Summary
Overview
Work History
Education
Skills
Languages
Timeline
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DHAVALBHAI VALLABHBHAI PATEL

Botad, Gujarat

Summary

Dynamic hotel management professional with a proven track record at Kells Hotel, excelling in customer service and employee training. Skilled in event planning and policy development, I consistently enhance guest satisfaction and operational efficiency. My proactive approach to problem-solving and safety compliance ensures a memorable experience for all guests.

Overview

7
7
years of professional experience

Work History

Hotel Manager

Kells Hotel
Ahmedabad
09.2023 - 12.2024
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Completed routine maintenance and repair.
  • Worked effectively in team environments to make the workplace more productive.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Delivered requested items to guest rooms in a timely manner.
  • Conducted regular inspections of rooms, common areas, facilities and safety equipment.
  • Organized meetings and events for corporate clients in the conference hall or banquet facility.

Front Office Manager

Tex Palazzo Hotel & Revolving Restaurant
Surat
12.2020 - 08.2023
  • Provided training to staff in customer service, safety, and other topics related to hospitality industry.
  • Developed and implemented hotel policies and procedures.
  • Monitored customer feedback surveys and took appropriate action based on results.
  • Handled guest complaints professionally and efficiently.

Guest Service Associate

Paavanraj Hotel & Restaurant
Bharuch
02.2018 - 11.2020
  • Resolved any customer complaints or issues professionally and efficiently.
  • Assisted guests with luggage storage or retrieval needs.

Education

BSS DIPLOMA IN HOTEL MANAGEMENT - Tourism And Hotel Management

VIVEKANAND INSTITUTE OF HOTEL & TOURISM MANAGEMENT
RAJKOT
05-2017

Skills

  • Customer service
  • Employee training
  • Event planning
  • Policy development
  • Safety compliance
  • Inventory management

Languages

Gujarati
First Language
English
Upper Intermediate (B2)
B2

Timeline

Hotel Manager

Kells Hotel
09.2023 - 12.2024

Front Office Manager

Tex Palazzo Hotel & Revolving Restaurant
12.2020 - 08.2023

Guest Service Associate

Paavanraj Hotel & Restaurant
02.2018 - 11.2020

BSS DIPLOMA IN HOTEL MANAGEMENT - Tourism And Hotel Management

VIVEKANAND INSTITUTE OF HOTEL & TOURISM MANAGEMENT

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