Freshservice Ticketing
Experienced Associate Director and Head with over 14+ years of expertise in Facilities and Administration. Proven track record of successfully managing and overseeing all aspects of facilities management, including maintenance, security, and safety protocols. Skilled in developing and implementing strategic plans to optimize organizational efficiency and cost-effectiveness. Adept at building and leading high-performing teams, fostering a culture of collaboration and continuous improvement. Strong communication and interpersonal skills, with a demonstrated ability to build and maintain relationships with stakeholders at all levels. A results-driven professional committed to delivering exceptional results.
• Administrative Operations PAN India: Leading end-to-end administration across diverse workspaces including real estate planning, space optimisation, expansions, and workplace transformation
• Facility and Workspace Management: Creating best-in-class, business-ready environments that enhance productivity and meet evolving business demands
• Employee Experience: Reducing employee concerns related to safety, hygiene, food, transport, parking, and more; consistently driving high employee satisfaction through exceptional service
• Automation and Process Excellence: Streamlining and automating admin workflows, ticketing systems, transport benefits, and reporting mechanisms for speed and efficiency
• Cost Optimisation: Strategic budgeting, procurement, contract negotiations, and vendor management to ensure cost-effective operations without compromising quality
Strategic and Functional Expertise
• General Administration
• Real Estate and Space Planning
• Vendor Identification and Management
• Statutory Compliance
• Asset Management
• Budgets and Contracts
• Procurement and Audits
• Event Management
• Site Rollouts and Modifications
• MIS and Reporting
• Logistics Support
• People and Team Management
• Security and Access Controls
• Travel Desk
• Project and Communication Management
• Process Automation
• Cost and Operational Improvements
• Ticketing Systems
Experience in managing multiple sites and locations, with a focus on standardizing processes and procedures
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