Dhaval S. Vakharia
Asst. Warranty Manager
Vadodara
Summary
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
Asst. Manager (Warranty)
Joy E Bike
08.2022 - Current
- All India Head for Warranty Operations & Management
- Working with Team – 12 No’s along with 13 No’s RSMs
- Warranty Claim Settlement & OEM Interaction
- Supplier Inbound & Outbound – Replacement of Warranty Parts
- Orientation & Training for Internal & External Teams
- MIS – Warranty Claims, Settlement, Rejections, Warranty Cost Per Vehicle
- Analyze warranty data and trends to identify recurring issues or areas for improvement
- Warranty Performance Metrics, Claims Frequency, Costs & Customer Satisfaction Levels
- Failed Parts Analysis, Cost Reduction and TAT Estimation
- Product Quality and Improvement Feedback along with Field & R&D
- Work with the R&D and engineering teams to address common defects or failures that lead to warranty claims
- Provide feedback on product performance and reliability based on warranty claims data
- Assist in product improvements or design changes to reduce warranty claims
- Develop and implement warranty policies for electric two-wheelers, ensuring they cover critical components like batteries, motors, and electrical systems
- Establish clear terms and conditions for warranties, including durations, claims process, and exclusions
- Analyze industry trends and competitor offerings to remain competitive and meet market expectations
Workshop Manager
Royal Enfield Service
10.2019 - 08.2022
- Ensure smooth running of all workshop activities, from customer service to technical repairs
- Training and Management of workshop team
- Ensure that all repairs and services meet the brand's standards
- Manage inventory of spare parts, tools, and consumables to avoid shortages and ensure parts are readily available
- Drive revenue through efficient management, upselling of services, and promoting new services or products
- Prepare regular reports on workshop performance, including service volume, customer feedback, and financial performance
- Provide technical guidance to the team on complex issues or repairs that need advanced skills or troubleshooting
- Upkeep of workshop as per company standards to qualify the AMC audits
- Conducting internal audits of warranty claims to ensure compliance with the manufacturer’s requirements and to identify areas for improvement
Workshop Manager
TVS Service
06.2016 - 05.2019
- Ensure smooth running of all workshop activities, from customer service to technical repairs
- Training and Management of workshop team
- Ensure that all repairs and services meet the brand's standards
- Manage inventory of spare parts, tools, and consumables to avoid shortages and ensure parts are readily available
- Drive revenue through efficient management, upselling of services, and promoting new services or products
- Prepare regular reports on workshop performance, including service volume, customer feedback, and financial performance
- Provide technical guidance to the team on complex issues or repairs that need advanced skills or troubleshooting
- Upkeep of workshop as per company standards to qualify the AMC audits
- Conducting internal audits of warranty claims to ensure compliance with the manufacturer’s requirements and to identify areas for improvement
Service Advisor
Global Gallaire (M&M)
08.2015 - 03.2016
- Customer Interaction
- Create and manage service orders for each vehicle
- Inform customers about the services that are needed immediately vs
- Those that can be deferred
- Provide detailed cost estimates for labor, parts, and services
- Verify that all work was done correctly and that safety checks are completed
- Ensure that the customer is satisfied with the service
Education
Diploma - Automobile Engg
Sardar Vallabh Bhai Patel Polytechnic
Mumbail 01.2013 - 01.2015
ITI - MMV
Government ITI College
01.2010 - 01.2012
HSC - Science
Prakash College
Mumbai, India05-2008
SSC -
Lords High School
05-2006
Skills
Warranty Operations management
Team leadership
Strategic planning
Decision-making
Performance management
Time management
Accomplishments
- Joy E Bike
- Setup for Li-ion Battery Re-Manufacturing at OEM Level
- Warranty Cost Reduction
- DMS implementation.
- Royal Enfield, Top 10 Ranking All India – Dealership Business Performance – Service
- TVS, Workshop Revenue Enhancement
Personal Information
Date of Birth: 11/30/89
Timeline
Asst. Manager (Warranty)
Joy E Bike
08.2022 - Current
Workshop Manager
Royal Enfield Service
10.2019 - 08.2022
Workshop Manager
TVS Service
06.2016 - 05.2019
Service Advisor
Global Gallaire (M&M)
08.2015 - 03.2016
Diploma - Automobile Engg
Sardar Vallabh Bhai Patel Polytechnic
01.2013 - 01.2015
ITI - MMV
Government ITI College
01.2010 - 01.2012
HSC - Science
Prakash College
SSC -
Lords High School
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