Work History
Summary
Overview
Education
Skills
Additional Information
Certification
Work Preference
Languages
Projects
Work Availability
Timeline
Dheer Jaiswal

Dheer Jaiswal

Senior Operations Specialist
Kanpur,Uttar Pradesh

Work History

Senior Operations Specialist

Think & Lear Pvt Ltd
Bangalore, karnataka
09.2021 - Current
  • Responsible for overseeing and managing operations to ensure smooth and efficient functioning of the organization.
    • Developed and implemented strategies for resource optimization, driving improvements in revenue growth, cost
    efficiency, and employee productivity.
    • Led and mentored a team of professionals, fostering a collaborative, results-driven environment while managing endto-
    end operations of multiple live projects impacting 250,000+ customers globally.
    • Collaborated with cross-functional teams to identify areas for improvement, successfully setting up processes for over
    10 pilot projects.
    • Provided senior management with daily reports and numerical insights on key performance indicators, including
    operational performance metrics.
    • Demonstrated leadership by enhancing work processes and training 30 team members.

Operations Specialist

Think and Learn Pvt
Bangalore, Karnataka
02.2020 - 08.2021
  • Managed and optimized operational processes to enhance overall efficiency and productivity.
    • Identified and implemented process improvements, leading to a 12% increase in customer satisfaction and a 7%
    improvement in customer retention.
    • Collaborated with cross-functional teams to streamline workflows, resulting in a 10% decrease in customer complaints
    and a 15% improvement in overall product quality.
    • Monitored and analyzed operational performance, implementing corrective actions that enhanced productivity and
    efficiency.
    • Conducted data analysis and quality assurance checks, ensuring products and services met customer needs and
    requirements.

Client Account Manager

Dream Destination Canada – Immigration Services
kanpur, uttar pradesh
04.2019 - 08.2019
  • Immigration Services, where I was responsible for managing client accounts and providing excellent customer service
  • Developed and maintained strong relationships with clients, ad- dressing their concerns and providing timely updates
  • Calling the International customers and explaining to them the pro- cess & benefits of immigrating to Canada
  • Convincing the customers to start the process on the same phone call and thus by making the payments online.

Summary

As a Senior Operations Specialist with over 5 years of experience at Think and Learn Pvt Ltd, I have demonstrated strong leadership skills and the ability to work under pressure. I have successfully managed and optimized operations, resulting in being recognized as Employee of the Month and Employee of the Quarter. With a Bachelor's degree in Business Administration, I have a solid foundation in project man- agement and excellent communication skills. I am seeking a position as an Operations Manager where I can utilize my skills and experience to drive efficiency and contribute to the growth of the organization. I am committed to continuous improvement and dedicated to achieving exceptional results in fast-paced environments.

Overview

6
6
years of professional experience
4
4
years of post-secondary education

Education

Bachelors of Business Administration - Business

Alakh Prakash Goyal Shimla University
06.2015 - 12.2018

LLB - Law

Brahmanand College, Kanpur
08.2023 - Current

Skills

  • Problem Solving
  • Decision Making
  • Project Management
  • Communication Skills
  • Time Management
  • Leadership Skills
  • MS Office
  • Google Spreadsheet

Additional Information

AWARDS

  • lead light award
  • Galactic Gratitude
  • Performer

Certification

  • Project Management
  • Cert Prep: Scrum Master
  • Project Management Skills for Leaders
  • Excel (Microsoft 365)
  • Complete Guide to Power BI for Data Analysts by Microsoft Press

Work Preference

Work Type

Full TimePart Time

Location Preference

RemoteHybridOn-Site

Important To Me

Paid time offHealthcare benefitsWork from home optionCareer advancementTeam Building / Company RetreatsCompany CulturePaid sick leave

Languages

English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)

Projects

  • Byjus Parent Orientation, Think and Learn Pvt Ltd
  • Byjus Parent Teacher Meeting, Think and Learn Pvt Ltd
  • Byjus Exam Preparation Classes, Think and Learn Pvt Ltd
  • Byjus Neo Classes. , Think and Learn Pvt Ltd

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Brahmanand College - LLB, Law
08.2023 - Current
Senior Operations Specialist - Think & Lear Pvt Ltd
09.2021 - Current
Operations Specialist - Think and Learn Pvt
02.2020 - 08.2021
Client Account Manager - Dream Destination Canada – Immigration Services
04.2019 - 08.2019
Alakh Prakash Goyal Shimla University - Bachelors of Business Administration, Business
06.2015 - 12.2018

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Dheer JaiswalSenior Operations Specialist