Dheeraj Grover
Delhi
Summary
Punctual and dedicated e-commerce coach with expertise in product listing optimization. Known for effective collaboration with cross-functional teams to streamline operations and resolve issues, contributing to overall team success and enhanced efficiency.
Overview
6
6
years of professional experience
Work History
Coach - E-commerce Listings Team
Proberos Trading Private Limited
10.2024 - Current
- Promoted to Coach in recognition of performance, leadership, and deep platform knowledge.
- Lead a team of 10 in managing product listings and optimization across platforms such as Walmart, ManoMano, The Range, and others.
- Oversee listing accuracy, content quality, SEO optimization, and adherence to platform-specific guidelines.
- Conduct training sessions, performance reviews, and ongoing coaching to enhance team efficiency and output.
- Collaborate with cross-functional teams to streamline listing operations and resolve issues promptly.
Operations Executive - Listing Department
Proberos Trading Private Limited
10.2023 - 10.2024
- Promoted from Customer Support Executive within three months for strong analytical and organizational skills.
- Responsible for creating, managing, and optimizing product listings on multiple international e-commerce platforms.
- Ensured product data accuracy, keyword optimization, and compliance with platform policies.
Customer Support Executive
Proberos Trading Private Limited
07.2023 - 10.2023
- Developed a strong understanding of company products and customer pain points, laying the foundation for promotion to the operations team.
- Maintained high customer satisfaction through timely and effective communication.
Email Support Executive
Cogent E Services
06.2022 - 07.2023
- Worked as a Email support executive for axis bank retail assist department in the payroll of Cogent E services from June 2022 to July 2023.
Retention Executive
Justdial Private Limited
01.2021 - 05.2022
- Worked as a retention executive in just dial private limited from 11"January 2021 to May 2022.
Phone Banking Officer
Altruist India Private Limited
04.2019 - 12.2020
- Worked as a phone banking officer for axis bank credit card department in the payroll of Altruist India pvt limited from 22nd of April 2019 to 7th of December 2020.
Education
Bachelor of Arts -
Delhi University
Delhi01.2020
Class Xth -
C.B.S.E. Board
DelhiClass XIIth -
C.B.S.E. Board
DelhiSkills
- Punctual
- Motivated
- Patience
- Product listing optimization
- Team leadership
- E-commerce platform knowledge
Hobbies and Interests
- Playing Cricket
- Listening to Songs
Disclaimer
I declare that the above information provided is true to the best of my knowledge.
Languages
- English
- Hindi
Personal Information
- Father's Name: Sh. Amarjeet Grover
- Date of Birth: 08/22/97
- Gender: Male
- Nationality: Indian
- Marital Status: Married
- Religion: Hindu
Timeline
Coach - E-commerce Listings Team
Proberos Trading Private Limited
10.2024 - Current
Operations Executive - Listing Department
Proberos Trading Private Limited
10.2023 - 10.2024
Customer Support Executive
Proberos Trading Private Limited
07.2023 - 10.2023
Email Support Executive
Cogent E Services
06.2022 - 07.2023
Retention Executive
Justdial Private Limited
01.2021 - 05.2022
Phone Banking Officer
Altruist India Private Limited
04.2019 - 12.2020
Bachelor of Arts -
Delhi University
Class Xth -
C.B.S.E. Board
Class XIIth -
C.B.S.E. Board