
• Responsible for overseeing and executing end-to-end operations across digital marketing, revenue generation, and customer onboarding processes, ensuring seamless workflow from campaign strategy to client acquisition.
• Led marketing initiatives for digital products and services, driving brand visibility and engagement to achieve revenue
targets in a competitive UK market.
• Collaborated with universities in the UK to facilitate student placements and internships, building strong academic partnerships that support employability and talent pipeline growth.
• Developed and managed programs to onboard and retain clients for digital marketing services, expanding the business reach and strengthening client portfolios across the UK.
• Established processes and best practices for market research, lead generation, onboarding, and customer relationship management, optimizing performance and service delivery.
Results-driven Operations Leader with 5+ years of diverse experience in EdTech, FMCG, international trade, and digital
services, specializing in end-to-end operations, customer success, and business growth across global markets. At SMAC Services Ltd (UK), successfully leading operations by overseeing digital marketing strategies, client acquisition, and revenue generation, while building partnerships with universities for student placements and internships. Skilled at developing processes for market research, lead generation, and customer relationship management to optimize performance and expand business reach.
Previously, as Senior Operations Specialist at BYJU’s, managed international academic operations, tutor performance monitoring, SLA adherence, and cross-functional troubleshooting, reducing downtime by 20% and mentoring 30+ executives. Recognized for driving customer satisfaction, retention, and operational excellence, contributing to award winning project delivery.
Proficient in CRM systems (Zoho, HubSpot, Salesforce), project management, data analytics, and stakeholder
engagement, with a proven ability to lead teams, scale operations, and deliver measurable results. Known for combining strategic vision with hands-on execution to achieve business objectives in competitive environments.
AWARDS