Dhawal Modi
Indore,MP
Summary
Dynamic executive with a proven track record at InfoCepts, specializing in establishing long-term client relationships and enhancing customer satisfaction. Expert in team building and problem-solving, ensuring high productivity and performance. Skilled in communication and multitasking, adept at streamlining processes for improved efficiency.
Overview
3
3
years of professional experience
Work History
Executive
InfoCepts
08.2021 - Current
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Trained and guided team members to maintain high productivity and performance metrics.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Understand the request submission process with the client to guide them to raise correct request.
- Provided exceptional service to internal and external customers.Interacted with client to ensure they get correct access.
- Co-operated professionally between departments and escalation teams.
- Worked efficiently by following department standards to give the solution.
- Identified the next request to process and take ownership of that request
Education
Bachelor of Technology - Electronics And Communications Engineering
Medi-Caps University
Indore06-2021
Skills
- Motivation
- Time management abilities
- Team building
- Adaptability
- Problem-solving abilities
- Problem-solving aptitude
- Multitasking
- Professionalism
- Communication
Accomplishments
- Received two client appreciation for doing work efficiently and helping other team members.
Hobbies
1) Love to watch football and play cricket.
Languages
English
Hindi
Timeline
Executive
InfoCepts
08.2021 - Current
Bachelor of Technology - Electronics And Communications Engineering
Medi-Caps University
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