Dheer Jaiswal
Project Manager
Work History
Project Manager
Klarecon Ltd.
10.2025 - 12.2025
- Oversee buffer management across production workflows, maintaining healthy Finished Goods buffers and
controlled WIP stages to ensure uninterrupted delivery flow. - Manage capacity and throughput planning by analyzing daily operational output, forecasting needs, and
coordinating hiring/backup plans to prevent bottlenecks. - Lead waste control initiatives through Pareto analysis, identifying top causes of rejections/waste and driving weekly measurable improvements.
- Maintain WIP control and buffer health by clearing stalled items, protecting bottleneck resources, and ensuring
smooth operational flow across teams. - Deliver precise daily and weekly dashboards with actionable insights, highlighting reasons for underperformance and providing leadership with clear project visibility.
- Oversee task assignment frameworks, setting rules, priorities, and performance expectations to optimize day-to-day execution.
- Conduct pageview and performance analytics to guide decision-making and enhance project efficiency.
- Manage team leave tracking to maintain capacity stability and safeguard delivery timelines.
- Improve and redesign project management systems, including boards, dashboards, and automations, to ensure
accurate end-to-end tracking of operational metrics.
Senior Operations Specialist
Think & Lear Pvt Ltd
Bangalore, karnataka
09.2021 - Current
- Responsible for overseeing and managing operations to ensure smooth and efficient functioning of the organization.
• Developed and implemented strategies for resource optimization, driving improvements in revenue growth, cost
efficiency, and employee productivity.
• Led and mentored a team of professionals, fostering a collaborative, results-driven environment while managing endto-
end operations of multiple live projects impacting 250,000+ customers globally.
• Collaborated with cross-functional teams to identify areas for improvement, successfully setting up processes for over
10 pilot projects.
• Provided senior management with daily reports and numerical insights on key performance indicators, including
operational performance metrics.
• Demonstrated leadership by enhancing work processes and training 30 team members.
Operations Specialist
Think and Learn Pvt
Bangalore, Karnataka
02.2020 - 08.2021
- Managed and optimized operational processes to enhance overall efficiency and productivity.
• Identified and implemented process improvements, leading to a 12% increase in customer satisfaction and a 7%
improvement in customer retention.
• Collaborated with cross-functional teams to streamline workflows, resulting in a 10% decrease in customer complaints
and a 15% improvement in overall product quality.
• Monitored and analyzed operational performance, implementing corrective actions that enhanced productivity and
efficiency.
• Conducted data analysis and quality assurance checks, ensuring products and services met customer needs and
requirements.
Client Account Manager
Dream Destination Canada – Immigration Services
kanpur, uttar pradesh
04.2019 - 08.2019
- Immigration Services, where I was responsible for managing client accounts and providing excellent customer service
- Developed and maintained strong relationships with clients, ad- dressing their concerns and providing timely updates
- Calling the International customers and explaining to them the pro- cess & benefits of immigrating to Canada
- Convincing the customers to start the process on the same phone call and thus by making the payments online.
Summary
Strategic and execution-focused Project & Operations Manager with 5+ years of experience leading high-velocity operations across EdTech and international delivery teams. Known for building scalable operational systems, improving throughput, and driving predictable outcomes through data-backed decision-making and strong process governance.
Experienced in end-to-end project delivery, capacity and workflow optimization, KPI-driven performance management, and cross-functional coordination. At Klarecon, led production workflows and designed execution systems and dashboards on Monday.com to improve visibility, accountability, and delivery consistency. Previously at BYJU’S, managed large-scale academic operations and SLA processes, reducing downtime and improving learner experience across global cohorts.
Driven by clarity, ownership, and continuous improvement, I focus on building operations that scale reliably and connect strategy with day-to-day execution.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Education
Bachelors of Business Administration - Business
06.2015 - 12.2018
LLB - Law
08.2023 - Current
Skills
- Problem Solving
- Decision Making
- Project Management
- Communication Skills
- Time Management
- Leadership Skills
- MS Office
- Google Spreadsheet
Additional Information
AWARDS
- lead light award
- Galactic Gratitude
- Performer
Certification
- Project Management
- Cert Prep: Scrum Master
- Project Management Skills for Leaders
- Excel (Microsoft 365)
- Complete Guide to Power BI for Data Analysts by Microsoft Press
Work Preference
Work Type
Full TimePart TimeLocation Preference
RemoteHybridOn-SiteImportant To Me
Paid time offHealthcare benefitsWork from home optionCareer advancementTeam Building / Company RetreatsCompany CulturePaid sick leaveLanguages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Projects
- Operational Flow Redesign, Klarecon Ltd
- University Partnership & Talent Placement Framework, SMAC Services
- Byjus Parent Orientation, Think and Learn Pvt Ltd
- Byjus Parent Teacher Meeting, Think and Learn Pvt Ltd
- Byjus Exam Preparation Classes, Think and Learn Pvt Ltd
- Byjus Neo Classes. , Think and Learn Pvt Ltd
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Project Manager - Klarecon Ltd.
10.2025 - 12.2025
Brahmanand College - LLB, Law
08.2023 - Current
Senior Operations Specialist - Think & Lear Pvt Ltd
09.2021 - Current
Operations Specialist - Think and Learn Pvt
02.2020 - 08.2021
Client Account Manager - Dream Destination Canada – Immigration Services
04.2019 - 08.2019
Alakh Prakash Goyal Shimla University - Bachelors of Business Administration, Business
06.2015 - 12.2018