Dheeraj Gangwal

• Operational Leadership:
• Develop and implement operational strategies that align with the company’s vision and long-term goals.
• Oversee the daily operations of the company, ensuring efficiency, quality, and cost-effective management of resources.
• Strategic Planning:
• Collaborate with the Director to establish strategic goals and objectives.
• Drive the company’s operational strategy and ensure alignment with business objectives and market trends.
• Customer Experience:
• Ensure that every touch point in the customer journey reflects the luxury brand ethos.
• Implement processes that enhance customer satisfaction and loyalty.
• Team Management:
• Lead, mentor, and develop a high-performing operational team.
• Foster a culture of excellence, collaboration, and continuous improvement.
• Financial Oversight:
• Develop and manage budgets, forecasts, and financial models.
• Monitor operational performance and implement corrective actions when necessary.
• Vendor and Partner Relations:
• Manage relationships with key vendors and partners to ensure quality and service standards.
• Negotiate contracts and agreements to maximize value for the company.
• Compliance and Risk Management:
• Ensure company operations comply with relevant laws, regulations, and industry standards.
• Identify and mitigate operational risks.
• Sales Growth & Customer-Centric Strategies
• Develop and implement a comprehensive sales strategy to drive revenue growth across physical retail stores and digital channels.
• Improve key retail and sales performance metrics like footfall conversion, Average Transaction Value (ATV), and basket size.
• Enhance customer experience through data-driven engagement strategies, loyalty programs, and seamless Omni channel integration.
• Build and execute sales promotions, discounting strategies, and in-store activations to maximize customer reach.
• Expansion & Market Development
• Identify high-potential locations and drive store expansion plans, working closely with business development teams.
• Develop strategic partnerships with mall operators, real estate developers, and key vendors to optimize store placement and lease negotiations.
• Evaluate and implement new retail formats, pop-up stores, and innovative customer engagement models to increase market share.
• Operations & Performance Management
• Oversee day-to-day retail sales operations to ensure high store productivity, operational efficiency, and profitability
• Monitor and drive in-store compliance, visual merchandising execution, and operational SOP adherence
• Implement sales training programs for store managers, area managers, and front-line staff to enhance customer interactions and service excellence.
• Use retail analytics and customer insights to optimize inventory planning, reduce stock-outs, and improve sell-through rates.
• Leadership & People Development
• Lead and mentor a large sales and retail operations team, including regional heads, area sales managers, and store managers.
• Foster a high-performance culture with clear accountability, KPI tracking, and structured career development plans
• Build a data-driven, customer-focused sales team with strong customer service orientation and problem-solving capabilities
• Financial & Business Excellence
• Own the P&L for retail and business sales, ensuring financial discipline and sustainable profitability.
• Optimize costs through effective lease negotiations, store operations management, and efficient inventory turnover.
• Drive cross-functional collaboration with merchandising, marketing, supply chain, and finance to maximize sales impact.
• Key Competencies
• Retail & Sales Leadership: Proven ability to drive retail expansion, sales growth, and customer experience improvements.
• Customer Focus: Deep understanding of customer buying behaviors, engagement levers, and service excellence.
• Data-Driven Decision Making: Ability to use analytics and insights to optimize store performance and sales strategies.
• Execution & Process Excellence: Experience in running large-scale sales and operations with high efficiency.
• People Leadership: Strong ability to lead, coach, and develop high-performing sales teams.
• Responded promptly to customer inquiries or complaints in a polite manner.
• Supervised subordinate staff in carrying out daily duties and activities.
• Provided guidance to team members on how to effectively complete tasks within established timelines.
• Implemented new technologies to enhance workplace productivity levels.
• Participated in regular meetings with upper management regarding progress updates on current initiatives.
• Oversaw financial budgeting and fiscal management to optimize resources.
• Championed innovation and continuous improvement initiatives.
• Implemented risk management strategies to mitigate potential threats.
• Coordinated with legal counsel to ensure organizational compliance.
• Led training and development programs to enhance team skills and performance.
• Enforced compliance with regulatory standards and company policies.
• Oversaw the development and implementation of operational procedures.
• Ensured the security and confidentiality of sensitive information.
• Directed strategic planning and implementation of organizational goals.
• Monitored and reported on operational performance metrics.
• Analyzed market trends to inform business decisions and strategies.
• Led crisis management efforts to resolve issues promptly and efficiently.
• Facilitated stakeholder meetings to align on strategic initiatives.
• Managed team of professionals to ensure operational efficiency and effectiveness.
• Coordinated cross-departmental projects to achieve company objectives.
• Represented the organization at external events and conferences.
• Conducted performance evaluations and provided constructive feedback.
• Directed the allocation of resources for project and operational needs.
• Negotiated contracts and agreements with vendors and partners.
• Developed and maintained relationships with key clients and stakeholders.
• Identified needs of customers promptly and efficiently.
• Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
• Organized client meetings to provide project updates.
• Monitored operations and reviewed records and metrics to understand company performance.
• Maintained positive working relationship with fellow staff and management.
• Assessed company operations for compliance with safety standards.
• Audited company's legal documents to verify compliant policies and procedures.
• Evaluated needs of departments and delegated tasks to optimize overall production.
• Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
• Created plans to propose solutions to problems related to efficiency, costs or profits.
• Worked closely with human resources to support employee management and organizational planning.
• Oversaw quality control to identify inconsistencies and malfunctions.
• Analyzed key performance indicators to identify effective strategies.
• Analyzed company's expenditures and developed financial models.
• Wrote and submitted reports on industry trends, prompting managers to develop business plans.
• Implemented strategies to take advantage of new opportunities.
