Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
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Dheenaadhayaal VP

Dheenaadhayaal VP

Service Delivery Analyst-I
Chennai

Summary

Experienced Service Delivery Analyst supporting service delivery management teams through analysis and management of customer data. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
2
2
Languages

Work History

Service Delivery Analyst

FIS Global
Chennai
09.2022 - Current
  • Managed help desk, assisting customers with ranging service concerns.
  • Explained technical service issues to technical and non-technical audiences, generating support and establishing clear lines of communication between parties.
  • Collaborated with cross-functional teams to support troubleshooting and minimize service interruptions.
  • Monitored and documented daily standard service requests for future analysis and also created KB Articles for the same.
  • Skilled at working independently and collaboratively in a team environment.
  • Deployment of Code for Bank wide commercial and payment applications.

Systems Engineer

Infosys LTD
Chennai
12.2019 - 09.2022
  • Includes supporting the Payment Application such as Swift Alliance Access and Money Transfer System which deals with the flow of transactions internally inside the bank and also support applications such as Real Time Payments which deals with Real Time Transactions and Access optima applications.
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
  • Compiled, processed and analyzed test data and results to improve product quality.
  • Worked with stakeholders to determine implementation and integration of system-oriented projects.
  • Supported system users, educating employees on troubleshooting and problem-solving protocols.
  • Experience in communicating with on-site counterpart and stakeholders.
  • Provides quality troubleshooting with step-by-step instructions to resolve problems.
  • Automate task/BAUs to reduce manual efforts and increase reliability.
  • Involved in applications projects, upgrades and development changes.
  • Supported Disaster Recovery activity for Payment applications.
  • Well versed with Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC)
  • Performing root cause analysis and enhancement to the applications as per the clients requirements.

Education

Bachelor of Arts - Computer Application

D.G Vaishnav College of Arts And Science
Arumbakkam
05.2016 - 05.2019

Skills

Unix/Linux

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Certification

Certified Junior Level Tester

Additional Information

  • Received Star Performance [Insta Award] for keeping the tickets under threshold especially the Aged Incidents.
  • Won Credo Award from client for work done in Disaster Recovery and Deployment activities.

Timeline

SRE Foundation

03-2023

Certified Junior Level Tester

11-2022

Service Delivery Analyst

FIS Global
09.2022 - Current

Systems Engineer

Infosys LTD
12.2019 - 09.2022

Bachelor of Arts - Computer Application

D.G Vaishnav College of Arts And Science
05.2016 - 05.2019

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Dheenaadhayaal VPService Delivery Analyst-I