer
Sam Manufacturing Ltd (Minda Group)
03.2011 - 06.2012
Toolroom Engineer (Trainee)
Pintu Dies and Mold
08.2010 - 02.2011
B.TECH - Plastic Technology
CIPET
PD-PMT - Post Diploma in Plastic Mold Technology
CIPET
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