• Determined consumer needs to provide products and services appealing to larger market.
• Set specific goals for projects to measure progress and evaluate end results.
• Evaluated existing systems and processes for effectiveness then proposed changes where necessary.
• Implemented innovative solutions to improve overall productivity levels within the organization.
• Ensured compliance with applicable laws and regulations governing business operations.
• Assisted in budgeting process by evaluating costs and allocating resources appropriately.
• Coordinated recruitment activities such as job postings and interviewing prospective candidates.
• Developed comprehensive risk management plans to protect company assets.
• Participated in development of new products, services through collaboration with marketing, R&D teams.
• Identified areas for improvement within the organization's processes or services offerings.
• Established policies and procedures to ensure efficient operations.
• Supervised the executive team, providing guidance on operational decisions.
• Developed and implemented strategic plans to achieve organizational objectives.
• Conducted research, analyzed data, and developed reports for senior leadership team.
• Led efforts in creating an effective internal communications plan among different departments.
• Formulated key performance indicators that measure success against set goals and objectives.
• Advocated for corporate social responsibility programs that benefit employees, communities, and environment.
• Negotiated contracts with vendors and suppliers to reduce costs while maintaining quality standards.
• Monitored performance metrics of departments and provided feedback to executives.
• Analyzed market trends and assessed potential impact on organization's growth strategy.
• Managed day-to-day operations of organization including staff management, scheduling, customer service.
• Acted as a liaison between internal teams and external stakeholders such as customers or partners.
• Built relationships with industry leaders both internally and externally to create new opportunities for growth.
• Collaborated with other C-level executives in developing business strategies.
• Presented quarterly progress updates at board meetings outlining successes achieved since last report.
• Spearheaded initiatives to increase efficiency of operations across departments.
• Maximized profits through reducing expenditures and evaluating prices.
• Conducted financial forecasting to explore strategic options and develop creative solutions to complex business issues.
• Monitored outcome measures, program outcomes and performance improvement.
• Led organizational development changes, enabling organization to better respond and adapt to industry and market changes.
• Hired, trained, evaluated and retained high-performing, effective and diverse team embodying organizational culture.
• Developed operational policies and processes, guaranteeing staff maintained compliance with federal, state and local laws and regulations.
• Maintained productive relationships and communication channels across organization.
• Served as strategic advisor and functional expert on critical strategic and operational matters.
• Led employees to develop high-performing diverse teams and deliver on ambitious goals and objectives.
• Fostered proactive attitude and future-focused thinking among staff in fast-paced environment.
• Reviewed, analyzed and interpreted financial statements.
• Guided substantial capital investments in technology and infrastructure with a focus on scalability.
• Managed relationships with partners and vendors to align with company goals.
• Spearheaded the development and integration of operational best practices.
• Monitored market trends to guide strategic operational adjustments.
• Delivered speeches and attended industry conferences to promote company image and engage with buyers.
• Chaired meetings to discuss strategic initiatives and operational issues.
• Led the design and implementation of business strategies, plans, and procedures.
• Ensured all operations complied with legal and regulatory requirements.
• Evaluated performance by analyzing and interpreting data and metrics.
• Developed and refined short- and long-term strategies to drive growth and profitability.
• Organized and oversaw capital improvement projects to maintain business viability.
• Oversaw daily operations across multiple departments, ensuring alignment with strategic objectives.
• Acted as a primary liaison between the company and external stakeholders.
• Established policies that promote company culture and vision through proper communication channels.
• Enhanced operational systems, processes, and best practices for greater efficiency.
• Coordinated major project initiatives from planning through to execution, ensuring timely completion.
• Implemented effective solutions to resolve operational problems and mitigate operational risks.
• Directed the development of budgets and financial plans, ensuring compliance and fiscal responsibility.
• Drove performance measures for the operation, including a focus on continuous improvement.
• Contributed to the recruitment, training, and retention of top talent, enhancing organizational capability.
• Established plans to address productivity, operational performance and staff retention and satisfaction.
• Fostered an environment of continuous improvement, encouraging innovation and efficiency.
• Facilitated cross-departmental collaboration to achieve business goals.
• Supported CEO with operational insights and strategic decision-making.
• Signed and approved budgets for new funding and program initiatives.
• Implemented strategic offerings to enhance company's suite of products and services.
• Worked with SEC to file amendments and achieve compliance targets.
• Hired, trained, and mentored staff members to maximize productivity.
• Hired, trained and mentored sales and marketing staff dedicated to employing Google AdWords, Google Analytics, and other SEO techniques and metrics sources.
• Oversaw corrective action plans to remedy structural, organizational and departmental issues.
• Exceeded sales goals through upselling and cross-selling within existing client base as well as strategically attracting new business.
• Developed long-range plans for business growth, resulting in increase in annual sales.
• Improved profitability by accurately maintaining P&L to meet prime fiscal responsibility.
• Fostered collaboration and development of new practices by business leaders.
• Led strategic planning and execution to enhance profitability and company growth.
• Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.
• Executed on-time, under-budget project management to adhere to project road map.
• Leveraged trends in customer industries and marketplaces to shape solutions and approaches.
• Created program to promote new managers from within, leading to cohesive leadership structure.
• Oversaw technological improvements, successfully reducing waste and eliminating business bottlenecks.
• Optimized supply chain to reduce materials costs and improve distribution.
• Drove revenue by cultivating successful client relations.
• Strategized and implemented plans to transform and revitalize operations, capitalizing on emerging industry trends.

