Work History
Summary
Overview
Education
Skills
Additional Information
Certification
Work Preference
Languages
Projects
Work Availability
Timeline
Dheer Jaiswal

Dheer Jaiswal

Senior Operations Specialist
Kanpur,Uttar Pradesh

Work History

Director of Operations

SMAC Services LTD
07.2025 - Current

• Responsible for overseeing and executing end-to-end operations across digital marketing, revenue generation, and customer onboarding processes, ensuring seamless workflow from campaign strategy to client acquisition.


• Led marketing initiatives for digital products and services, driving brand visibility and engagement to achieve revenue
targets in a competitive UK market.


• Collaborated with universities in the UK to facilitate student placements and internships, building strong academic partnerships that support employability and talent pipeline growth.


• Developed and managed programs to onboard and retain clients for digital marketing services, expanding the business reach and strengthening client portfolios across the UK.


• Established processes and best practices for market research, lead generation, onboarding, and customer relationship management, optimizing performance and service delivery.

Senior Operations Specialist

Think & Lear Pvt Ltd
Bangalore, karnataka
09.2021 - Current
  • Responsible for overseeing and managing operations to ensure smooth and efficient functioning of the organization.
    • Developed and implemented strategies for resource optimization, driving improvements in revenue growth, cost
    efficiency, and employee productivity.
    • Led and mentored a team of professionals, fostering a collaborative, results-driven environment while managing endto-
    end operations of multiple live projects impacting 250,000+ customers globally.
    • Collaborated with cross-functional teams to identify areas for improvement, successfully setting up processes for over
    10 pilot projects.
    • Provided senior management with daily reports and numerical insights on key performance indicators, including
    operational performance metrics.
    • Demonstrated leadership by enhancing work processes and training 30 team members.

Operations Specialist

Think and Learn Pvt
Bangalore, Karnataka
02.2020 - 08.2021
  • Managed and optimized operational processes to enhance overall efficiency and productivity.
    • Identified and implemented process improvements, leading to a 12% increase in customer satisfaction and a 7%
    improvement in customer retention.
    • Collaborated with cross-functional teams to streamline workflows, resulting in a 10% decrease in customer complaints
    and a 15% improvement in overall product quality.
    • Monitored and analyzed operational performance, implementing corrective actions that enhanced productivity and
    efficiency.
    • Conducted data analysis and quality assurance checks, ensuring products and services met customer needs and
    requirements.

Client Account Manager

Dream Destination Canada – Immigration Services
kanpur, uttar pradesh
04.2019 - 08.2019
  • Immigration Services, where I was responsible for managing client accounts and providing excellent customer service
  • Developed and maintained strong relationships with clients, ad- dressing their concerns and providing timely updates
  • Calling the International customers and explaining to them the pro- cess & benefits of immigrating to Canada
  • Convincing the customers to start the process on the same phone call and thus by making the payments online.

Summary

Results-driven Operations Leader with 5+ years of diverse experience in EdTech, FMCG, international trade, and digital
services, specializing in end-to-end operations, customer success, and business growth across global markets. At SMAC Services Ltd (UK), successfully leading operations by overseeing digital marketing strategies, client acquisition, and revenue generation, while building partnerships with universities for student placements and internships. Skilled at developing processes for market research, lead generation, and customer relationship management to optimize performance and expand business reach.


Previously, as Senior Operations Specialist at BYJU’s, managed international academic operations, tutor performance monitoring, SLA adherence, and cross-functional troubleshooting, reducing downtime by 20% and mentoring 30+ executives. Recognized for driving customer satisfaction, retention, and operational excellence, contributing to award winning project delivery.


Proficient in CRM systems (Zoho, HubSpot, Salesforce), project management, data analytics, and stakeholder
engagement, with a proven ability to lead teams, scale operations, and deliver measurable results. Known for combining strategic vision with hands-on execution to achieve business objectives in competitive environments.

Overview

7
7
years of professional experience
4
4
years of post-secondary education

Education

Bachelors of Business Administration - Business

Alakh Prakash Goyal Shimla University
06.2015 - 12.2018

LLB - Law

Brahmanand College, Kanpur
08.2023 - Current

Skills

  • Problem Solving
  • Decision Making
  • Project Management
  • Communication Skills
  • Time Management
  • Leadership Skills
  • MS Office
  • Google Spreadsheet

Additional Information

AWARDS

  • lead light award
  • Galactic Gratitude
  • Performer

Certification

  • Project Management
  • Cert Prep: Scrum Master
  • Project Management Skills for Leaders
  • Excel (Microsoft 365)
  • Complete Guide to Power BI for Data Analysts by Microsoft Press

Work Preference

Work Type

Full TimePart Time

Location Preference

RemoteHybridOn-Site

Important To Me

Paid time offHealthcare benefitsWork from home optionCareer advancementTeam Building / Company RetreatsCompany CulturePaid sick leave

Languages

English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)

Projects

  • Byjus Parent Orientation, Think and Learn Pvt Ltd
  • Byjus Parent Teacher Meeting, Think and Learn Pvt Ltd
  • Byjus Exam Preparation Classes, Think and Learn Pvt Ltd
  • Byjus Neo Classes. , Think and Learn Pvt Ltd

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Director of Operations - SMAC Services LTD
07.2025 - Current
Brahmanand College - LLB, Law
08.2023 - Current
Senior Operations Specialist - Think & Lear Pvt Ltd
09.2021 - Current
Operations Specialist - Think and Learn Pvt
02.2020 - 08.2021
Client Account Manager - Dream Destination Canada – Immigration Services
04.2019 - 08.2019
Alakh Prakash Goyal Shimla University - Bachelors of Business Administration, Business
06.2015 - 12.2018
Dheer JaiswalSenior Operations Specialist