Dhawal Shah
Hyderabad
Summary
Proactive and growth-driven Payroll Professional with 3+ years of experience in enterprise payroll management, implementation, client engagement, and team leadership. Currently leading key client accounts and mentoring junior team members at Darwinbox. Recognized for driving successful payroll implementations, ensuring compliance, and enabling platform adoption. Proven ability to strengthen client relationships, streamline operations, and deliver measurable business outcomes. Actively seeking leadership opportunities in Payroll, Implementation, or Customer Success within HR Tech/SaaS domains.
Overview
3
3
years of professional experience
Work History
Senior Payroll Associate (Team Lead)
Darwinbox
Hyderabad
07.2022 - Current
- Lead Enterprise Payroll CS team, managing 30+ clients across IT, Manufacturing, and BFSI sectors
- Successfully retained 5+ at-risk accounts through seamless implementations, compliance audits, and proactive engagement
- Processed payroll for 5,000+ employees, covering FFS, arrears, bonuses, and off-cycle payments
- Ensured 100% statutory compliance across PF, ESI, PT, TDS (24Q), and Form 16 filings
- Delivered end-to-end payroll implementations: requirement gathering, system configuration, UAT, parallel runs, and go-live support
- Designed and executed salary structure modelling aligned with client CTC policies and statutory requirements
- Conducted onboarding & training sessions for client HR/payroll teams, ensuring adoption and smooth utilization
- Collaborated with Product, Engineering & Support teams to reduce ticket TAT and enhance platform performance
- Partnered with internal teams to test new releases, dashboards, and features, sharing actionable feedback for improvement
- Recognized by leadership for driving transformation, operational excellence, and showcasing strong ownership
Education
MBA - Finance & Marketing
St. Joseph PG College
Hyderabad01.2022
B.Com - Commerce
Aurora Degree College
Hyderabad01.2020
Skills
- Enterprise Payroll Processing
- Statutory Compliance
- End-to-End Payroll Implementation
- Client Retention
- Compliance Audits
- Escalation Management
- Team Management
- Product Testing
- MS Excel
- PowerPoint
- Darwinbox Software
- JIRA
- Helpdesk Systems
- Confluence
Publications Conferences
- The New Evolution in Digital Era – Financial Inclusion, Recognized by St. Joseph PG College, INSC International Publishers
- The Game Changer Covid-19 Edition, Recognized by Manipal University, Nitya Publication
- Six Pillars of Indian Fintech Ecosystem, Presented at Ethiopia University Research Conference
Timeline
Senior Payroll Associate (Team Lead)
Darwinbox
07.2022 - Current
MBA - Finance & Marketing
St. Joseph PG College
B.Com - Commerce
Aurora Degree College
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