• Company Overview: A fastest Growing Non Apps / FMCG Company- NSB Group of Noida

• Company Overview: Lifestyle Fashion Big MBO Fashion Stores, Luxury Fashion Format.
• Conducted market research to identify industry trends, opportunities, and threats.
• Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
• Ensured compliance with local health department regulations regarding food safety standards.

Shop In shop Business With other Key jewellery partners Like, Nirvana, Gili, Ddamas, with certain Margins / MG for particular Dedicated Space.

• Conducted market research to identify industry trends, opportunities, and threats.
• Conducted market research to identify trends, opportunities, and threats in the industry.
• Performed routine audits of internal controls in order to maintain accuracy of financial records.
• Oversaw product development initiatives from concept through completion stages.
• Assisted in the recruitment process by interviewing potential candidates for open positions.
• Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
• Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
• Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
• Maintained relationships with vendors to obtain the best pricing on supplies and materials.
• Resolved customer complaints quickly while maintaining high-quality standards of service delivery.
• Developed marketing strategies designed to increase brand awareness within target markets.
• Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
• Conducted regular meetings with thesenior management team to review progress against established objectives.
• Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
• Mitigated business risks by working closely with staff members and assessing performance.

• Developed and implemented strategies to increase customer satisfaction and loyalty.
• Resolved conflicts between employees by guiding company policies and procedures.
• Conducted performance reviews for team members.
• Maintained up-to-date records of employee attendance, payroll information, andvacation requests.
• Managed vendor relationships by negotiating contracts and ensuring thetimely delivery of goods and services.

• Developed and implemented strategies to increase customer satisfaction and loyalty.
• Maintained up-to-date records of employee attendance, payroll information, vacation requests.
• Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
• Analyzed customer feedback data to develop action plans for improving services offered.
• Created monthly reports for senior management summarizing operational performance metrics.
• Conducted performance reviews for team members.
• Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
• Coached, mentored and trained team members in order to improve their job performance.
• Resolved conflicts between employees by providing guidance on company policies and procedures.

• Handling Inventory, Area & Team Size
• I Handled around the Rs.100 Cr Merchandise which is 300000 base Qty , Retail / Carpet Area 70000 Sq. Ft. & Team Size of 400+ members. (On Roll + Sis & Promoters) with 7 Zonal / Cluster managers & 70+ Stores Managers & 120 Department managers.

• Conducted regular meetings with team members to discuss progress on projects and tasks.
• Collaborated with other departments to ensure efficient workflow throughout the organization.
• Monitored departmental progress against established goals and objectives.
• Supervised a team of employees by providing feedback on their work performance and setting expectations for them to follow.
• Coordinated daily operations within the department.

• All Depth Knowledge for Gold / Diamond Jewellery drives sales and provides excellent customer service in a retail jewelry environment. Key responsibilities include building customer relationships, understanding their needs, presenting product information, closing sales, and managing inventory.
• Coordinated cross-functional teams to streamline processes and improve efficiencies.
• Facilitated communication between different departments, resulting in improved collaboration among teams.
• Developed and implemented strategic plans to achieve company objectives.
• Analyzed business performance data and forecasted business results for upper management.
• Planned and led team meetings to review business results and communicate new and ongoing priorities.