WeightLifting
DHEERAJ JAIN
IT Administrator and Application Support Engineer
Thane
Summary
Experienced IT professional with expertise in IT administration, software testing, support engineering, and DevOps. Skilled in managing IT infrastructure, conducting software testing, providing technical support, and optimizing development workflows. Proficient in network and server management, CI/CD pipelines, and cloud infrastructure. Strong problem-solving abilities and effective collaboration with cross-functional teams to enhance performance and drive project success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Administrator
TradeCloud PVT LTD.
06.2023 - 01.2024
- Upgraded, installed, and configured new hardware and software to meet company objectives
- Implemented security protocols and procedures to prevent potential threats
- Created user accounts and managed access control
- Performed diagnostic tests and debugging procedures to optimize computer systems
- Documented processes and backed up and archived data
- Supervised and mentored IT department employees, providing IT support
- Stayed updated with advancements and best practices in IT administration
- Managed tools for secure sharing of passwords within the organization
- Managed email ID accounts
- Identified and escalated service risk issues to service management teams
- Worked across multiple mediums such as chat, tickets, and emails
- Proficient in various service desk and ticketing tools
- Knowledgeable in ZenDesk administration.
L1 Application Support Engineer (Finance domain)
Anunta Tech
03.2022 - 03.2023
- Provided software application support under senior engineer supervision
- Conducted analyses on software application functionality and proposed improvements
- Ensured effective front-end and back-end functionality of applications
- Collaborated with software development team, internal users, and clients to enhance application performance
- Identified root causes of application errors and escalated serious concerns
- Recorded configuration changes and scheduled application updates
- Managed Service Desk ticketing system, investigating and resolving technical issues
- Provided data to end users by querying SQL database
- Conducted PATCH deployments, morning health checks, and night activities
- Modified SQL queries for optimized output
- Troubleshooted various job failures
- Carried out incident, service request, and call monitoring, providing timely feedback to managers and team leads
- Handled incident management process related to databases and monitored disk space and CPU utilization.
Calibration Engineer
HF Industrial Electronics
11.2020 - 11.2021
- Managed data for users in Excel sheets
- Conducted manual temperature calculations
- Utilized Microsoft Office for various tasks
- Maintained data in databases.
Education
Bachelors of science (Computer Science) -
Royal college of Arts, science and commerce
Mumbai, MaharashtraHigher Secondary Certificate (HSC) - undefined
Abhinav Vidya Mandir
Secondary School Certificate (SSC) - undefined
Abhinav Vidya Mandir
Skills
LANGUAGES : Python, C, Java
DATABASE : Oracle, MS SQL
SCRIPTING LANGUAGE : HTML, CSS
TOOLS&IDE : NetBeans,Visual Studio, SQL developer, MS Teams, Remote desktop support
Ticketing tools: Manage Engine, Zendesk
DevOps & Automation: VM setup (manual and automation), Linux, Containers, AWS, Git, Vagrant automation tool
Accomplishments
- Secured victories in inter-collegiate competitions, earning certificates and medals.
- Demonstrated strong leadership by organizing and managing multiple technical events as Head Coordinator during college.
Certification
Introduction toDevops By Great Learning
Interests
Listening to music
WatchCollector
Timeline
IT Administrator
TradeCloud PVT LTD.
06.2023 - 01.2024
L1 Application Support Engineer (Finance domain)
Anunta Tech
03.2022 - 03.2023
Calibration Engineer
HF Industrial Electronics
11.2020 - 11.2021
Bachelors of science (Computer Science) -
Royal college of Arts, science and commerce
Higher Secondary Certificate (HSC) - undefined
Abhinav Vidya Mandir
Secondary School Certificate (SSC) - undefined
Abhinav Vidya Mandir
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