Dheer Jaiswal

• Responsible for overseeing and executing end-to-end operations across digital marketing, revenue generation, and customer onboarding processes, ensuring seamless workflow from campaign strategy to client acquisition.

• Led marketing initiatives for digital products and services, driving brand visibility and engagement to achieve revenue
targets in a competitive UK market.

• Collaborated with universities in the UK to facilitate student placements and internships, building strong academic partnerships that support employability and talent pipeline growth.

• Developed and managed programs to onboard and retain clients for digital marketing services, expanding the business reach and strengthening client portfolios across the UK.

• Established processes and best practices for market research, lead generation, onboarding, and customer relationship management, optimizing performance and service delivery.

• Responsible for overseeing and managing operations to ensure smooth and efficient functioning of the organization.
  • Developed and implemented strategies for resource optimization, driving improvements in revenue growth, cost
  efficiency, and employee productivity.
  • Led and mentored a team of professionals, fostering a collaborative, results-driven environment while managing endto-
  end operations of multiple live projects impacting 250,000+ customers globally.
  • Collaborated with cross-functional teams to identify areas for improvement, successfully setting up processes for over
  10 pilot projects.
  • Provided senior management with daily reports and numerical insights on key performance indicators, including
  operational performance metrics.
  • Demonstrated leadership by enhancing work processes and training 30 team members.

• Managed and optimized operational processes to enhance overall efficiency and productivity.
  • Identified and implemented process improvements, leading to a 12% increase in customer satisfaction and a 7%
  improvement in customer retention.
  • Collaborated with cross-functional teams to streamline workflows, resulting in a 10% decrease in customer complaints
  and a 15% improvement in overall product quality.
  • Monitored and analyzed operational performance, implementing corrective actions that enhanced productivity and
  efficiency.
  • Conducted data analysis and quality assurance checks, ensuring products and services met customer needs and
  requirements.

• Immigration Services, where I was responsible for managing client accounts and providing excellent customer service
• Developed and maintained strong relationships with clients, ad- dressing their concerns and providing timely updates
• Calling the International customers and explaining to them the pro- cess & benefits of immigrating to Canada
• Convincing the customers to start the process on the same phone call and thus by making the payments online.