Senior Operations Specialist
Think & Lear Pvt Ltd
Bangalore , karnataka
2021.09 - Current
- Where I am responsible for overseeing and managing opera- tions to ensure smooth and efficient functioning of the organization
- Streamlined operational processes to improve efficiency and reduce costs
- Developed and implemented strategies to optimize resource alloca- tion and improve productivity
- Collaborated with cross-functional teams to identify areas for im- provement and implement solutions
- Managed a team of professionals and provided leadership and guid- ance to achieve operational goals
- Generate Daily reports and provide numerical insights to senior man- agement on operational performance and key performance indica- tors, including metrics such as revenue growth, cost efficiency, and employee productivity
- Lead, coach, and mentor the team fostering a collaborative and re- sults-driven environment
- Managing end to end operation of multiple live projects impacting 2.5 lakh customers across the globe
- Worked on setting up the process for 10+ pilot projects
- Demonstrated leadership by making improvements to work processes and helping to train 30 team members
